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This Guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: October 2024 Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ |
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Basic information on how Dialplan works: Dialplan: How does it work?
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Invites caller to enter a part of the name or surname for the search and routes the call to the user in case a match is found. Use DTMF for entering. Instead of letters, press corresponding digits. Press the digit just once to enter any option corresponding to this digit. For example, for the user John Smith, you need to enter 5646 which stands for the name/ 76484 which stands for the surname.
Starting from WMS 6.04.20231012.1, in case more than 5 matches are found, an announcement is played to the caller, which allows the caller to review the matches. To exit the Dial by name service, the caller can press asterisk. The default interdigit timeout for DTMF is 3 seconds. If needed, interdigit timeout can be configured in WMS -> Dialplan -> General settings -> Interdigit timeout (the max. value can be 10 seconds).
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Notes:
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Allows creating an automatic system that asks the caller some questions, recognizes the answers, and lets you save the recorded files.
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- Select IVR: select the IVR from the list
IVR via ASR with Directory
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Extends the capabilities of Dial by name / Directory application and allows you to create IVRs with voice control.
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