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- Chat requests are managed by PBX users via Wildix Collaboration interface
- Audio calls can be managed from all Wildix devices
- Wildix Kite uses a separate Dialplan which makes it easy to customize the service
- Chat requests from Kite service can be routed to separate call agents or to call groups Limitation: no support for Kite chat groups on Android/ iOS apps
Configuration
Configuration of Kite service consists of two steps:
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- Go to the page of code generation: http://kite.wildix.com/pages/widget/
- Fill out the fields:
- Loading type: choose between Async (selected by default) and Sync type. With Async type, a script is loaded simultaneously, which helps to speed the page loading and reduce the amount of downloaded data. With Sync type, a script is loaded sequentially. Use case: Async type can be applied when you need to integrate the Kite widget into an e-commerce platform (for example, Shopify, Magento etc) to have it loaded right away before a page is loaded
- Widget design: choose the new (selected by default) or the old design
- Widget icon (new design): select the Kite icon (Chat or Phone) to be displayed on your website
- Widget icon color (new design): select the Kite icon color
- PBX name (new design)/ Serial (old design): PBX name (*.wildixin.com domain name)
- Extension: extension of PBX user or call group number
- Site URL: URL of your website
- Hover title (new design): enter a title to be displayed when hovering over the Kite icon
- Top title / Bottom title (old design): enter titles to be displayed on the Kite icon before and after clicking on it
- Default language: select the default language of the Kite user authorization window, or keep the option “Auto-detection” enabled
- Auto connect: allows PBX users to receive notification once Kite user opens the page (even if Kite widget is not open)
- Auto login: after you enable the option, you can fill out Name and Email of Kite user for pre-authorization
- Ask geolocation: uncheck the box in order to disable option of asking geolocation
- Ask notification permission: uncheck the box to disable sending HTML5 notifications
- Widget behavior: select whether to expand the widget by default, expand the widget after a timeout, or open the widget in a new window
- Position and Offsets: select and optimize the widget position on your website
- Click Generate
- The code is generated, copy the code and paste it into your website between the tags and / or into a single web page
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