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This document explains how to use intercom for internal calls only. Updated: January 2023 Permalink: https://wildix.atlassian.net/wiki/x/VAzOAQ |
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Use Case
The customer wants to have internal calls do intercom by default, but for any calls that are coming from the outside world, they do NOT want intercom. Special consideration needs to be given to calls that come in externally to an internal user and then are transferred to another internal user.
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