The application "IVR via ASR with Directory" extends the capabilities of the application "Dial by name / Directory" and allows you to create IVRs with voice control.
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| № | Variable | Values | Description |
|---|---|---|---|
| 1 | ASR_IVR_PROMPT | string | allows override the welcome message of the original application |
| 2 | ASR_IVR_PATTERN_X | string (keyword1,keyword2, number) | where X is the ordinal number of the rule: 1,2,3 .. and so on (note: the patterns numbers should be definitely placed in the numerical order). The variables are used to set keyword lists. Keywords are listed separated by commas. The last value is the number to which the call will be transferred if the recognized text matches one of the keywords (the current context is used by default; to change destination context, use variable ASR_IVR_DIALPLAN) |
| 3 | ASR_IVR_DIALPLAN | string (dialplan name) | allows change destination context for the numbers, specified in ASR_IVR_PATTERN_X |
| 4 | ASR_DIALBYNAME | yes (default) / no | allows disable search by employee first and last name |
| 5 | ASR_IVR_ATTEMPTS | number (default value = 3) | allows change the number of failed attempts to recognize before moving to the next priority |
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