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This guide explains how to set up a notification call to management / administration when a customer dials support number to report an emergency situation.

For setting up notification call to management / administration when a customer dials emergency number (911), see the document Call to 911 announcement.

Created: January 2019

Permalink: https://wildix.atlassian.net/wiki/x/GQjOAQ

Table of Contents

Use Case

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This could be a DID in the inbound “main” dialplan


Step 3. Setup dialplan entries for the IVR options  901 and 902 entries in users dialplan.

Below are applications used in the corresponding order:

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