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Phone number masking allows displaying a different number instead of a real caller/ called ID to user in call dialog and CDR. The masking is implemented via the variable "force_lookup_number" added to Dialplan application "Set". Supported starting from WMS 3. 86

Created: November 2018


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Phone number masking ensures user privacy and is very useful in cases when revealing personal numbers of agents or customers is not preferable. The masking is implemented via a special variable "force_lookup_number" which allows displaying a specified number instead of real called / caller ID in call dialog and CDR. It is set up via Dialplan application "Set". Masking can be performed for both outgoing and incoming calls.