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- Online customer contacts the company via the website to ask about a product or service
- They need to authorize via Google/ Microsoft SSO or via email
- They are added to a conversation with an agent/ group of agents
- The prospect has an option to download the free x-bees mobile app
- The agent can follow up with the customer regarding a particular request later on via chat and the message will reach the customer via the mobile app or email notification
- The agent can contact the company again in the future and they can choose to continue the same conversation with the same agent
Salesperson story:
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Contacting a prospect and setting up a call
As a sales representative, I would prefer to communicate in real-time via chat, voice and video with my prospects, instead of email. I also want to be able to involve all the decision-makers from that company. Being able to discuss a deal in real-time with all the decision-makers and being able to easily schedule a call with all the participants, helps me in reaching my quarterly and yearly goals.
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