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This document explains how to set Caller ID (caller name and/ or caller number) Created: August 2019 Permalink: https://confluence.wildix.com/x/jgBKAw |
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Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.
Outgoing Caller ID
Outgoing Caller ID refers to the name and/or number that is sent to the carrier on each outgoing call, there are several ways to control both name and number in Wildix.
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Also, keep in mind that once the call is sent over the trunk it is the carrier who is in control of Caller ID name and number, please see see Carrier considerations.
Method 4 - Caller ID at trunk level - Advanced
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- ${name}: variable that will contain either the calling user full name Method 1 - Basic Caller ID configuration (User)
- , or the value set in “Caller name” application if used, Method 3 - Configure the Caller ID over the Dial plan.
- ${num}: variable that will contain either the calling user office number, Method 1 - Basic Caller ID configuration (User), or the value set in “Caller number on trunk” if used, see Method 3 - Configure the Caller ID over the Dial plan .
- ${sipdomain}: variable that will contain the carrier’s sip domain or IP address configured on the trunk
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Incoming Caller ID, name and number received on each incoming call, can also be manipulated if needed. Please keep in mind that incoming Caller ID name and number also depend on the carrier, please see see Carrier considerations.
To manipulate incoming caller id you will be doing it in the dial plan using Set applications as shown on Method 3 - Configure the Caller ID over the Dial plan. In your incoming dial plan (main by default), you can use Set “Caller name” to manipulate the incoming caller id name:
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In the call details there will be (most probably) two flows, with your keyboard arrows select the INVITE going to your carrier’s IP (the flow on the right). Once highlighted you should see the INVITE details on the right side of the screen. In the previous image, the Caller ID in the “FROM” fields should match the Caller ID name and number set in the User “Full name” and “Office number”. See See Method 1 - Basic Caller ID configuration (User)
, or the Caller ID name and number set in the dial plan, see Method 3 - Configure the Caller ID over the Dial plan, or the Caller ID name and number set on the trunk, see Method 2 Caller ID at trunk level. Finally, if Caller ID was set to any of the special fields, Method 4 - Caller ID at trunk level - Advanced, you should see that special field on the INVITE (as shown in the previous picture).
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