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This Article describes how to allow customers to dial extension numbers when they reach your company via IVR. This functionality can be implemented by configuring Dialplan procedure using DID and DISA services. Created: October 2018 Permalink: https://confluence.wildix.com/x/qIHIAQ |
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Introduction
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First of all, you don't need to set up an IVR tree to configure this scenario, it is easy to do it directly in the Dialplan. In this article we will explain both scenarios: how to set up a basic IVR directly in Dialplan to allow callers to dial an extension, andor, if you prefer, how to set up a separate IVR tree and allow callers to dial an extension from it.
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