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This Article describes how to allow customers to dial extension numbers when they reach your company via IVR. This functionality can be implemented by configuring Dialplan procedure using DID and DISA services. Created: October 2018 Permalink: https://wildix.atlassian.net/wiki/x/1g7OAQ |
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Introduction
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- Play sound -> select an audio file/ generate it dynamically via TTS to announce the customer that the entered extension is invalid, for example: "The extension you entered is not valid"
- Call group -> select a call group to which the call is routed in case the entered extension is not valid
3333 and 4444 - route calls to Sales and Tech call groups respectively, in case caller enters DTMF 2 and 3 from IVR tree
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