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Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services. It is recommended to open incoming custom secure port or default 443 from outside on PBX. Updated: May October 2024 Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ |
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Cloud PBX
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Access to external servers:
- wmp.wildix.com, 443 (outbound, TCP)
- pbx-api.wildix.com, 443 (outbound, TCP)
Upgrade
Access to external servers:
- WMS-5.04 and WMS-6.xx
- wmp.wildix.com + packages.wildix.com, 443 (outbound, TCP)
- WMS-5.01-5.03
- wmp.wildix.com + aptly.wildix.com, 443 (outbound, TCP)
- WMS-4.xx
- wmp.wildix.com + apt.wildix.com, 443 (outbound, TCP)
Upgrade of devices
Starting from WMS 6.05, in case of Hardware or Virtual PBX:
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Access to external server:
- ssl.wildix.com, 443 (outbound, TCP)
Text-to-speech
Access to external servers:
- tts.wildix.com, 443 (outbound, TCP)
Speech-to-text
- stt.wildix.com, 443 (outbound, TCP)
SIP Trunk / VoIP Provider
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Access to external servers:
- operator-01-f.wildix.com 3.123.221.55
- operator-02-f.wildix.com 18.158.245.207
- operator-03-f.wildix.com 18.195.104.178
Port:
- incoming: TCP 443, TCP 5061 or another custom secure port
- RTP: e.g. UDP 10000-15000 (check SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs RTP page)
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- classound-namelookup.wildix.com, 443 (outbound, TCP) - starting from WMS 6.02.20230201.1 or higher (available for the USA and Canada)
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Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
Remote provisioning of devices
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Access to external servers(both PBX and Client):
- auth.wildix.com, 443 (outbound, TCP)
- fs.wildix.com, 443 (outbound, TCP)
WIService
(Wildix Integration Service, used by CDR-View, Screen Sharing, Headset Integration, Fax printer, Click2call from Windows, Popup App and other Wildix applications):
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Access to external servers:
- auth.wildix.com, 443 or another custom secure port (inbound, outbound, TCP)
cognito-idp.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
cognito-identity.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
sts.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
- 3.65.155.111, 443 or another custom secure port (inbound, outbound, TCP)
- 3.65.155.145, 443 or another custom secure port (inbound, outbound, TCP)
kinesis.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
WebRTC Kite service
Access to external servers:
- kite.wildix.com, 443 TCP, 5061 TCP, 10000-1500 UDP (outbound)
- ws2sip.wildix.com, 443 TCP or another custom secure port, 10000-15000 UDP (inbound)
iOS/Android
- SIP: TCP 443
- XMPP: TCP 443
- Configuration: TCP 443
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Access to external servers (both on the PBX's and on the Client's side):
- conference.wildix.com
- conference-turn.wildix.com, 443 (outbound, TCP)
- videobridge.wildix.com - no longer needed after May 31, 2021
- videobridge-it.wildix.com - no longer needed after May 31, 2021
- videobridge-it2.wildix.com - no longer needed after May 31, 2021
- videobridge-usa.wildix.com - no longer needed after May 31, 2021
- videobridge-usa2.wildix.com - no longer needed after May 31, 2021
- videobridge-de.wildix.com - no longer needed after May 31, 2021
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Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Screen sharing
Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Other Services
SMS sending with remote GSM gateway
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- WMS 6.xx PBXs
- pbxlogging6-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 5.02+ PBXs
- pbxlogging5-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 4.0 PBXs
- pbxlogging4-<minor version>.wildix.com (dynamic IP list), 514 (outbound, UDP)
Zabbix monitoring
- TCP 8099 for IP 63.32.222.64
- TCP 10050 for local Zabbix
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- WMS-4.xx PBXs
- vpn4.wildix.com, 443 (outbound, TCP)
x-bees
x-bees also requires the following external servers to be open on your router/ firewall:
- app.x-bees.com
- api.x-bees.com
- login.x-bees.com
- chat.wildix-chat.com
- avatars.wildix.com
- cognito-idp.eu-central-1.amazonaws.com
- wda.wildix.com
- wda-ws.wildix.com
- wim.wildix.com
- fs.wildix.com
Videoconference
- conference-turn.wildix.com, 443 (outbound, TCP)
Transcription
transcribe.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
Firewall Checker
Check open ports
Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
- api.wildix.com, 443 or another custom secure port (inbound, TCP)
Check External IP
Access to external servers:
- checkip.wildix.com, 80 and 443 (outbound, TCP)
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