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Info

Document description

Created: October 2018

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The application "IVR via ASR with Directory" extends the capabilities of the application "Dial by name / Directory" and allows you to create IVRs with voice control.

The customer can say the first and last name of the employee with whom he wants to contact, or say one of the keywords configured in the dialplan. After that, the call will be transferred to the specified employee / dialplan number.

Configuration example

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The variable ASR_IVR_PROMPT allows override the welcome message of the original application. In example: "Please say the name and surname of the person you are looking for. Or, sales, support, or administration."

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After setting all desired variables, set the application "IVR via ASR with Directory".

Available options

№	Variable	Values	Description
1	ASR_IVR_PROMPT	string	allows override the welcome message of the original application
2	ASR_IVR_PATTERN_X	string (keyword1,keyword2, number)	where X is the ordinal number of the rule: 1,2,3 .. and so on (note: the patterns numbers should be definitely placed in the numerical order). The variables are used to set keyword lists. Keywords are listed separated by commas. The last value is the number to which the call will be transferred if the recognized text matches one of the keywords (the current context is used by default; to change destination context, use variable ASR_IVR_DIALPLAN)
3	ASR_IVR_DIALPLAN	string (dialplan name)	allows change destination context for the numbers, specified in ASR_IVR_PATTERN_X
4	ASR_DIALBYNAME	yes (default) / no	allows disable search by employee first and last name
5	ASR_IVR_ATTEMPTS	number (default value = 3)	allows change the number of failed attempts to recognize before moving to the next priority

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Versions Compared

Old Version 3

New Version 4

Key

Configuration example

Available options