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Info

This guide is intended for the following audience:

  • PBX administrator, since it explains how to configure Wildix Kite on PBX side
  • webmaster, since it provides the information on how to add the service to a company’s website

WMS version: 3.88

Updated: April 2019

Permalink: https://confluence.wildix.com/x/xQY8AQ

Table of Contents

Note

Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:

  • kite.wildix.com/[pbx domain]/[extension] – correct
  • kite.wildix.com/[pbx serial]/[extension] – not correct

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  • Google Chrome
  • Mozilla Firefox
  • Safari (Limitation: video calls on Safari do not work using Collaboration native app)

Browser compatibility with WMS version 3.86 and lower:

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Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:


  • End chat (log out)
  • Send chat transcript to email
  • Make an audio echo test
  • Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:


  • Change the language

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Download a ready HTML template HERE. 

Note

Note: it is possible to use call group ID instead of an extension number, in this way you can route the chat requests to group of users.

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In the folder you will find two templates.

Template "contacts":

Template "contacts-new":


Add a Kite Widget to your website

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