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This guide is intended for the following audience:
WMS version: 3.88 Updated: December 2018April 2019 Permalink: https://confluence.wildix.com/x/xQY8AQ |
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Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:
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- Google Chrome
- Mozilla Firefox
- Safari (Limitation: video calls on Safari do not work using Collaboration native app)
Browser compatibility with WMS version 3.86 and lower:
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- 1 – Transfer chat to another PBX user
- 2 – Send chat transcript to two email addresses (Operator email/ Customer email)
- 3 – Close chat
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Note: On WMS 4.01 PBX user can initiate a call and videoconference with Kite user (available only in WMS 4.01). |
Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:
- End chat (log out)
- Send chat transcript to email
- Make an audio echo test
Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:
- Change the language
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Note: Kite user can resize video during streaming:
Or
Limitations:
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Create Kite link for Auto-call (call starts after clicking on Kite link)
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