Content Comparison

Introduction

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Italy/ DACH 

1. Open an RMA request on WMPSFPC
2. After the request is applied, Wildix RMA Service verifies it and its warranty coverage

3. If the fault is confirmed, ship an item(s) to Wildix Italy at your own expense

4. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
5. If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix RMA Service contacts a person who opened the RMA request, attaching photos or other evidence

France

1. Open a ticket via OTRS case on SFPC for Support France to report any faults with an item(s)
2. Wildix Tech Support France verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP SFPC and when done and a return label is provided (at Wildix expense) for sending, ship the item to Wildix Italy at your own expense
3. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
4. If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix RMA Service contacts a person who opened the RMA request, attaching photos or other evidence

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1. Open a ticket via OTRS a case on SFPC for Support UK to report any faults with an item(s)
2. Wildix Tech Support UK verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP SFPC and when done and a return label is provided (at Wildix expense) for sending, ship the item to Wildix UK
3. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense.
4. If the item is found to be defective, it is scrapped and a credit note is issued. If the item is recovered, it is shipped back to you at Wildix expense

USA

1. Open a ticket via OTRS a case on SFPC for Support USA to report any faults with an item(s)
2. Wildix Tech Support US verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, Wildix provides a pick-up label (at Wildix expense) for sending
3. Ship the item to Wildix USA at Wildix expense
4. Upon receiving the item, Wildix checks and replaces/ recovers it and ship it back to you at Wildix expense

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Italy/ DACH

1. Open an RMA request on WMPa HWaaS Replacement case on SFPC
2. Wildix RMA Service verifies it and ships a replacement item or spare parts immediately at Wildix expense and arranges the collection of the defective item 

France

1. Open an RMA request on WMPa HWaaS Replacement case on SFPC
2. Wildix RMA Service or Tech Support France verifies it and ships a replacement item or spare parts immediately at Wildix expense and arranges the collection of the defective item 

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1. Open an RMA request on WMPa HWaaS Replacement case on SFPC
2. Wildix RMA Service or Wildix Tech Support UK verifies it and ships a replacement item or spare parts immediately at Wildix expense and arranges the collection of the defective item 

USA

1. Open a ticket via OTRS Support US case on SFPC for Support USA to report any faults with an item(s)
2. Wildix Tech Support US verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP a HWaaS Replacement case on SFPC and request a return label by sending an email to logistics@wildix.com with the RMA Number and dimensions and weight of a box
3. Ship the item to Wildix USA at Wildix expense 
4. Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
5. If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix Tech Support US contacts a person who opened the RMA request, attaching photos or other evidence

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