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Info

This guide is intended for the following audience:

PBX administrator, since it explains how to configure Wildix Kite on PBX side
webmaster, since it provides the information on how to add the service to a company’s website

WMS version: 3.88/ 4.01

Updated: April July 2019

Permalink: https://confluence.wildix.com/x/xQY8AQ

Table of Contents

Note

Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:

kite.wildix.com/[pbx domain]/[extension] – correct
kite.wildix.com/[pbx serial]/[extension] – not correct

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Google Chrome
Mozilla Firefox
Safari (Limitation: video calls on Safari do not work using Collaboration native app)

Browser compatibility with WMS version 3.86 and lower:

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Kite user can initiate a call, start video streaming or desktop screen sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

End chat (log out)
Send chat transcript to email
Make an audio echo test
Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:
Change the language

Note

Hold and drag the

Note: Kite user can resize video during streaming:

Place mouse at the bottom of video block -> mouse cursor should change to “Resize (↓)“

has two options to launch screen sharing:

Screen sharing (WebRTC screen streaming): no need to install the component; select a screen or window and share it right away:
Note: Supported browsers: Chrome v. 72+; Firefox v. 66+; Edge v. 17+

Image Added

Screen sharing with control: in this case Kite user is invited to install the component:
Note: detailed information about installation and usage can be found in Collaboration Use Guide

Image Added

Note

Note: Kite user can resize video during streaming:

Place mouse at the bottom of video block -> mouse cursor should change to “Resize (↓)“
Hold and drag the video to the bottom/ top of the screen to increase/ decrease its size

Or

Right-click on video -> click Show Controls -> click Fullscreen button

Limitations:

Impossible to resize video in Screen Sharing embedded mode (separate screen sharing and chat/ video section)
Impossible to resize video on touch-screen devices

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Kite APIs allow displaying call agent’s presence status, personal image, geolocation. This information is synced with Wildix PBX.

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, personal image, geolocation. This information is synced with Wildix PBX.

Show user avatar:

https://kite.wildix.com/PBX_Name/Extension_Number/api/avatar

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Note
Note: information is not taken from the PBX in real time, it is synced every 10 seconds, so it’s necessary to specify the refresh time in the JavaScript that loads the information.

Versions Compared

Old Version 30

New Version 31

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