Content Comparison

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• Customer Account: choose the Customer 

  Note
  Note: To be able to use the CLASSOUND Ordering option, your Customer should be active (with confirmed order, active PBX licenses). Otherwise, you can order CLASSOUND when creating quote for the Customer (see the section "b) Request CLASSOUND during Quote creation in SFPC" of this guide). CLASSOUND Ordering can be used for Customer / Partner / Reseller accounts.

  
  

• Country: select country 
• CLASSOUND Service: choose the option:
  • Full Porting - port existing numbers to  for inbound and outbound calls

  • Outbound Only - use existing phone numbers for outbound calls 

    Note
    Outbound Only service is not available in the following countries due to local regulations. DIDs from these countries cannot make local outbound calls, only international: Belgium China France Indonesia Singapore Switzerland Turkey

    
    

  • New DIDs - order new numbers for inbound and outbound calls
  • New Free Phone - order new free phone (toll-free) numbers for inbound and outbound calls
    
    

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1. Specify the numbers in international format (1) and choose if Virtual numbers are required (2): 

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1. Choose the necessary Project (for information on how to create and manage projects, check out the Projects section of the Salesforce Partner Community Guide)
2. On the Project page, click the Create Quote button:
   
   
   
3. In the General Questions section, in Additional Configuration field (1), make sure to select CLASSOUND (2): 
   
   
   When you select CLASSOUND as an Additional Configuration, CLASSOUND section is added to the Quote. Otherwise, it will not be displayed. 
   
   
4.  In the CLASSOUND section, fill out the following fields:
   • Activation Date: choose the preferred activation date 
   • CLASSOUND Service: select the necessary option:
     • Full Porting: port existing numbers to  for inbound and outbound calls
     • Outbound Only: to use existing numbers for performing outbound calls
     • New DID: order new numbers for inbound and outbound calls
     • New Free Phone: order new free phone (toll-free) numbers for inbound and outbound calls
       
       
       
   • Region: select the region
   • Country: choose country
     
     

   • DID Option (available for New DID and for some countries only): choose if you need regular DID or mobile DID
     
     
     

     Note

     Note: Mobile DIDs are available for the following countries: UK, Belgium, Denmark, Poland, Sweden, Austria, Brazil, Colombia, Estonia, Finland, France, Ireland, Netherlands. In case of x-bees / Collaboration 7, the mobile DIDs support two-way SMS (for more details, check out the guide How to send and receive SMS/ MMS via CLASSOUND). In case of Collaboration, the new mobile DIDs are available for calls only.

     
     

   • DID Range: choose how many numbers you need within the range (e.g. 1/ 10/ 100/ 1000)
     
     
     

     Note
     Note: For some countries, it is 1 by default.

     
     

   • Quantity: enter the quantity of the DID Range order.
     

     Note
     Example: You need 100 numbers of the same range. In this case, you need to choose 100 in DID Range field and enter 1 in Quantity field. If you need 2x of that amount (200 numbers), enter 2 in Quantity field, while in DID range field the option 100 remains.

     
     

   • List of numbers (for Full Porting only): specify the numbers in an international format
     

     Warning
     Important:  Partner is fully responsible for ensuring that the numbers provided are correct and correspond to the requirements.  Emergency service calls, toll-free calls, and short-code calls are not available for Outbound Only DIDs. Mobile numbers are not allowed to be presented as DID.

     

     
     
     
5. Save the Quote and create Order from the Quote (please follow instructions from the guide How to Create Quote and Confirm Order in Salesforce Partner Community) 
6. On the Order page, click Finalize CLASSOUND Order:
   
   
   
7. On the window that pops up, fill out the necessary fields, which depend on the CLASSOUND service chosen, e.g.: 
   
   • Address: provide address

   • Preferred Porting Date (for Full Porting only): specify the preferred date for porting

     Note
     Note: Please take into account the Time frames for DIDs Full porting: incoming DIDs - 5-20 working days depending on the country. If Full porting is not yet ready by the date chosen in the Preferred Porting Date field, porting is performed on the nearest date when porting becomes available.

     
     

   • Comment for Numbers: leave any comments if required

     Note
     Note: In case of New DID order please indicate in the Comment field the following information: Local Area Code Local address for ordering the number(s) SIRET code (for France only) CIF/NIF code (for Spain only)

     
     

   • Instant Virtual Porting (available for Full Porting only): the feature allows to receive incoming calls to your existing numbers via CLASSOUND almost instantly, without the need to wait for 2+ weeks till full porting is done. For detailed instructions, check out this guide: CLASSOUND Instant Virtual Porting (IVP) 
     
     

   • Virtual Number to be Assigned (available for Outbound DID only): the option allows to get dedicated Virtual DID, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. To read more about Instant Virtual Porting, refer to the guide: CLASSOUND Instant Virtual Porting (IVP). 
     
     
     

   • Upload the necessary documents if required:
     
     
   • Click Next to proceed with finalizing the order
   
   
8. Click Confirm Order and fill out required data to proceed with Order confirmation (for detailed instructions, check the guide How to Create Quote and Confirm Order in Salesforce Partner Community) 

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