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BLF "Contact center" on VoIP phones  
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Contactcenterblf
Contactcenterblf

Supported models: START Start (ex WP410), WP480G, WP490G R2/ R3; WorkForce, WelcomeConsole.

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Allow overriding the timeout between calls in Call All 10/32 Call group strategy 

By default, when a Call group member hangs up, they don't receive an incoming call until the Call group timeout is reached. If you want to configure a Call group member to receive incoming calls as soon as they get available, use one of the options below:

  • Modify the Dialplan procedure used for the group, by adding Set -> QUEUE_FAST_RECALL -> yes/true before the Call group application. For more details, see Dialplan applications - Admin Guide
  • Add QUEUE_FAST_RECALL as a Global Dialplan Variable (applies the settings to all Call groups with Call All 10/ 32 strategy). Check out Custom Global Dialplan Variables List for instructions.