| Info |
|---|
This guide explains how to navigate and use Sales Intelligence tool in x-bees to gain insights from calls and conferences. Created: April 2024 Updated: January March 2025 x-bees documentation: link Permalink: https://wildix.atlassian.net/wiki/x/uxTOAQ |
...
- Starting from WMS 6.06
- x-bees SuperBee license
- ACL rules "Can see analytics" and "Can see call recordings"
- Calls and conferences being recorded and transcribed; to enable call transcription, set TRANSCRIBE_RECORDED_CALLS=yes parameter in Dialplan Settings
Access Sales Intelligence
...
- Participants: filter by specific users who participated in the call/ conference
- Services: filter by the service (call group) the participants belong to
- Words or phrases: search for conversations containing specific words/ phrases mentioned
- Date: filter by date range (today, this week, custom range, etc.)
Language: filter by the language spoken
Note Note: The following languages are supported: English, Spanish, French, Italian, German, Netherlands (Dutch), Portuguese.
- Duration: filter by call duration range
- Call type: show only recorded, transcribed, inbound, outbound or internal calls/ conferences
...
Views calls and conferences details
Select any specific call/ conference to open its comprehensive details. On the right area, you can explore the Highlights, Comments and Info sections (read the next chapters for a detailed description). On the main area, you have the options to:
...