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This guide explains how to set up a notification call to management / administration when a customer dials support number to report an emergency situation. For setting up notification call to management / administration when a customer dials emergency number (911), see the document Call to 911 announcement. Created: January 2019 Permalink: https://wildix.atlassian.net/wiki/x/GQjOAQ |
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Use Case
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This could be a DID in the inbound “main” dialplan
Step 3. Setup dialplan entries for the IVR options 901 and 902 entries in users dialplan.
Below are applications used in the corresponding order:
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