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This Document provides instructions on how to set up the Call Group notifications manager feature that allows all users to view missed calls notifications for specific Call groups. Created: November 2020 Updated: June 2022 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/YILPBJRXOAQ |
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Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:
Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups
BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:
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A missed events counter indicates there is a missed call or a voicemail:
To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:
- To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User Guide
- A missed event becomes marked also for all users subscribed for the Missed calls manager
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Note: Even if you dial a contact from which a call was missed, it is still marked as missed. To mark it as seen, use Mark as read option. |
Send missed calls notifications to Call Group manager's email (WMS 5.03)
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- Make sure you’ve indicated Call Group notifications manager email. Go to WMS -> Users, find the Call Group notifications manager, and click Edit
Fill out the Email field and click Ok:
Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group. Add Set application with variable CG_MANAGER_MAIL_NOTIFY=yes before the Call group application:
- Click Save
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Note: For notifications to be sent to email, make sure the SMTP client is configured via WMS -> Settings -> System -> SMTP client. |
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