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This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example). For setting up notification call in case customer dials support number to report emergency situation, see the document Emergency Call Notification. Created: December 2018 Permalink: https://confluence.wildix.com/x/wgDwAQ |
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Emergency Call Notification - Use Case
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Note: Notification call is made through a call group to avoid having the call picked up by voicemail. |
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Note: Notification call is made using TTS. Therefore, at least one premium license is required on the system. |
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WARNING! If you build this in your system to try it, please note that the last step of the users 911 dialplan is: Dial the Trunk -> TrunkName -> Number 911 You will want to replace 911 here with a test number of your choice until such time as you decide to put this configuration into production. Example; replace 911 with your cell phone number so that you call to your cell phone and NOT to the live emergency 911 service! |
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