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Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.

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In this Case the Caller ID name “Julio Ramirez” and Caller ID number “+16145025075” will be sent to the trunk, this is a “per user configuration” and can be overridden by the trunk configuration or dialplan configuration.  Please see Method 2 Caller ID at trunk level, Method 4 - Caller ID at trunk level - Advanced, and Method 3 - Configure the Caller ID over in the DialplanDial plan.

Method 2 Caller ID at trunk level

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Doing it this way will override any user-level caller id number and even any dial plan configuration related to caller id, Method 3 - Configure the Caller ID over in the Dial plan,   this can be useful if you are interested in only using one number regardless of who made the calls or if you only have 1 DID assigned by your carrier and want to guarantee you use the correct one no matter what the user configuration is.

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• ${name}: variable that will contain either the calling user full name Method 1 - Basic Caller ID configuration (User)
• , or the value set in “Caller name” application  if used, Method 3 - Configure the Caller ID over in the Dial plan.
• ${num}: variable that will contain either the calling user office number, Method 1 - Basic Caller ID configuration (User), or the value set in “Caller number on trunk” if used, see Method 3 - Configure the Caller ID over in the Dial plan.
• ${sipdomain}: variable that will contain the carrier’s sip domain or IP address configured on the trunk

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To manipulate incoming caller id you will be doing it in the dial plan using Set applications as shown on on Method 3 - Configure the Caller ID over in the Dial plan.

. In your incoming dial plan (main by default), you can use Set “Caller name” to manipulate the incoming caller id name:

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In the call details there will be (most probably) two flows, with your keyboard arrows select the INVITE  going to your carrier’s IP (the flow on the right). Once highlighted you should see the INVITE details on the right side of the screen.  In the previous image, the Caller ID in the “FROM” fields should match the Caller ID name and number set in the User “Full name” and “Office number”.  See Method 1 - Basic Caller ID configuration (User), or the Caller ID name and number set in the dial plan, see see Method 3 - Configure the Caller ID over in the Dial plan, or the Caller ID name and number set on the trunk, see Method 2 Caller ID at trunk level. Finally, if Caller ID was set to any of the special fields, Method 4 - Caller ID at trunk level - Advanced, you should see that special field on the INVITE (as shown in the previous picture).

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