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Info

The Guide describes what are call and pickup groups and explains how to configure them.

Created: June 2019

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/BADJAg0QrOAQ

Table of Contents

Overview

...

  • Go to WMS -> Users -> select a user/ multiple users 
  • Click Edit preferences -> Settings 
  • Specify names of Call / Pickup groups:

Image Added

In our example, the user belongs to "Support" Call group and can pick up calls of the same Call group and "Sales".

...

If there are several calls to be picked up, one random call is picked up.

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Note

Note: Users with different behaviors cannot pick up calls of each other.

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