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- User clicks Send us a message
- x-bees interface opens and user starts typing a message
- Authentication popup opens, requesting user to log in using Google/ Microsoft 365 SSO or email
- In case user chooses to log in via email, a code is sent to their email and they need to type it
- Now they can continue the conversation with the PBX user
- By clicking on the Back arrow next to the conversation icon from the top left-hand side of the screen, user can view all the previous conversations in which they were involved
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- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Settings, click Notifications
- Enable Notifications:
- Here you can enable notifications in personal and group conversations. It is recommended to enable all of them, in case you decide to mute a particular conversation, you can do it from the settings of this particular conversation. Note, that Web and Mobile notifications are managed separately and there is no sync between them, to enable notifications on Mobile, consult this chapter
- Here you can enable notifications in personal and group conversations. It is recommended to enable all of them, in case you decide to mute a particular conversation, you can do it from the settings of this particular conversation. Note, that Web and Mobile notifications are managed separately and there is no sync between them, to enable notifications on Mobile, consult this chapter
Note |
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Note: audio notifications about new chats are currently not available. |
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- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Settings, click Calls
- Set up call forwarding rules for every Call class:
Audio and video device settings
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- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Settings, click Audio and Video
- In this menu, you can select and test the active device for Speakers, Ringing, Microphone and Video:
Extensions
In this menu, you can install the Wildix Integration Service (required for Headset Integration):
- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Settings, click Extensions
- Install the Integration service
Inbound services ("Contact center")
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- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Status, enable Inbound services
- Enable the switch next to Inbound service requests: the switch allows you to dynamically join the inbound services (call groups)
- Under Inbound Services: enable those services (call groups from your PBX) that you would like to join as a call agent (in this menu you cannot change the status in services, to which you were added statically via WMS)
Updates
Updates of the x-bees web interface are available out of the box and do not require any steps from the PBX admin or user.
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- Click on the Info icon from the upper right-hand part of the conversation to open the Conversation Info frame
- Click on the three dots from the upper-right hand part of the frame
- Click Schedule event via Google or via Microsoft: calendar opens enabling you to schedule a conference in the participants' calendars
One-on-one conversations
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Send one more multiple files: click on the paper clip icon from the input field or use drag and drop to add your files:
Screen sharing
Warning |
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Important: Screen sharing on x-bees is available only inside a conference! |
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