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This guide explains how to configure website widget for x-bees and Collaboration 7. Other documentation: x-bees documentation, Collaboration 7 Documentation. Created: June 2022 Updated: April May 2025 Permalink: https://wildix.atlassian.net/wiki/x/MhTOAQ |
Table of Contents
Introduction
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- Go to WMS -> PBX -> Integrations -> Cloud integrations
- Choose Kite:
- Click Add new widget:
- Enter Widget name and fill out Appearance Settings section. It is the content that will be displayed on the widget's Welcome screen:
- Title: Enter agent name
- Header title: enter title to be displayed on your website widget, e.g. Hello
- Header subtitle: type subtitle for your widget header, e.g. How can we help you?
- Button title: enter text to be displayed on the button e.g. Start new conversation
- In Palette Settings section you can choose the widget background color. To choose color, click Change:
- Choose the preferred color for your widget:
If you want to reset color to default, click Reset:
Note Note:
- The custom color is applied for the widget background and buttons.
- For conversation, the default blue color is used.
- If you wish to align widget availability with your business working hours, click on Working Hours Settings section and press Add rule:
- Set your business hours:
If needed, you can set multiple rules:
In Routing Settings, you can choose whether you want to route incoming conversations to an agent, service (corresponds with a Call groupin WMS) or a bot (needs to be configured beforehand, see the documentation How to configure AI Chat Agents)
Note Note: An agent who has never logged into x-bees / Collaboration 7, is not displayed as Kite agent (either as a member of a group of agents or individually)
- If you wish to welcome customers with a predefined message, proceed to the Welcome Messages Settings and click Add message:
Enter the text of the message and choose when it should be displayed, immediately or after 1-5 seconds:
Note Note: It is possible to add up to 10 welcome messages.
You can also add quick replies:
- To configure routing settings during out of working hours, proceed to the Out of Working Hours section and choose where the incoming conversation should be routed: to an agent, service or bot:
Set a Welcome message and quick replies if required:
- At the right, you can see the preview of your widget. Once you've filled out the necessary details, click Add:
- The widget appears in the Widgets list:
- To copy the widget link, open the widget -> navigate to the Installation instructions tab (1) and copy the link in the Share with customers field (2):
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