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This Article describes how to allow customers to dial extension numbers when they reach your company via IVR. This functionality can be implemented by configuring Dialplan procedure using DID and DISA services. Created: October 2018 Permalink: https://confluence.wildix.com/x/qIHIAQ |
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Introduction
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- Call group -> select a call group for routing the call in case the customer caller presses 1
2 - DTMF tone
- Call group -> select a call group for routing the call in case the customer caller presses 2
X. - a called number to be matched with the dialed extension
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