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| Info |
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This guide is intended for the following audience:
WMS version: 3.88/ 4.01 Updated: July 2019 Permalink: https://confluence.wildix.com/x/xQY8AQ |
| Table of Contents |
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| Note |
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Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:
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- Google Chrome
- Mozilla Firefox
- Safari (Limitation: video calls on Safari do not work using Collaboration native app)
Browser compatibility with WMS version 3.86 and lower:
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- Enter your name and email (optional) and click Connect (it is also possible to sign in via your social networks account):
After connection
- In case the extension entered into the URL exists, chat with this user starts automatically:
PBX user receives a chat request via Wildix Collaboration interface. In addition to the usual options, available in Collaboration web interface, in chat dialog with another PBX user, the following options are available for kite user:
- 1 – Transfer chat to another PBX user
- 2 – Send chat transcript to two email addresses (Operator email/ Customer email)
- 3 – Close chat
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| Note |
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Note: On WMS 4.01 PBX user can initiate a call and videoconference with Kite user (available only in WMS 4.01). |
Kite user can initiate a call, start video streaming or screen sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:
- End chat (log out)
- Send chat transcript to email
- Make an audio echo test
Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:
- Change the language
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Resizing video during streaming for Kite users:
Kite user
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- Screen sharing (WebRTC screen streaming): no need to install the component; select a screen or window and share it right away:
Note: Supported browsers: Chrome v. 72+; Firefox v. 66+; Edge v. 17+
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can:
- Place mouse at the bottom of video block -> mouse cursor should change to “Resize (↓)“
- Hold and drag the video to the bottom/ top of the screen to increase/ decrease its size
Or
- Right-click on video -> click Show Controls -> click Fullscreen button
| Warning |
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Limitations:
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Screen sharing for Kite users:
Kite user has two options to launch screen sharing:
Screen sharing (WebRTC screen streaming): no need to install the component; select a screen or window and share it right away:
Note Note: Supported browsers: Chrome v. 72+; Firefox v. 66+; Edge v. 17+.
Screen sharing with control: in this case Kite user is invited to install the component:
Note Note: detailed information about installation and usage can be found in Collaboration Use Guide
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Note: Kite user can resize video during streaming:
- Place mouse at the bottom of video block -> mouse cursor should change to “Resize (↓)“
- Hold and drag the video to the bottom/ top of the screen to increase/ decrease its size
Or
- Right-click on video -> click Show Controls -> click Fullscreen button
Limitations:
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Create Kite link for Auto-call (call starts after clicking on Kite link)
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