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- Create a new Switch (in Dialplan -> Timetable / Switch): “director_secretary”
- Create a new Dialplan procedure: “call_forwarding”.
- Create a new Dialplan procedure: “users_secretary”
Step 1. Edit procedure used for outgoing calls (“users” by default)
Extension number of Director is 102 in our example:
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if the switch status is “OFF”, dial the user (102)
Step 2. Edit procedure which routes the call to the secretary (call_forwarding in our example)
- (application) Dial the phone – 333 and 444
In our example these are the extension numbers of secretaries.
You can specify here one or several numers or a call group, you can also add “Message for operator” to notify the secretary of a forwarded call.
Step 3. Edit procedure used by secretaries for outgoing calls (users_secretary in our example)
This procedure must be used by those users who are allowed to call Director even in case the Switch status is “ON”.
In our example “0” is the outgoing line prefix:
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Now don’t forget to set up this procedure for those users who are allowed to call Director in Users -> (select the users) “Dialplan”:
Step 4. Add BLF key for Switch status monitoring and changing
Director: by pressing BLF key Director can enable / disable the Switch status
Secretary: secretaries can monitor the real time status of the Switch (if forwarding is enabled or disabled) from their phones
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