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Info

This Articles describes how to set up automatic DTMF sending for scenarios where  users regularly dial a number that is an IVR.

Created: April 2020

Updated: October 2024

Permalink: https://wildix.atlassian.net/wiki/x/LBfOAQ

Table of Contents

Introduction

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Please find attached Dialplan called “SendDTMFs”.  Download SendDTMFs Dialplan and import it into your system.


Note

Note: The Custom application with the following variables in “finish” section is required, so that caller and callee numbers are displayed correctly in Cloud Analytics (CDR-View 2.0):

  • Return(): CelGenUserEvent(LookUp,${CONNECTEDLINE(name)},,${CONNECTEDLINE(num)},,inc)

Image Added


Speed dial key

Users can define speed dial keys in Collaboration, see Function keys, or administrators can create speed dial key for users, see WMS Start guide - User preferences.

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