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The Guide describes what are call and pickup groups and explains how to configure them. Created: June 2019 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/BADJAg0QrOAQ |
Overview
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- Go to WMS -> Users -> select a user/ multiple users
- Click Edit preferences -> Settings
- Specify names of Call / Pickup groups:
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In our example, the user belongs to "Support" Call group and can pick up calls of the same Call group and "Sales".
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If there are several calls to be picked up, one random call is picked up.
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Note: Users with different behaviors cannot pick up calls of each other. |
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