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This document describes how to exchange SMS messages using CLASSOUND service. Created: August 2020 Updated: April May 2025 Permalink: https://wildix.atlassian.net/wiki/x/2Q-OAQ |
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The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration / x-bees / Collaboration 7 and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users / SMS number for Call Group in case of x-bees who / Collaboration 7 who need exchanging SMS messages with their customers.
External users can send messages to a company number published on a website. x-bees / Collaboration 7 users can also send MMS messages (available for US / Canadian DIDs only).
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It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.
Sending SMS / MMS via x-bees and Collaboration 7
Two-way SMS
Currently, two-way SMS functionality is available for US/ Canada DIDs and on new mobile numbers for Italy, Germany, Spain, Czech Republic, Lithuania, Singapore.
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Activated CLASSOUND
CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS/ Messengers number field). Otherwise, the option “Create SMS conversation“ is not available.
- WMS 6.04.20231020 or higher for x-bees
- WMS 7 for Collaboration 7
- iOS mobile app 1.42.1.166558 or higher
- Android mobile app 1.42.1.166558 or higher
- For USA / Canada:
- SMS Campaign registration (see details in the documentation Registering 10DLC numbers for SMS campaigns)
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Activated CLASSOUND
CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS/ Messengers number field). Otherwise, the option “Create SMS conversation“ is not available
- WMS 6.04.20231020 or higher for x-bees
- WMS 7 for Collaboration 7
- iOS mobile app 1.59.1.203678 or higher
- Android mobile app 1.59.1.203678 or higher
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