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x-bees native application:
- EXE file for Windows 10, 11:
- MSI file for Windows 10, 11:
- For MacOS:
Login
Users of the PBX receive an invitation via email with the link to join x-bees and download mobile apps. The invitation email should be sent by the PBX admin from WMS.
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Once you select the assignee, the conversation is automatically assigned to the selected member.
Scheduled meetings
When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service When an external user writes a message to a Service, which they already contacted before, the conversation is reused.
If the assigned agent leaves the conversation and external user writes a message, the last assigned agent is added back to the conversation. If there was no assigned agent, all agents belonging to the Service are added.
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Scheduled meetings
When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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x-bees sends email notifications about unread messages so that you don't miss anything out. The emails include the name of conversations (maximum 5 latest conversations) and the number of unread messages, as well as “Open x-bees” button to proceed , which leads directly to the apprelevant x-bees conversation.
Maximum 3 email notifications are sent per day:
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- Call history on x-bees is synced with Collaboration
- Call recordings are currently not available in Call history. You receive a copy of call recordings via email
- Currently there's no ability to filter events in Call historywith Collaboration
Hovering a mouse over an entry, you can open a conversation or call back a contact. Clicking on the user, you are automatically directed to a conversation with this contact:
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If you double-click on a number, the number is automatically copied to clipboard:
In the Media column, you can view incoming and outgoing faxes, play or download voicemails and recordings:
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To filter History records click All history and choose the preferred filter:
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Favorites
The Favorites tab allows you to add Function keys to monitor colleagues and features from WP4X0, WorkForce, WelcomeConsole, Vision, SuperVision, iOS/Android apps.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome Extension
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