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On this page, you can find documentation about x-bees Analytics which provides all the information you need to keep on top of your business. Created: May 2022 Permalink: https://wildix.atlassian.net/wiki/x/EArOAQ |
| Table of Contents |
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Introduction
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- WMS version 5.04 or higher
- License: xb-Premium
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Note: Analytics is not available if x-bees is opened in Incognito window in browser or via iframe. |
How to access
To access x-bees Analytics, click on the Analytics button on left-hand part of the screen: 
Here, you can find 4 tabs:
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The answer opens. Besides viewing its details, using the Explore this data panel on the right, you can modify the answer by applying additional filters, adding/ replacing columns, choosing data for comparison:
Keyword reference
Keywords help to define a search.
General
| Note |
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Note: When using the top or bottom keywords without specifying a number (n), the number defaults to |
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| Keyword - English | IT | DE | FR | ES | Description |
|---|---|---|---|---|---|
top n | superiore n | top n | haut n | primeros n | Generates the top n items from a sorted result. Example: caller callee direction status duration today top 5 |
top n measure1 by attribute|measure2 | superiore n per | top n nach | haut n par | primeros n por | Calculates top n items, then sorts the top items by another measure or attribute. Contrast with top n (swaps the order of operations). Example: top 10 caller by conversations this month |
| bottom n | inferiore n | bottom n | bas n | últimos n | Generates the bottom n items from a sorted result. Example: bottom 10 caller by conversations this month |
| sort by | ordina per | sortieren nach | trier par | ordenar por | Sorts the result set by an attribute or measure. Example: caller callee direction status duration today sort by duration |
| by <measure> | per | nach | par | por | Treats the measure as an attribute and groups the result set by it. Example: conversations by day |
Date
| Keyword | IT | DE | FR | ES | Examples |
|---|---|---|---|---|---|
| after | dopo | nach dem | après | después de | conversations after 10/31/2022 |
| before | primo | vor dem | avant | antes de | conversations before 03/01/2022 |
between ... and ... | tra … e … | zwischen dem … und dem … | entre … et … | entre … y … | conversations between 01/30/2022 and 01/30/2022 |
| day | giorno | Tag | jour | día | conversations monday |
day of week | giorno della settimana | Tag der Woche | jour de la semaine | día de la semana | conversations by day of week last 3 months |
| growth of … by ... | crescita di … su base … | wachstum von … pro… | croissance de … par … | crecimiento de … hasta … | growth of conversations by time last month unanswered |
| growth of … by … daily | crescita di … su base … giornaliero | wachstum von … pro… täglich | croissance de … par … tous les jours | crecimiento de … hasta … a diario | growth of conversations by time daily last month unanswered |
| growth of … by … monthly | crescita di … su base … mensile | wachstum von … pro … monatlich | croissance de … par … tous les mois | crecimiento de … hasta … mensual | growth of conversations by time monthly unanswered |
| growth of … by … quarterly | crescita di … su base … trimestrale | wachstum von … pro … vierteljährlich | croissance de … par … tous les trimestres | crecimiento de … hasta … trimestral | growth of conversations by time quarterly unanswered |
| growth of … by … weekly | crescita di … su base … settimanale | wachstum von … pro … wöchentlich | croissance de … par … toutes les semaines | crecimiento de … hasta … semanal | growth of conversations by time weekly last month unanswered |
| last day by | ultimo giorno su base | am letzten Tag pro | dernier jour par | último día hasta | conversations last day by callee |
| last month | ultimo mese | letzte n Monate | dernier mois | último mes | conversations last month by callee |
last month by | ultimo mese su base | im letzten Monat pro | dernier mois par | último mes hasta | conversations last month by day |
| last n days | ultimo n giorni | letzte n Tage | dernier n jours | últimos n días | conversations last 7 days |
| last n months | ultimo n mesi | letzte n Monat | dernier n mois | último n meses | conversations last 10 months by day |
| last n quarters | ultimo n trimestri | letzte n Quartale | dernier n trimestres | últimos n trimestres | conversations last 2 quarters by month by service |
| last n weeks | ultimo n settimane | letzte n Wochen | dernier n semaines | últimas n semanas | conversations last 10 weeks by day |
last quarter | ultimo trimestre | letzte Quartal | dernier trimestre | último trimestre | conversations last quarter |
| last week | ultimo settimana | letzte Woche | dernier semaine | última semana | conversations last week by service |
| last year | ultimo anno | letzte Jahr | dernier année | último año | conversations last year by callee |
| month | mese | Monat | mois | mes | conversations by month last year conversations January |
| month to date | mese finora | Monat bis jetzt | mois à ce jour | mes hasta la fecha | conversations month to date |
month year | mese anno | Monat Jahr | mois année | mes año | conversations by service February 2022 |
| n days ago | n giorni fa | vor n Tagen | n jours il y a | n días hace | conversations 2 days ago |
| last n days for each month | n giorni per ogni mese | n Tage in jeder Monat | n jours pour chaque mois | n días para cada mes | conversations 2 days for each month |
| last n days for each quarter | n giorni per ogni trimestre | n Tage in jeder Quartal | n jours pour chaque trimestre | n días para cada trimestre | conversations last 15 days for each quarter |
| last n days for each week | n giorni per ogni settimana | n Tage in jeder Woche | n jours pour chaque semaine | n días para cada semana | conversations last 2 days for each week |
| last n days for each year | n giorni per ogni anno | n Tage in jeder Jahr | n jours pour chaque année | n días para cada año | conversations last 30 days for each year |
| last n hours for each day | n ore per ogni giorno | n Stunden in jeder Tag | n heures pour chaque jour | n días para cada año | conversations last 2 hours for each day |
| n months | n mesi | n Monaten | n mois | n meses | conversations last 6 months |
| n months ago | n mesi fa | vor n Monaten | n mois il y a | n meses hace | conversations 2 months ago by service |
last n months for each quarter | n mesi per ogni trimestre | n Monate in jeder Quartal | n mois pour chaque trimestre | n meses para cada trimestre | conversations last 2 months for each quarter |
| last n months for each year | n mesi per ogni anno | n Monate in jeder Jahr | n mois pour chaque année | n meses para cada año | conversations last 8 months for each year |
| n quarters ago | n trimestri fa | vor n Quartalen | n trimestres il y a | n trimestres hace | conversations 4 quarters ago by service |
| n weeks ago | n settimane fa | vor n Wochen | n semaines il y a | n semanas hace | conversations 4 weeks ago by callee |
| last n weeks for each month | n settimane per ogni mese | n Wochen in jeder Monat | n semaines pour chaque mois | n semanas para cada mes | conversations last 3 weeks for each month |
| last n weeks for each quarter | n settimane per ogni trimestre | n Wochen in jeder Quartal | n semaines pour chaque trimestre | n semanas para cada trimestre | conversations last 2 weeks for each quarter |
quarter to date | trimestre finora | Quartal bis jetzt | trimestre ce jour | trimestre hasta la fecha | sales by product quarter to date for top 10 products by sales |
| this day | questo giorno | diese Tag | ce jour | este día | conversations this day by callee |
this month | questo mese | diese Monat | ce mois | este mes | conversations this month by day |
| this quarter | questo trimestre | diese Quartal | ce trimestre | este trimestre | conversations this quarter by callee |
| this week | questo settimana | diese Woche | ce trimestre | este semana | conversations this week by service |
| this year | questo anno | diese jahr | ce année | este año | conversations this year by callee |
| today | oggi | heute | aujourd’hui | hoy | conversations today by callee |
| week | settimana | Woche | semaine | semana | conversations by week last quarter |
| week to date | settimana finora | Woche bis jetzt | semaine à ce jour | semana hasta la fecha | conversations week to date by callee |
| year | anno | Jahr | année | año | conversations by callee 2022 |
year to date | anno finora | Jahr bis jetzt | année à ce jour | año hasta la fecha | conversations by callee year to date |
| yesterday | ieri | gestern | hier | ayer | conversations by callee yesterday |
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| Keyword | IT | DE | FR | ES | Examples |
|---|---|---|---|---|---|
| detailed | dettagliato | detailliert | détaillée | detallado | conversation time detailed |
| last hour | ultimo ora | letze Stunde | dernier heure | último hora | count unique conversations last hour |
| last minute | ultimo minuto | letzte minute | dernier minute | último minuto | count conversations last minute |
| n hours | n ore | n Stunden | n heures | n horas | count conversations [ last ] 12 hours |
| n hours ago | n ore fa | n Studen vor | n heures il y a | n horas hace | conversations 2 hours ago |
| n minutes | n minuti | n minuten | n minutes | n minutos | count conversations [ last ] 30 minutes |
| n minutes ago | n minuti fa | n minuten vor | n minutes il y a | n minutos hace | sum conversations by service 10 minutes ago |
| this hour | questo ora | diese stunde | ce heure | este hora | conversations this hour |
| this minute | questo minuto | diese minute | ce minute | este minuto | conversations this minute |
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| Keyword | IT | DE | FR | ES | Examples |
|---|---|---|---|---|---|
| begins with | inizia con | beginnt mit | commence par | empieza por | conversations name begins with 'joe' by name // returns the list of conversations that have name starting with 'Joe' |
| contains | contiene | enthält | contient | contiene | conversations name contains 'bill' by name |
| ends with | finisce con | endet mit | se termine pas | termina por | conversations name ends with 'joe' |
| similar to | simile a | ähnlich zu | similaire à | similar a | conversations name similar to 'joseph' |
| not begins with | non inizia con | beginnt nicht mit | ne commence pas par | no empieza por | conversations name not begins with 'bill' |
| not contains | non contiene | enthält nicht | ne contient pas | no contiene | conversations name not contains 'joe' |
| not ends with | non finisce con | endet nicht mit | ne termine pas par | no termina por | conversations name not ends with 'joe' |
| not similar to | diverso da | nicht ähnlich zu | pas similaire à | no es similar a | conversations name not similar to 'hand' |
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| Keyword | IT | DE | FR | ES | Examples |
|---|---|---|---|---|---|
| average | media | Durchschnitt | moyenne | promedio | conversations average duration by service this month |
| count | conteggio | Anzahl | nombre | recuento | count service unique count caller by service |
max | max | Maximum | max | máx | max talk time conversations by service |
| min | min | Minimum | min | mín | min wait time by service |
| standard deviation | deviazione | Standardabweichung | écart type | desviación estándar | standard deviation conversations by service by week month to date |
| sum | somma | Summe | somme | suma | sum talk time by service today |
| unique count | conteggio univoco | eindeutige Anzahl | nombre unique | recuento único | unique count conversation id |
| variance | varianza | Varianz | variance | varianza | variance duration by service |
Comparative
| Keyword | IT | DE | FR | ES | Examples | ||
|---|---|---|---|---|---|---|---|
| all | tutto | alle | tout | todo/a | conversations uk_support vs all
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| between... and... | tra … e | zwischen … und | entre … et | entre … y | inbound calls wait time between 60 and 120 | ||
= (equal) | = | = | = | = | conversations by callee duration = 0 | ||
| everything | tutto | alles | tout | todo/a | conversations uk_support vs everything
| ||
| > (greater than) | > | > | > | > | conversations by callee wait time > 60 | ||
>= (greater than or equal) | >= | >= | >= | >= | conversations by callee wait time >= 60 | ||
< (less than) | < | < | < | < | conversations by callee wait time < 60 | ||
<= (less than or equal) | <= | <= | <= | <= | conversations by callee wait time <= 60 | ||
!= (not equal) | != | != | != | != | caller callee direction status duration today callee !={null} | ||
vs, versus | risp. a, rispetto a | vs, versus | vs, versus | vs, contra | conversations uk_support vs us_support |
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