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Info

Smart Dialplan explains how to use Custom Applications in Wildix Dialplan to interact with external software and databases.

Updated: March 2019

Permalink: https://confluence.wildix.com/x/swBuAQ

Table of Contents

Part 1: AGI in “Custom Application”

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This Dialplan is assigned to user 102.
NoOp function serves to display the variable value in logs:



Conditions in Dialplan

You can use execute a conditional jump to another Dialplan procedure, based on the boolean result (true or false) of the Gotoif function.

Syntax to execute a jump: GotoIf(condition?label1:label2)

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The condition syntax is the following one: $[expr1operatorexpr2], where

  • expr can be a variable, a value, a function, an expression (expressions can be nested)

  • operator as a rule it is relational (comparison) operator ( =, <>..); for nested expressions it’s possible to use logical operators AND, OR, NOT (explained below)

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expr1 >= expr2 → greater than or equal


Example:  


In this example:

set(FOO=1) - we introduce FOO variable with the value 1.

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  • condition: $[${FOO} = 1]

  • label1: users,101,1

  • label2: users,102,1

Example 1: Check  if a device is INUSE before sending a call  

GotoIf($[ ${DEVICE_STATE(SIP/100)} == NOT_INUSE ]?context,101,1)

The function DEVICE_STATE(SIP/100) returns the state of the device, results can be:
UNKNOWN | NOT_INUSE | INUSE | BUSY | INVALID |UNAVAILABLE | RINGING | RINGINUSE | ONHOLD

Example 2: Check  if there are available users in a call group before sending a call 
Anchor
QUEUEMEMBER
QUEUEMEMBER

GotoIf($[ ${QUEUE_MEMBER(2,ready)} == 0 ]?context,101,1)

The function QUEUE_MEMBER(2,ready) counts the number of ready members of a call group 

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Note

With the help of QUEUE_MEMBER function it is possible to configure CG strategy to execute another Dialplan procedure. The function counts the number of free members of a Call group. When there are no available CG members, an incoming call is routed according to another Dialplan procedure.

  • Jump to if -> "${QUEUE_MEMBER(<call_group_id>,free)}"="0"

where

"free" - returns the number of not paused / busy members for a specified queue that can answer calls or are currently paused for the duration of wrap up time after a previous call (free CG members).

Note: Wrap up time and ringing state are not considered when using the function.

For example: All Call group members are put on pause for the duration period of wrap up time -> the incoming call stays in a queue until wrap up time doesn't expire

Warning

Limitation: the system recognizes unregistered (offline) CG members as available for answering calls. In case unregistered members are present in CG, (NB: unregistered (offline) CG members are available in this logic by default, so if CG has unregistered members -> QUEUE> QUEUE_MEMBER = 0 performance is false.



Example 3: Check  if the CALLERID(number) matches a regular expression

GotoIf($[${REGEX("^0[6-7][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]$" ${CALLERID(number)})}]?noanswer,01,1)

The function REGEX("<regular expression>" <data>)returns true if the regular expression matches the data.  

In the example above we check  if the caller is a French mobile phone:
Start by 0 then a 6 or 7 then followed by 8 digits => ^0[6-7][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]$

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In case of using MySQL or MSSQL DB, apply one of these custom applications:

MySQL:
Set(CallCount=${SHELL(value=`echo "select count(*) from <TABLE> where c_from = '${CALLERID(num)}' and start = answer and start > date_add(LOCALTIME(),INTERVAL - 5 MINUTE);" | mysql -s --raw -h <DB_HOST> -P 3306 <DATABASE> -u <USER> -p <PASSWORD>` && echo $value)})

MSSQL:
Set(CallCount=${SHELL(value=`echo -e "select count(*) from <TABLE> where c_from = '${CALLERID(num)}' and answer = '1900-01-01 00:00:00.000' and start > dateadd(MI,-5,GETDATE());\nGO\nEXIT\n" | tsql -S <DB_HOST> -p 1433 -U <USER> -P <PASSWORD> -D <DATABASE> | sed '6!d'` && echo $value)})

where:
<DATABASE> - database name
<TABLE> - table name 
<DB_HOST> - hostname
<USER> - user
<PASSWORD> - password

Warning

Important: Time zone of the PBX and the DB server should match!


Request to remote server: CURL

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Set(foo=${CURL(http://192.168.1.1/echo.php)})

Dial(SIP/${foo})

Add parameters in CURL url

In the following example the PHP script returns “102” if “callernum” parameter is 0612345678, else the script returns “101”.

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SayDigits(digits)
Says the digits, one by one, digits can be a variable.

SayNumber(number, gender)
Says number
gender is "f" for female voice; "m" - for male ;"c" - for neutral

Example:


Read(FOO,00000/smartdialplan/numcommande,3,,,10)

SayNumber(${FOO},f)

Dial(SIP/${FOO})

Implementation of Smart Dialplan: limited access to the phone based on the amount of credits purchased

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You need to:

  • Upload PHP AGI (phpagi.sourceforge.net) to /var/www/agi/phpagi/phpagi.php

  • Upload test script to /var/www/scripts/test.php

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Then you can use “remote script” in dialplan, example: Remote script


Microsoft SQL Integration

Create /rw2/var/www/scripts/sqllookup.php

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  • Specify the call destination and the channel to use:

    • Channel: <channel>: Channel to use for the call.

    • CallerID: "name" <number> Caller ID, please note: it may not work if you do not respect the format: CallerID: "Some Name" <1234>

    • MaxRetries: <number> Number of retries before failing (not including the initial attempt, e.g. 0 = total of 1 attempt to make the call). Default is 0.

    • RetryTime: <number> Seconds between retries. Default is 300 (5 min).

    • WaitTime: <number> Seconds to wait for an answer. Default is 45.

  • If the call answers, connect it here:

    • Context: <context-name> Context in extensions.conf

    • Extension: <ext> Extension definition in extensions.conf

    • Priority: <priority> Priority of extension to start with

    • Set: Set a variable to be used in the extension logic (example: file1=/tmp/to)

    • Application: Application to run (use it instead of specifying context, extension and priority)

    • Data: The options to be passed to the application

Use Callfile in dialplan

Create a script file in /var/www/scripts dir.

This script will be executed by dialplan.

Copy a template file and move the duplicated file to /var/spool/callweaver/outgoing/

callfile.sh

Code Block
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#! /bin/sh
cp /var/www/scripts/test.call /var/www/scripts/temp.call
mv /var/www/scripts/temp.call /var/spool/callweaver/outgoing/
------------------------------------------------------
Give permissions to execute the script.
#chmod +x /var/www/scripts/callfile.sh
Create a template file in /var/www/scripts dir.
Test.call
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Channel: SIP/0276510950/0970720101
Application: Playback
Data: 00000/callfile/message
---------------------------------------------------------


Call a remote script in dialplan.

Part 4: use device comment field for customize CID of outgoing call

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