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This guide Guide is intended for the following audience:
Min. supported WMS version: 3.88.42218.38 Updated: July 2019 Permalink: https://confluence.wildix.com/x/xQY8AQ |
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- Chat requests are managed by PBX users via Wildix Collaboration interface
- Audio calls can be managed from all Wildix devices
- Wildix Kite uses a separate Dialplan which makes it easy to customize the service
- Chat requests from Kite service can be routed to separate call agents or to call groups
- Limitation: no support for Kite chat groups on Android/ iOS apps
Configuration
Configuration of Kite service consists of two steps:
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