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Citrix / Microsoft Remote desktop (Windows Terminal Server)

Wildix TAPI driver works in:

• Citrix environments with standalone server
• Citrix environments with more than one srv using load balancing
• Windows Terminal / Server environments

The AD administrator can decide which TAPI line to assign to the RDP (Citrix) user. The RDP user has only to open the TAPI based SW and make / receive calls. 

Important: assign one TSP line to one user only. Users will have control only over their lines, while administrators will be able to see all the lines. To manage Telephony service, you must be a telephony administrator of the server. 

To manage a telephony server, use the Telephony snap-in: how to open Telephony Snap-in

How to enable Telephony Server:

1. Click Start|Run, type TapiMgmttapimgmt.msc, press ENTER.
2. In the console tree, click + next to Telephony to expand, and then click Wildix TAPI Service Provider
3. On the Action menu, click Properties.
4. On the Setup tab, click to select the Enable telephony server check box to enable the server.

How to assign a telephony user to a line:

1. In the console tree of the Telephony command console, click Wildix TAPI Service Provider 
2. In the details pane, in the Line Name area, click the appropriate line
3. On the Action menu, click Edit Users, and then click Add
4. In the Look in box, click the domain that contains the user
5. In the list, click the user, and then click Add

Changes take effect the next time the computer attempts to start the TAPI service. 

More information: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc770373(v%3dws.10) 

Browser Content Redirection can be enabled to achieve point to point audio and video with the PBX reducing latency and moving CPU usage to the client: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/browser-content-redirection.html

More info on Citrix integration with Wildix: https://www.wildix.com/citrix/ 

TAPI can work over Remote Desktop Services (formerly Terminal Services) using multi line enabling users to work with enterprise applications from remote work stations.

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