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Hotel Manager is a part of Wildix WebAPI library. This document explains how to configure and to use Hotel Manager extension. Created: December 2018 Permalink: https://confluence.wildix.com/x/8IPIAQ |
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Introduction
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To access the Hotel Manager interface, you can use our online demo available at https://www.wildix.com/webapi/hotelManager/.
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If you are using our online demo or if you have uploaded Hotel Manager on your server, you need to add the domain to the whitelist in WMS Settings → PBX → Security; see documentation: Domain Whitelist (Allow Origin). If you are having issues with accessing Hotel Manager, read the WebAPI document - Access WebAPI Demo. |
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You can also use Hotel Manager in the following ways:
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To access the Hotel Manager page, select the PBX user to use for access to the Hotel Manager interface (receptionist), and make sure that:
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- Called number: X.
- Dial the phone → wake-up call is placed to the room
- Set - Caller name - Failed Alarm Clock-${EXTEN} → in case wake-up call failed (e.g. no answer / reject), caller name is changed to "Failed Alarm Clock-<room number>"
- Dial the phone - 324 (receptionist extension number) → receptionist will receive a call in case of failed alarm clock and as caller name the following information will be displayed "Failed Alarm Clock-1001" (where 1001 is the room number)
- Called number: alarm
- Play sound - select the ring tone or upload a new one (this sound is played to the guest after they answer a wake-up call)
After you have configured the procedure for processing wake-up calls, write down this Dialplan procedure By default, Dialplan procedure "alarmclock" is used for managing wake up calls, if present on the PBX. In case you want to use some other Dialplan procedure to manage wake up calls, you have to specify it in Hotel Manager Settings - "Dialplan" field (click the "Wheels" icon in the upper right corner):
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Current limitation: please note that in case you change the Dialplan procedure used to manage wake up calls, the change will not be applied automatically right away, you can force it, by rebooting the PBX by example. |
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Guests can set up wake up calls directly from the room: dial Feature code 773 and follow the audio instructions. In case a guest places a wake-up call request from the room, the information will be updated on the Hotel Manager web interface automatically. |
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Enable PIN bypass for ACL restricted calls
This feature may often be applied to phones located in hotel common areas or in conference rooms. Here is an example:
User dials a number that is restricted on this phone (for example, international phone number)
User is prompted for the PIN since the call is not allowed from this phone normally
User enters the PIN and if allowed based upon the entered PIN, the system routes the call to the restricted destination
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