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Chat requests are managed by PBX users via Wildix Collaboration/ Collaboration 7 / x-bees interface
Audio calls can be managed from all Wildix devices
Wildix Kite uses a separate Dialplan which makes it easy to customize the service
Chat requests from Kite service can be routed to separate call agents or to call groups
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PBX user receives a chat request via Wildix Collaboration / Collaboration 7 / x-bees interface. In addition to the usual options, available in Collaboration the web interface, in chat dialog with another PBX user, the following options are available for kite user, e.g. in Collaboration:
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1 – Transfer chat to another PBX user
2 – Send chat transcript to two email addresses (Operator email/ Customer email)
3 – Close chat
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Go to the page of code generation: http://kite.wildix.com/pages/widget/
Fill out the fields:
Loading type: choose between Async (selected by default) and Sync type. With Async type, a script is loaded simultaneously, which helps to speed the page loading and reduce the amount of downloaded data. With Sync type, a script is loaded sequentially. Use case: Async type can be applied when you need to integrate the Kite widget into an e-commerce platform (for example, Shopify, Magento, Autotrader etc) to have it loaded automatically before a page is loaded
Widget design: choose the new (selected by default) or the old design
Widget icon (new design): select the Kite icon (Chat or Phone) to be displayed on your website
Widget icon color (new design): select the Kite icon color
PBX name (new design)/ Serial (old design): PBX name (*.wildixin.com domain name)
Extension: extension of PBX user or call group number
Site URL: URL of your website
Hover title (new design): enter a title to be displayed when hovering over the Kite icon
Top title / Bottom title (old design): enter titles to be displayed on the Kite icon before and after clicking on it
Default language: select the default language of the Kite user authorization window, or keep the option “Auto-detection” enabled
Auto connect: allows PBX users to receive notification once Kite user opens the page (even if Kite widget is not open)
Auto login: after you enable the option, you can fill out Name and Email of Kite user for pre-authorization
Ask geolocation: uncheck the box in order to disable option of asking geolocation
Ask notification permission: uncheck the box to disable sending HTML5 notifications
Widget behavior: select whether to expand the widget by default, expand the widget after a timeout, or open the widget in a new window
Position and Offsets: select and optimize the widget position on your website
Click Generate
The code is generated, copy the code and paste it into your website between the tags and / or into a single web page
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