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The Article describes how to configure IVR with voice control using ASR in Dialplan. Created: October 2018 Permalink: https://confluence.wildix.com/x/ZYDIAQ |
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IVR via ASR in Dialplan
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- Per user systems (feature not available for lifetime PBXs) with Premium license
- “en” or “en-us” Currently available in English, Italian, German, French languages
Configuration
- Create a new Dialplan procedure and specify the destination numbers. For example, 1 - Sales; 2 - Support; 3- Administration
- Use "Set" Dialplan applications and the followings variables to adjust the call routing:
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- After setting all desired variables, set the application "IVR via ASR with Directory"
Using IVR via ASR in other languages
In case you need to use the feature in other languages, add "Set" - "Language" before "Play sound" application and edit your voice prompts inside the applications, example:
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Currently available languages in "Set" - "Language" application: en, en-us, it, fr, de. |
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