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WMS Beta 6.09.20241206.1 Date: 6.12.2024
FixesFix
[WMS-22072] - wms: fixed a rare issue in which some PBXs lost Dialplan configuration after upgrade from WMS 6.07 to WMS 6.08
WMS Beta 6.09.20241204.1 Date: 5.12.2024
Improvement
[WMS-21835] - x-hop: improved Voice authentication login flow so that a new user can pronounce their Colleague ID (extension number) and be automatically directed to onboarding to record their voice footprint
Note: The new logic is not supported in case the custom Dialplan variable XHOP_ASK_EXTENSION_ON_LOGIN=yes is used.
WMS Beta 6.09.20241129.1 Date: 4.12.2024
Additional Wildix packages: wildix-provision 6.09.20241202.1 wildix-lua-base 6.09.20241202.1 wildix-dialplan 6.09.20241202.1 wildix-data-engine 6.09.20241202.1 sipproxy 5.5.3-6.09.20241204.1
Improvement
[WMS-21840] - x-hop: added possibility to request user’s extension during x-hoppers voice authentication
How-to:
Add the following variable in WMS -> Dialplan -> General Settings -> Set dialplan variables: XHOP_ASK_EXTENSION_ON_LOGIN=yes
WMS Beta 6.09.20241129.1 Date: 29.11.2024
Improvements
[WMS-21871] - x-hop: improved the logic so that users with SuperHopper license do not get Service license after placing x-hoppers headset into the charger when Voice authorization is used, but stay with the SuperHopper license
[WMS-21928] - sys: added possibility to use Dialplan parameter TTS Voice for Voice Bots, which makes Voice Bot configuration more flexible and allows to choose the preferred narrator
Fixes
[WMS-20734] - dev: fixed an issue in which the ACL permission “Cannot use - Voicemail without pin code” didn’t work on WP 5 phones
[WMS-21841] - x-ca: fixed an issue in which Realtime page in x-caracal was empty or displayed zero values in some rare cases
WMS Beta 6.09.20241126.1 Date: 28.11.2024
Fixes
[WMS-21743] - wms: fixed an issue in which Phonebook import from Exchange Server stopped working
[WMS-21855] - x-ca: fixed “Response time limit was reached“ error and zero values in reports on Distribution page in x-caracal, in case of Hardware / Virtual PBX and manually installed x-caracal package, after upgrade to WMS 6.08
[WMS-21920] - ca: fixed an issue in which Trunk and Service Number columns in Cloud Analytics (CDR-View 2.0) were empty if the Dialplan included only Play sound application
WMS Beta 6.09.20241115.3 Date: 26.11.2024
Additional Wildix packages: wildix-provision 6.09.20241122.1 wildix-lua-base 6.09.20241122.1 wildix-dialplan 6.09.20241122.1 sipproxy 5.5.3-6.09.20241121.1 wildix-data-engine 6.09.20241125.1 ejabberd 20.03-6.09.20241122.1 wildix-cw 6.09.20241126.1 wildix-wps-local 6.09.20241122.1
Improvement
[WMS-21914] - dev: enabled the application of Interdigit timeout set in WMS Dialplan General Settings to WP 5 phones
Fixes
[WMS-21642] - sys: fixed an issue where a call placed to the first Call group with MoH enabled and the custom parameter SPLIT_RECORDINGS=no timed out, causing only the first part of the call to be recorded when answered by the second Call group
[WMS-21915] - sys: fixed an issue where Voice bots were not functioning for the French and Swedish languages
[WMS-21939] - sys: fixed an issue where the device list was unavailable in Collaboration and calls could not be made due to PBX engine crash
WMS Beta 6.09.20241115.3 Date: 21.11.2024
Additional Wildix packages: wildix-data-engine 6.09.20241120.1 wildix-base 6.09.20241119.1 wildix-cw 6.09.20241120.1
Fixes
[WMS-21608] - sys: fixed no media issue during calls on devices that were connected to a local network interface on Hardware / Virtual PBX, if the network interface had an IP range not standard for local networks, after upgrade to WMS 6.07
[WMS-21634] - sys: fixed an issue in which call record in History was duplicated if it was a call group call which was answered using Pickup feature code
WMS Beta 6.09.20241115.3 Date: 19.11.2024
Improvements
[WMS-21402] - wms: refreshed WMS interface so that it matches the style of the relevant product: Collaboration/ x-bees/ x-hoppers - WMS looks now depends on the licenses on the PBX, e.g. green login screen and x-hoppers logo in case of a PBX with x-hoppers licenses.
- The logo at the top of WMS interface (above Users tab) matches the product used.
- Renamed x-hoppers tab into Broadcasts.
- In case custom Company logo is used, it is displayed on the login screen and at the top of WMS interface and product logo is moved to the footer.
[WMS-21605] - sys: fixed an issue in which old W-AIR Basic and W-AIR Basic2 handsets didn’t support umlauts (ä, ö, ü) starting from handset firmware version 740B100
Fixes
[WMS-21714] - kite: fixed an issue in which video call via Kite failed in case user started an audio call first, after upgrade to WMS 6.06.20240425.1
[WMS-21857] - sys: fixed an issue when choosing the Catalan language for Voice bots, the French language was used instead
WMS Beta 6.09.20241113.2 Date: 14.11.2024
Fixes
[WMS-21621] - x-hop: fixed an issue with voice authentication when user was asked to repeat the phrase again, without informing what was wrong with the previous attempt
- Now, if there is not enough speech during the voice authentication attempt, user is informed about it before being asked to repeat the phrase.
[WMS-21637] - x-hop: fixed an issue in which x-hoppers headsets automatically joined the broadcast while placed on the charging station, in case voice authentication was not enabled and power supply was interrupted for some reason
WMS Beta 6.09.20241108.2 Date: 12.11.2024
Improvement
[WMS-21476] - sys: for improved security, updated the logic of SIP block feature in WMS With the update, the SIP blocks feature bans not only SIP requests, but any requests from the banned IP address.
Any trusted IP addresses for reaching the PBX should be indicated in PBX -> Security -> Trusted IPs list.
Fixes
[WMS-21629] - col: fixed an issue when Phonebook contacts created in Collaboration had a default avatar instead of the avatar with contact initials, after upgrade to WMS 6.06
[WMS-21673] - x-hop: improved recognition during voice authentication to ensure better user experience
[WMS-21701] - x-ca: fixed an issue in which Reason field was empty in Pause Detail report in x-caracal in case of Computed End Pause events Limitation: The fix is applied for new data only.
WMS Beta 6.09.20241106.2 Date: 7.11.2024
Improvement
[WMS-21711] - sys: added support for the following languages for Voice Bots: Spanish, Dutch, German, Arabic, Catalan, Danish, Swedish, Portuguese
WMS Beta 6.08.20241101.1 Date: 5.11.2024
Additional Wildix packages: wildix-data-engine 6.08.20241104.1 ejabberd 6.08.20241104.1 wildix-cw 6.08.20241105.1
Improvement
[WMS-21097] - x-hop: added possibility to enable the logic of notifying a user that a headset is unmuted
- By default, the feature is disabled. To enable it, add the following parameter to the file /etc/systemd/system/pbx-data-engine.service.d/override.conf:
Environment='XHOP_UNMUTE_ANNOUNCE_TIMEOUT=X'
Where ‘X’ is a value in seconds.
- The user is notified when he is unmuted and talking, as soon as the specified timeout is reached. Example: the timeout is 60 seconds; user hears a beep in case he has been talking for 60 seconds and the headset was unmuted. There are no alerts in case the headset is unmuted, but no talking is detected.
- By default, the user is notified with a beep. To set up a custom alert, use the following parameter:
Environment='XHOP_UNMUTE_ANNOUNCE_SOUND=00000/u_unmuted'
Where ‘u_unmuted’ is the name of the file placed in the 00000 folder on the PBX.
Fix
[WMS-21500] - sys: fixed PBX Engine error on Cloud PBX in some rare cases after upgrade to WMS 6.07.20240920.1
...
WMS Beta 6.08.20241101.1 Date: 4.11.2024
Fix
[WMS-21318] - sys: made some security improvements
WMS Beta 6.08.20241029.3 Date: 1.11.2024
Fix
[WMS-21623] - wms: fixed an issue in which backup was not performed after clicking “Perform backup now” button in WMS -> Tools and Utilities -> Scheduled backups -> Backup to share on Hardware / Virtual PBX
New Firmwares
New firmwares: Start 5 v. 2.12.5.36 WorkForce 5 v. 2.12.16.56 ForcePro 5 v. 2.12.16.59 WelcomeConsole 5 v. 2.12.16.49
[WPR5-73] - dev: fixed an issue in which full presence status was not displayed on WP 5 Phones after receiving 500 error
[WPR5-75] - dev: fixed an issue in which Phonebook search dialog closed before user could find the necessary contact when performing call transfer on WP 5 phones
Removed the timeout so that the dialog doesn’t close until the user enters the name and presses Enter or Back buttons.
WMS Beta 6.08.20241029.2 Date: 30.10.2024
New Features
[WMS-18993] - sys: added support for Dutch language transcription
[WMS-21409] - wms: added possibility to set up Voice Bots integration for x-hoppers
You can find more information here: https://docs.wildix.com/docs/calls/voicebots/overview
Also, added a new Dialplan application Voice Bot
Relevant documentation will be available soon.
[WMS-21471] - x-hop: updated the logic so that x-hoppers headset automatically calls *wair* when the user is not in broadcast and has one call on hold, which allows to perform actions set up in *wair* Dialplan, e.g. transfer a call, etc.
Improvements
[WMS-19735] - wms: added the logic of checking SMS number format in Call group settings in WMS, so that only phone numbers in E.164 format are accepted, to avoid issues with SMS sending
[WMS-20485] - wms: added the requirement to set admin email in WMS If admin email is not added, admin cannot access Trunks, Devices and Dialplan pages in WMS (Permission denied error is displayed).
Fix
[WMS-21648] - wms: fixed a rare issue in which there was no audio on WP phones, in case it was a call between WP phone and some non Wildix devices and Opus codec was used
WMS Beta 6.08.20241024.1 Date: 29.10.2024
Additional Wildix packages: wildix-provision 6.08.20241025.1 wildix-lua-base 6.08.20241025.1 wildix-wair-local 6.08.20241025.1 wildix-dialplan 6.08.20241025.1
Improvement
[WMS-21585] - sys: added possibility to upgrade firmwares for W-AIR devices via HTTP Proxy
WMS Beta 6.08.20241024.1 Date: 24.10.2024
Improvement
[WMS-21244] - x-hop: created PBX API that allows to send Smart notifications to x-hoppers broadcast when certain events are triggered (e.g. help is needed / QR Codes)
Note: the Dialplan used for QR codes was updated.
You can download the new Dialplan in the document: https://x-hoppers.atlassian.net/wiki/x/CIC2Aw
Also, added the possibility to set up Confirmation timeout = 0, so that notification is played without confirmation.
API documentation can be accessed via PBX and by the link:
https://docs.wildix.com/api-reference/rest/wms/pbx/#/
Fixes
[WMS-21491] - sys: fixed an issue with Call Group Notifications Manager, in which there was missed call notification after an incoming call was answered and transferred to an external number
WMS Beta 6.08.20241023.1 Date: 23.10.2024
Fixes
[WMS-20989] - dev: fixed an issue of slow performance of WelcomeConsole phones with multiple BLF keys in Failover mode
[WMS-21630] - wms: fixed an issue in which call history was not logged in Zoho integration and customer data was not displayed during a call after upgrade to WMS 6.07
WMS Beta 6.08.20241018.1 Date: 22.10.2024
Improvement
[WMS-21512] - sys: added PBX domain name to the email notification about no Fax / SMS server space left
Fix
[WMS-21435] - sys: fixed an issue in which status of call parts was displayed as Completed in Cloud Analytics (CDR-View 2.0) even if the call was not answered, in case the call passed through multiple call groups and the client finished the call before it was replied
WMS Beta 6.08.20241015.1 Date: 17.10.2024
Improvement
[WMS-21191] - cds: added default “from” and “to” parameters to API endpoint which allows to download batch call recordings Unless other values are specified, the parameters have the following values by default:
- from = starting from 00:00 yesterday
- to = till now
API documentation:https://docs.wildix.com/api-reference/rest/wms/pbx/#/operations/createDownloadRecordingsTask
Fix
[WMS-21606] - sys: fixed an issue of PBX engine crash in some rare cases after upgrade to WMS 6.07.20240906.1
WMS Beta 6.08.20241011.1 Date: 15.10.2024
Improvements
[WMS-21418] - col: improved the logic so that search in Collaboration Phonebook supports uppercase special characters (umlauts, accents)
[WMS-21432] - x-hop: improved x-hoppers Analytics so that agent name is displayed in reports in case voice authorization is used
WMS Beta 6.08.20241009.1 Date: 10.10.2024
Improvement
[WMS-21469] - x-hop: improved the logic of x-hoppers voice footprint creation by increasing the number of retries to pronounce the phrase “with x-hoppers my voice is my password"
- Previously there were 3 attempts with 1 try each. Now, there are 3 attempts with 3 retries each.
- Updated Dialplan with the new logic is available in this guide: https://x-hoppers.atlassian.net/wiki/x/AwAU
Fixes
[WMS-21410] - col: fixed an issue in which Post-It was incorrectly displayed as code in chat in case it contained a phone number, after upgrade to WMS 6.07.20240920.1
[WMS-21501] - sys: fixed an issue of high RAM usage of PBX data engine in case of using x-hoppers voice authorization for specific Departments, after upgrade to WMS Beta 6.07.20240920.1, which led to impossibility to remove or add a headset to x-hoppers broadcast
WMS Beta 6.08.20241007.2 Date: 8.10.2024
Fix
[WMS-21289] - sys: fixed an issue of x-caracal causing high CPU load in some rare cases
WMS Beta 6.08.20241001.1 Date: 4.10.2024
Fixes
[WMS-21276] - sys: fixed a rare issue in which Call group users were randomly put on pause and didn’t receive inbound calls even though they were available in Collaboration
[WMS-21462] - x-hop: fixed an issue in which it wasn’t possible to onboard a new user or perform voice authorization after upgrade to WMS 6.0720240920.1
- For improved quality of voice recognition, added requirements to voice footprints so that the minimum speech length is 2 seconds and minimum ratio of speech and silence should be 50%.
- Improved the logic of saving voice authorization footprints by cutting out silence at the start and end of the files.
WMS Beta 6.08.20240930.2 Date: 1.10.2024
New Features
[WMS-20031] - x-hop: added possibility to generate and manage x-hoppers QR codes via WMS
How-to:
- Navigate to WMS and select x-hoppers (this page is displayed only if you have x-hoppers licenses and the ACL "Can see x-hoppers")
- Click Add to create a new QR code
- Enter the event name and select the Broadcast message type
- Set Broadcast parameters:
- Enter the message to be broadcasted to all employees with x-hoppers headsets
- Choose the appropriate PBX (note that there may be multiple PBXs available in WMS network)
- Specify the broadcast ID number where the message will be played
- Adjust the frequency as needed
- Optional customization:
- Enter a welcoming message to greet users after the QR code is scanned
- Provide a URL for customer redirection after scanning.
- Click Add to save the QR code
After creating the QR code, you can:
- Edit the QR code details
- Copy its URL
- Download the QR code image
- Test the broadcast message by playing it
Documentation: https://x-hoppers.atlassian.net/wiki/x/CIC2Aw.
[WMS-20934] - dev: added possibility to configure silent intercom on WorkForce 5, ForcePro 5 and WelcomeConsole 5 phones
How-to:
- Add the following parameter to the file /rw2/etc/provision.conf, [wildixp5] section:
SilentIntercom={"all":{"intercom_tone":"off","intercom_barge":"off"},"110,205,474":{"intercom_tone":"off","intercom_barge":"on"}}
Where 110, 205, 474 are users' extensions.
Improvements
[WMS-19527] - col: updated the maps used in Collaboration due to google.maps.Marker deprecation
[WMS-20085] - col: implemented logic to automatically switch calls to TCP if RTP over UDP is blocked
[WMS-20826] - sys: added possibility to delete W-AIR device slots in WMS to address the issue where adding a new device would take the slot of a previously removed device, preventing proper configuration
To delete a device:
- Navigate to WMS -> Devices -> W-AIR devices, select the desired device and click Delete W-AIR slot
- To apply the changes, go to Devices tab, select W-AIR base station and click Configure/ Sync device
Notes:
- The W-AIR Devices page now displays all provisioned W-AIR devices from the device database (devdb) instead of only those with active registrations
- Additionally, new columns are added to show W-AIR network name and SIP registration status for each device
Fixes
[WMS-19495] - x-ca: made some fixes and improvements on the Agent page in x-caracal:
- Fixed an issue in which Idle Time column included results with a negative value
- Improved the calculation of Wrapup Time to avoid an issue of incorrect data displayed in the column
- Removed the Hold Time column
- Added all agent events (e.g. START_SESSION, END_SESSION, CALL_TERMINATED) to Full agent report
Note: The fixes and improvements apply to the reports after the current ticket.
[WMS-20687] - wms: fixed an issue in which it wasn’t possible to make a call if user chose a Service he didn’t belong to
[WMS-20982] - sys: enabled the adaptive jitter buffer by default to address intermittent voicemail quality issues
- The feature is activated by default
- To disable it, use the Global Dialplan variable VM_JITTERBUFFER =no (default: yes)
[WMS-21093] - col: fixed an issue in which users could not see their avatars in Collaboration in case external avatars were used (e.g. imported from Microsoft Teams)
[WMS-21132] - sys: fixed an issue causing audio to drop in active calls during the PBX sync process in a load-sharing scenarios (additional fix)
[WMS-21210] - col: fixed an issue in which after disabling chats in Collaboration user presence was not displayed on the Colleagues tab
New Firmware
New firmware WelcomeConsole v. 68.145.2.82
[WP-301] - dev: fixed an issue that prevented answering incoming calls via Jabra headset on WelcomeConsole
WMS Beta 6.07.20240920.1 Date: 26.09.2024
Additional Wildix packages: wildix-data-engine 6.07.20240926.1 wildix-provision 6.07.20240926.2 wildix-lua-base 6.07.20240926.2 wildix-dialplan 6.07.20240926.2
Improvement
[WMS-21020] - x-hop: added functionality to check x-hoppers headset battery level and automatically unassign the license from a user when the battery runs out or when the headset is outside the base station's coverage area
If W-AIR base station does not have SIP registration, the sync check to verify the battery level is not sent.
WMS Beta 6.07.20240920.1 Date: 24.09.2024
Additional Wildix packages: wildix-cw 6.07.20240924.1 wildix-dialplan 6.07.20240924.1 wildix-lua-base 6.07.20240924.1 wildix-provision 6.07.20240924.1 wildix-data-engine 6.07.20240924.1
Fixes
[WMS-21229] - wms: fixed an issue in which Time zone was reset in some cases after upgrade to WMS 6.07
[WMS-21347] - x-hop: fixed an issue in which Talk Time in x-hoppers Agents Stats was not displayed in case conference recording parameter was not enabled
WMS Beta 6.07.20240920.1 Date: 23.09.2024
Additional Wildix package: wildix-cw 6.07.20240923.2
Fixes
[WMS-20317] - sys: fixed a rare issue of PBX engine memory leak on PBX with x-hoppers license
[WMS-21236] - web+mobile: fixed an issue with Salesforce and HubSpot integrations in which contact lookup wasn’t working during calls to a CRM contact and phone number was displayed instead of the contact name in x-bees
[WMS-21240] - dev: fixed an issue in which calls transferred using the Colleagues key didn’t reach the Voicemail and dropped if the colleague didn’t answer and return from transfer was disabled, after upgrade to WMS 6.07
WMS Beta 6.07.20240920.1 Date: 20.09.2024
Fix
[WMS-21333] - wms: fixed an issue in which an extra quotation mark was added if umlauts were used in the Dialplan
WMS Beta 6.07.20240913.1 Date: 13.09.2024
Fix
[WMS-21207] - sys: fixed an issue in which WP R2 devices could not connect to Hardware PBX if TLS 1.0 or TLS 1.1 were allowed, after upgrade to WMS 6.07
WMS Beta 6.07.20240906.1 Date: 9.09.2024
Fix
[WMS-21096] - col: fixed an issue in which Push notifications didn’t work for Collaboration web version, after updates on Google Chrome side
WMS Beta 6.07.20240902.2 Date: 3.09.2024
New Feature
[WMS-20393] - wms: added email notification sent to a PBX admin in case of licences overuse
- The email is sent once a day at 10 am.
Improvement
[WMS-21002] - wms: added x-hoppers page to WMS which will include some x-hoppers related functionality in future releases
- Also, added a new ACL "Can see x-hoppers" which provides permission to access the page. The ACL is enabled by default
- The page is displayed in case of x-hoppers license and the ACL "Can see x-hoppers"
Fixes
[WMS-20685] - x-hop: fixed an issue in which call made from x-hoppers headset via Speech-to-text was automatically put on hold after being answered
[WMS-20756] - wms: fixed an issue in which Start (WP410 r3) didn’t ring on incoming call from a trunk using only G729 as a codec
WMS Beta 6.07.20240828.2 Date: 29.08.2024
Improvement
[WMS-21025] - wms: added possibility to use SAML 2.0 protocol for systems which have PBX with a custom domain name (other than “wildixin.com”)
WMS Beta 6.07.20240827.1 Date: 27.08.2024
Improvement
[WMS-21037] - wms: added possibility to use TTS and STT in case of HTTP Proxy client
List of supported services in case of using HTTP Proxy:HTTP Proxy Client - Supported Services
Fixes
[WMS-20865] - dev: fixed an issue in which there was no video preview from doorphones after update to WMS 6.06
[WMS-20981] - dev: new W-AIR firmware v.730b300 which includes fixes of the following issues:
- It wasn’t possible to activate Alarm clock on W-AIR handsets after upgrade to firmware v. 730b100
- A rare DNS issue after upgrade to firmware v.730b100, in which the base station could not resolve the PBX address and the base station could not obtain IP address after a reboot
- It wasn’t possible to access Central Directory on handsets registered to some Base stations unless the Base station was rebooted
- After a call to a call group was picked up by another user, W-AIR Basic / Basic2 handset froze with an incoming call on the display without ringing
WMS Beta 6.07.20240822.2 Date: 22.08.2024
Improvement
[WMS-20265] - col: improved the logic to avoid an issue in which user could set DND/ Away status in profile dropdown in Collaboration even though the ACL “cannot set Status (DND/Away)” was configured in WMS for the user’s group
Fix
[WMS-20954] - x-ca: fixed an issue in which Agent name in scheduled reports in x-caracal (e.g. "Call disposition by Agent") was displayed incorrectly (“Agent/number” instead of Agent name)
WMS Beta 6.07.20240816.4 Date: 19.08.2024
New Feature
[WMS-20787] - sys: added possibility to permanently enable transmit_silence parameter in PBX engine configuration, used to fix a rare issue of voicemail disconnecting after 10-20 seconds
How-to:
- Add the parameter transmit_silence = yes to the file /etc/callweaver/callweaver-options-custom.conf and run the command: systemctl restart callweaver.service
Improvement
[WMS-20677] - sys: improved HTTP proxy client, so that there is possibility to renew SSL Certificate
List of supported services in case of using HTTP Proxy:HTTP Proxy Client - Supported Services
Fixes
[WMS-20834] - wms: fixed an issue in which mail2fax didn’t work and fax could not be sent if besides the supported file format (.tiff / .pdf) there was an unsupported file in attachments
[WMS-20910] - wms: added error message displayed when trying to play audio files, which are missing OPUS codec, in WMS -> Sounds in case Extension number is not specified
[WMS-20918] - col: fixed an issue in which Timetable/ Switch Function key in Collaboration was displayed with grey status instead of green/ red after upgrade to WMS 6.07
[WMS-20991] - wms: fixed an issue in which Dashboard tab in Diagnostics Hub didn’t work after update to WMS Beta 6.07.20240813.5
WMS Beta 6.07.20240813.5 Date: 14.08.2024
New Feature
[WMS-20454] - wms: added support of Active Directory SSO via SAML 2.0 protocol
How-to:
- Go to SAML based single sign-on settings in Microsoft Entra admin interface: navigate to Applications -> Enterprise applications -> Single sign-on tab
- In Basic SAML Configuration, you will need:
- Identifier (Entity ID): should be added to WMS (see step 9)
- Reply URL fields: configure the URL making sure to include the domain of the PBX where the feature will be used
- In Attributes & Claims section, enter user email in the Unique User Identifier field
- In SAML Certificates section download the certificate
- In the next section, you will need Login URL and Microsoft Entra Identifier
In WMS: - Go to WMS -> PBX -> Security
- Navigate to Active Directory Single Sign-On via SAML 2.0 section and activate it
- Upload the certificate which was downloaded in step 4
- Fill out the following fields in WMS with data from Microsoft Entra admin interface:
- Identifier Entity ID (from step 2)
- Login URL (from step 5)
- Microsoft Entra Identifier (from step 5)
- Save the changes.
Once set up, the Microsoft 365 SSO button works as SSO via SAML 2.0.
Improvement
[WMS-20725] - sys: decreased the delay for sending SMS via API endpoint originate/sms using DaySaver gateway
[WMS-20921] - x-hop: improved voice authorization login flow by increasing the number of voice login attempts
WMS Beta 6.07.20240807.1 Date: 9.08.2024
Fixes
[WMS-20759] - wms: fixed an issue in which Cloud Analytics in WMS -> PBX -> Features got automatically disabled after PBX upgrade in case of WMS Network
[WMS-20842] - wms: fixed an issue in which Invite to Collaboration button in WMS didn’t work after upgrade to WMS 6.0720240723.1
WMS Beta 6.07.20240806.1 Date: 6.08.2024
Improvement
[WMS-20367] - x-hop: improved user voice authorization logic:
- Simplified voice login process: users now say "with x-hoppers, my voice is my password" to access broadcasts. If the attempt fails, they are prompted to provide their extension and name. If a voice footprint is missing, users are prompted to record it
- Added validation for recorded files to ensure quality
- Improved voice authorization service for better accuracy
Documentation https://x-hoppers.atlassian.net/wiki/x/AwAU will be updated later.
Fix
[WMS-20777] - col: fixed an issue where only 100 contacts were displayed when accessing Collaboration Phonebook for the first time
WMS Beta 6.07.20240730.2 Date: 31.07.2024
Fixes
[WMS-20697] - col: fixed an issue in which the last colleague in the Edit Colleagues list was displayed twice in some cases
[XBS-4187] - web+mobile: fixed an issue in which there was no audio during a call in x-bees, after reconnection to a different 4G network or WiFi
WMS Beta 6.07.20240729.2 Date: 29.07.2024
Improvement
[WMS-20507] - col: improved Phonebook contacts sorting in Collaboration, so that the sorting is not case/accent-sensitive, to avoid cases when results could be displayed in a non-alphabetical order
WMS Beta 6.07.20240723.1 Date: 25.07.2024
Additional Wildix package: pbx-data-engine 6.07.20240725.1
Fixes
[WMS-20738] - ca: fixed an issue in which Talk time in Cloud Analytics (CDR-View 2.0) was mistakenly considered as Wait time in some cases, when the call was answered by an agent from another PBX of a WMS Network
WMS Beta 6.07.20240723.1 Date: 24.07.2024
Improvement
[WMS-20493] - sys: improved the logic of “Call all 32 “ call group strategy so that agents are called by groups of 32 (32+32+X) until one answers
Note: Existing call groups logic remains as before (calling all available agents simultaneously) until changing any settings via WMS. After changes in WMS are applied, the Call group is resaved with the new logic (32+32+X).
Fixes
[WMS-17752] - sys: fixed an issue in which the presence of users with an active push subscription on mobile only was displayed as offline on WP / WP 5 phones
[WMS-20476] - col: fixed an issue in which Transfer button was not available in case it was a call to a call group answered via BLF key and the calling number was the mobility extension of a PBX user
[WMS-20648] - sys: fixed a rare issue in which there was no audio in case of answering a second incoming call (call waiting enabled) after the caller heard “user is busy at the moment notification” and if Direct RTP was used
[WMS-20750] - wms: fixed an issue in which Voicemail was not attached to email notification if the email was sent via Dialplan after update to WMS Beta 6.07
WMS Beta 6.07.20240718.2 Date: 19.07.2024
Fixes
[WMS-20467] - wms: fixed an issue in which the SIP Trunk password field didn’t support some special characters (e.g. “:” and “?”)
[WMS-20681] - wms: fixed an issue in which the column Link state on the WMS -> System -> Network tab on Hardware / Virtual PBX displayed the green circle even if the cable was disconnected, after upgrade to WMS 6
[WMS-20749] - wms: fixed an occasional issue of RTPengine crash leading to loss of audio during a call after update to WMS 6.06
WMS Beta 6.07.20240717.1 Date: 18.07.2024
Fixes
[WMS-20506] - wms: fixed an issue in which ACL permission Cannot access menu: Top control: Reboot / Power Off didn’t work correctly, with Power Off button still enabled despite the permissions set
[WMS-20525] - col: fixed an issue in which some messages in one-on-one chats disappeared in some rare cases when user had a big number of new messages (more than 50) in Collaboration
[WMS-20644] - wms: fixed an issue in which it wasn’t possible to view the complete content of the Condition field in Dialplan in case of a long string
[WMS-20665] - sys: fixed a rare issue in which DHCP Server failed to restart due to configuration error and dnsmasq service failure
New Firmware
New Firmware WP480GR3 v. 63.145.10.45
[WP-312] - dev: added “reachable by phone” user status (blue circle) to be displayed on WP480GR3 phone
WMS Beta 6.07.20240712.1 Date: 12.07.2024
Improvement
[WMS-19664] - sys: improved PBX-data-engine service logic to avoid a rare issue when events were not sent to Cloud Analytics until the service was restarted by watchdog
Fixes
[WMS-20567] - sys: fixed an issue with SIP Proxy restart caused by the failure to retrieve notification tokens
[WMS-20552] - sys: fixed an issue of PBX-data-engine high CPU usage in case token wasn’t updated
WMS Beta 6.07.20240710.3 Date: 11.07.2024
Improvement
[WMS-17361] - sys: added possibility to disable attachments for Fax email notifications and disable Voicemail email notifications
How-to:
- Go to WMS -> Dialplan -> General Settings
- Disable the following options for voicemails and faxes correspondingly:
- Send mail notification about new voicemails
- Attach fax files to email notifications
- By default, Fax and Voicemails are attached to email notifications.
[WMS-20368] - col: added possibility to change user status by clicking on the status icon in the redesigned Collaboration header
WMS Beta 6.07.20240704.1 Date: 4.07.2024
Improvements
[WMS-20234] - x-hop: improved the logic so that Talk time in x-hoppers: Agent Stats report displays the actual time agent was talking in the conference
[WMS-20330] - cds: made some UI/UX improvements to the WMS -> PBX -> Call and chat history -> CDS tab to provide better user experience and more precise data:
- Updated design
- Added information about average daily data use
- Added oldest file date and size to the table with file types
- Added notification when applying new rotation settings, which informs that files older than the selected rotation period (e.g. 12 months) will be deleted
Fix
[WMS-20198] - wms: fixed an issue in which user avatars switched to default ones after importing users from Google
WMS Beta 6.07.20240702.3 Date: 3.07.2024
Improvements
[WMS-20026] - col: made some design improvements on the Chats and Colleagues tabs in Collaboration, which include:
- Updated icons
- Updated avatars design
- Added more space between name and avatar
- Updated fonts and spacing in chats and font size of time and date
- Updated service message
- Added dividers between conversations
[WMS-20384] - col: added possibility for users to disable/ enable Echo cancellation via the new option in Collaboration Settings -> Web phone -> Echo cancellation
Fixes
[WMS-20532] - wms: fixed an issue in which import from Exchange Server stopped working after upgrade to WMS 6.06
[WMS-20597] - sys: fixed an issue when old devices that support only old TLS were not able to connect to PBX after upgrade to WMS 6.07
WMS Beta 6.07.20240624.1 Date: 1.07.2024
Additional Wildix package: wildix-cw 6.07.20240627.1
Fixes
[WMS-20423] - sys: fixed an issue with no media after attended transfer for W2PRI gateways and Vision and SuperVision phones, after upgrade to WMS 6.06
[WMS-20586] - sys: made some security improvements
WMS Beta 6.07.20240624.1 Date: 26.06.2024
New Feature
[WMS-19624] - x-hop: updated the logic to play a message with information about battery level of x-hoppers headsets
- The feature is used by default during voice authorization. If you want to customize the default message “Battery level is”, add the following variable to WMS -> Dialplan -> General settings -> Set dialplan variables:
- XHOPPERS_BATTERY_PROMPT=Battery level is %s. Make sure the headset is charged.
Where "%s" stands for battery level and can be used to pronounce the battery level information in the needed place.
- XHOPPERS_BATTERY_PROMPT=Battery level is %s. Make sure the headset is charged.
- To disable battery level announcement, add the following variable to WMS -> Dialplan -> General settings -> Set dialplan variables:
- XHOPPERS_ANNOUNCE_BATTERY_LEVEL=no
- If you don’t use voice authorization, but want to play the announcement, you can configure it via Dialplan:
- Add Set application -> battery_level -> ${CURL(http://127.0.0.1:5060/v1/wair_battery_level/?ua=${BASE64_ENCODE(${SIP_HEADER(User-Agent)})})}
- Add Custom application -> ExecIf($["${battery_level}"=""]?Set(battery_level=unavailable))
- Add Play sound application -> Battery level is ${battery_level}
Improvements
[WMS-15804] - sys: improved 2-way SMS logic in Collaboration by implementing contact name lookup and added possibility to initiate SMS conversation from Phonebook
[WMS-17616] - wms: added possibility to display user status in call groups as Unavailable in x-caracal when user status changes to offline
The option is disabled by default. To enable:
- Add the following parameters to the /etc/callweaver/sip-general-custom.conf file: change_cg_agent_status_on_unregistration=yes
- Run the command: callweaver -rx "sip reload"
Note: The parameter should not be used only in environments where users have a mobile application as an only device to receive group calls.
[WMS-19893] - sys: added possibility to allow DTMF selection when using Speech-to-text or IVR via ASR with Directory applications in Dialplan
How-to:
- Under Speech-to-text / IVR via ASR with Directory application in Dialplan, enable the checkbox Allow DTMF selection
[WMS-20007] - wms: made improvements to the API endpoint used to search CDS call recordings by adding possibility to search by time and date and download multiple results at a time
- Extended API endpoint GET /api/v1/PBX/recordings/ with the parameters from=<timestamp> and to=<timestamp>
- Added new API endpoints:
- POST /api/v1/PBX/recordings/download/ - for downloading recordings
- GET /api/v1/PBX/recordings/download/<id> - for getting the download status
API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/
[WMS-20313] - wms: made some performance improvements to Diagnostics Hub
Fixes
[WMS-18739] - wms: fixed an issue in which admin type user was unable to update device settings if admin ACL "cannot access menu Settings:PBX" was enabled
[WMS-19444] - wms: fixed an issue of incorrect display of Country Code data (Canada instead of USA) on Trunk page in WMS
[WMS-19676] - sys: fixed an issue in which after performing semi-attended transfer, a missed call was displayed on the screen of WP phones r4/5
[WMS-20074] - web: fixed an issue in Collaboration native app v 2.6.6 where a counter of missed chats was not displayed when the app was minimized on macOS and Windows
[WMS-20193] - wms: fixed an issue in which it wasn’t possible to delete user voicemails via WMS
[WMS-20311] - dev: fixed an issue in which contacts sync from Microsoft 365 stopped working in case there was a contact with no username after upgrade to WMS 6
[WMS-20331] - wms: fixed an issue in which the status of BRI/ PRI trunk ports was displayed incorrectly after upgrade to WMS 6
[WMS-20345] - col: fixed an issue in which after moving Help, License, and About from the More section to the bottom of the User profile in Collaboration, user license information and WMS version were not displayed
[WMS-20386] - dev: fixed an issue in which intercom calls didn’t work on WP 5 phones when Collaboration was opened
[WMS-20428] - wms: fixed an issue in which PBX didn’t send data to Cloud Analytics (CDR-View 2.0) after upgrade to WMS 6.06, until the next PBX reboot
New Firmwares
New firmwares: ForcePro 5 v. 2.12.16.52, Start 5 v. 2.12.5.29, WelcomeConsole 5 v. 2.12.16.42, WorkForce v. 2.12.16.47, W-AIR firmware v. 730b200
[WPR5-47] - dev: improved the logic so that the entire caller number / name are shown on WP 5 phones display
[WMS-20483] - dev: new W-AIR firmware v 730b200, which includes the following fixes and improvements:
- Added notification in case an unsupported old repeater is connected to a base station with firmware v. 730 or higher
- Added support for Text messaging feature on W-AIR handsets; Messaging and Alarm list icons were added on W-AIR handsets
Note: The feature is required for Nurse Call Systems Integration with Wildix (documentation will be available later) - Fixed an issue with W-AIR Basic / Basic2 handsets, in which after a call to a call group was picked up by another user, the handset froze with an incoming call on the display without ringing
- Fixed an issue in which after resetting the password, admin user could not log in to the base station web interface, unless the base station was rebooted, after upgrade to firmware v. 720b100
- Fixed an occasional issue in which W-AIR handsets and headsets kept switching from one Base to another
WMS Beta 6.07.20240529.1 Date: 17.06.2024
Additional Wildix packages: wildix-dialplan_6.07.20240617.1 wildix-lua-base_6.07.20240617.1 wildix-provision_6.07.20240617.1
Fix
New firmware WorkForce v. 65.145.6.55
[WP-307] - dev: fixed an issue of volume decrease on WorkForce, which occurred if during an active call user received a second incoming call
WMS Beta 6.07.20240529.1 Date: 31.05.2024
Improvement
[WMS-18256] - dev: fixed an issue with W-PA 2 Public Announcer in which the input IN/ IN2 didn’t work
Fixes
[WMS-20218] - col: fixed an issue in which chat icon in Collaboration was displayed even though the parameter to hide it was set in /rw2/etc/env.custom.ini, after upgrade to WMS 6.06
[WMS-20219] - col: fixed an issue in which right click didn’t work on the Voicemail dialog of missed calls Call group notifications Manager
[WMS-20256] - col: fixed an issue in which icons in Collaboration header were not displayed after the latest Google Chrome update
WMS Beta 6.07.20240528.1 Date: 28.05.2024
New Features
[WMS-19740] - col: added possibility to search colleagues by Department in Collaboration
How-to:
- Enter the necessary Department name in the Search field
- See the list of colleagues belonging to the Department displayed in the results list
Note:
- Currently, the option is available on web.
- The search can be performed only by colleagues.
[WMS-19790] - x-hop: added possibility to make announcement in x-hoppers broadcast to users of specific departments only
For instructions, check documentation: x-hoppers Admin Guide (see the section “Make Announcement to Users of Specific Departments”)
[WMS-20072] - x-hop: added possibility to enable user verification by voice for users of specific departments only
How-to:
- Modify the following line in /etc/systemd/system/pbx-data-engine.service.d/override.conf file by adding “department” value after --xhop_voice_login:
ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr --xhop_voice_login department
When the value “department” is set, the list of departments from the environment variable XHOP_VOICE_AUTH_DEPS_LIST (see step 2) is used for verification by voice. - Add the following line to /etc/systemd/system/pbx-data-engine.service.d/override.conf file, indicating the list of departments, where verification by voice should be used:
Example:
Environment='XHOP_VOICE_AUTH_DEPS_LIST=Sales,Support'
Where “Sales, Support” are the required departments.
Also, in this release, the parameter UNHOLD_TIMEOUT, used to modify the timeout of broadcast mute, was renamed into XHOP_UNHOLD_TIMEOUT.
Improvements
[WMS-19294] - wms: added a pop-up notification informing about restart of the service when saving changes on the Callback URLs page in WMS -> Integrations
[WMS-19536] - dev: added localization of W-AIR headset prompts in French, Spanish, Italian and German languages
[WMS-19641] - x-hop: improved the logic of user verification by voice for better detection quality:
- After pronouncing the first and last name, user is now also asked to say a phrase “My voice is my password“ to complete voice recognition
- In case a user cannot be verified by voice after 3 attempts, the headset gets automatically assigned to an available dummy (virtual) user configured in the system. To set a list of users for assigning a headset in case of voice authorization failure:
- Create the file with the following name:
/rw2/etc/pbx/x-hoppers_dummy_users.json - In this file, add the list of dummy user extensions, for example:
[703, 706, 702]
- Create the file with the following name:
[WMS-19773] - wms: added a new ACL rule that allows/ forbids access to the Diagnostics Hub feature in WMS
New ACL rule in the list of ACL admin permissions: can / cannot access menu: Diagnostics Hub
Diagnostics Hub is available for root admin by default.
[WMS-19781] - x-hop: improved the logic of x-hoppers user verification by voice for better user experience when assigning a headset
According to the new logic, when assigning a headset, user immediately joins the conference, without entering the IVR menu and ChatGPT questions. For the new logic to be applied, the Dialplan should be configured to have two entries:
- *Wairhotline*, which is dialled by the headset after assigning a headset to a user. It should be configured to immediately bring user into the conference.
- *wair*, which is dialled by headset after ending a call or double-pressing the AUX Function button. The IVR menu with ChatGPT prompts should be included in this dialplan entry.
For more details, check out documentation: x-hoppers Admin Guide
Also, the timeout between ending a call / double-pressing the AUX Function button and accessing the menu was changed from 10 seconds to 1 second.
[WMS-19811] - sys: improved the logic to avoid an issue on Hardware and Virtual PBXs, in which HTTP Proxy could not get firmwares from CDN to upgrade the following Wildix devices:
- DaySaver
- W01GSM
- FXO r3/4
- FXS r3/4
- WP r2 /r3/ r4 phones
- W-PA
Current limitation: The following devices are not included: WP r5 phones and W-AIR devices. Their support should be added in further releases.
[WMS-20029] - wms: updated the logic so that “Delete recording after” setting in WMS (PBX -> Call and chat history -> Settings) is not displayed if Company Data Storage is activated
[WMS-20112] - x-hop: added possibility to customize prompts pronounced during user verification by voice to x-hoppers headsets
How-to:
- To set custom prompts, add the following variable(s) to WMS -> Dialplan -> General Settings -> “Set dialplan variables” field:
- XHOPPERS_VOICEFOOTPRINT_PROMPT=your custom prompt
Customize the voice footprint message (set your custom prompt instead of “After the beep please say with x-hoppers: my voice is my password“). - XHOPPERS_LOGIN_PROMPT=custom login message
Set a custom prompt instead of “Please say your first and last name to use the device“. - XHOPPERS_CONFIRMATION_PROMPT=no
By default, the value is yes. When disabled, the variable allows to skip the playback message “Please hold to use the device, or say cancel to search again“. - XHOPPERS_FINISH_PROMPT=your custom prompt
Set a custom x-hoppers message, pronounced at the end of voice verification, when a user needs to wait till the headset joins the conference (the default prompt is “Thank you”).
- XHOPPERS_VOICEFOOTPRINT_PROMPT=your custom prompt
- Click Save
Also, it is now possible to login not only by pronouncing the first and last name, but also by pronouncing the extension number.
[WMS-20195] - col: made improvements to Collaboration header for better user experience:
- Removed the Wizywebinar button in case it is not available to a user.
- Returned the Settings button to the header for cases when Wizywebinar is not available, so a user can access Settings both via the top panel and via the User profile. Otherwise, if Wizywebinar button is available, Settings are accessible via User profile only.
- Moved the following links from the More section to the bottom of the User profile: Help, License, About.
- Added a separate button Set a status in User profile, which includes advanced status settings.
Fixes
[WMS-19514] - col: added a new option in Collaboration Settings -> Web Phone tab which allows to avoid a rare issue when there was no audio during the first call after PC restart
How-to:
- Go to Settings -> Web Phone tab
- Enable the option “Relay candidates only”
When enabled, the option switches the user to WebRTC relay (TCP) candidates configuration. By default, the feature is disabled.
To enable the option for all PBX users, add the following parameter to /rw2/etc/env.custom.ini file:
COLLABORATION_WEBRTC_RELAYCANDIDATESONLY=true
[WMS-19618] - dev: new W-AIR firmware v. 530b1300 for Multicell W-AIR Bases (W-AIR Base Sync Plus and W-AIR Base) in a mixed network, which includes fixes of the following issues:
- It wasn’t possible to make calls in some cases due to insufficient resources error
- Base stations lost connection and had to be rebooted
[WMS-19772] - wms: fixed an issue in which changing Call Group strategy (from Call all 32 to another strategy or vice versa) didn’t affect dynamic users, which could lead to incorrect call distribution, e.g. when call with longest wait time was delivered later than a call with shorter wait time
[WMS-19851] - col: fixed UI issue in which after release of the new Collaboration design it wasn’t possible to click on the scrollbar with custom statuses and the dropdown menu closed
[WMS-19925] - web: fixed an issue in which it wasn’t possible to transfer a remote call to a Call group via drag and drop on the Favorites tab in x-bees
[WMS-20021] - sys: fixed an issue in which calls were not delivered according to the longest wait time in case users were dynamic members of multiple Call groups
[WMS-20065] - dev: fixed an issue with data logging in which RTPengige produced “allocate memory error” in kernel mode
[WMS-20102] - wms: fixed an issue in which it wasn't possible to set up Dialplan report in Diagnostics Hub
[WMS-20111] - sys: fixed an issue in which a paging call was immediately dropped if it was dialed from a WP 5 phone
[WMS-20118] - col: improved the logic so that Departments list in Collaboration is sorted alphabetically
[WMS-20122] - col: fixed an issue in which after Collaboration redesign it wasn’t possible to hide call dialog window by clicking on the handset icon during a call
[WMS-20128] - col: fixed UI issue with overlapping elements on Fn Keys tab in Collaboration
[WMS-20133] - wms: fixed an issue in which creating reports in Diagnostics Hub resulted in empty archives
[WMS-20207] - sys: fixed an occasional issue in which Speech-to-Text feature didn’t work correctly in case of a large system with a big amount of concurrent calls
[WMS-20249] - x-hop: fixed an issue with calls from headset to headset via Dial by name application, in which after 60 seconds the caller was returned to the broadcast automatically
WMS Beta 6.06.20240503.2 Date: 05.05.2024
Additional wildix package: sipproxy_5.5.3-6.07.20240507.1
Fixes
[WMS-20094] - wms: fixed an issue in which there was no audio in case of direct RTP between WP R2 phones after upgrade to WMS 6.06
WMS Beta 6.06.20240503.2 Date: 03.05.2024
Fixes
[WMS-19927] - sys: fixed an issue with SIP Proxy which could lead to impossibility of making a call
[WMS-19933] - col: fixed an issue in which after Collaboration redesign it wasn’t possible on the Voicemail tab to call a user, who left a voicemail
[WMS-19976] - wms: fixed an issue in which Diagnostics Hub stopped working with an error “allowed only one instance”
WMS Beta 6.06.20240425.1 Date: 26.04.2024
Additional Wildix package: wildix-cw_6.06.20240426.1
Fix
[WMS-20020] - sys: fixed missed call recording icon in call history and CDR-View
WMS Beta 6.06.20240425.1 Date: 25.04.2024
Fix
[WMS-19985] - wms: removed some incorrect options in user's language selector in WMS
WMS Beta 6.06.20240423.1 Date: 24.04.2024
New Features
[WMS-18870] - ca: added the Cost column to CDR-View 2.0 report, which displays cost for external calls
[WMS-19253] - wms: added statistics of CDS space usage in WMS
How-to:
Go to WMS -> PBX -> Call and chat history -> CDS tab
The tab displays the total number of space used and a bar graph visualises the space distribution between backups, recordings, voicemail and free space.
Note: The statistics is available for root admin only.
[WMS-19271] - col: added support of the Arabic language in Collaboration Note: The mobile app remains in English.
WMS Beta 6.06.20240419.2 Date: 23.04.2024
Improvements
[WMS-19357] - sys: changed the service used for sending push notifications from push.wildix.com to notifications.wildix.com
[WMS-19669] - wms: added Autotrace feature to WMS, which simplifies the process of log/ data collection
How-to:
- To access the functionality, go to WMS -> press Autotrace on the left side menu.
- Autotrace opens in a separate browser tab, where you can find the following sections:
- Dashboard: overview of the PBX, including public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users
- Utilities: provides access to different tools which help to maintain and support your PBX (Authorization Data, Voicemail Audit, Callweaver Errors, Active Device, Push Subscription, Call Group Membership, Email test, DID Generator, etc.)
- Autotrace: allows to set up specific logging on a system and enable additional tools (e.g. Authorization logging, Presence logging, MTR, Ping utility, etc.)
- Autotraces Files: stores all autotrace files
- Reports: stores all user reports created within Autotrace
- Support Bible: includes the list of commands for Linux, Callweaver, Dialplan and Manuals section with links to the most popular Wildix Guides.
See documentation for more information:Autotrace 3.0: Features & Utilities
Fix
[WMS-19621] - sys: fixed an issue in which PBX sent the same email multiple times in some cases
WMS Beta 6.06.20240412.1 Date: 15.04.2024
Improvement
[WMS-19108] - col: performed redesign of Collaboration header, which includes the following changes:
- Updated the icons design
- Moved the button for choosing a device to the left of the Search field
- Moved settings under User profile
Documentation will be updated soon.
Fixes
[WMS-19008] - wda: fixed an issue in which tags were not displayed correctly in Cloud Analytics (CDR-View 2.0) in some cases
WMS Beta 6.06.20240405.2 Date: 9.04.2024
Fixes
[WMS-19359] - wms: fixed an issue in which tags were missing in Collaboration in case of a call back call
[WMS-19472] - col: fixed an issue in which user couldn’t leave a call group if they previously dynamically joined it via Contact Center Function key on a WP phone
[WMS-19695] - wms: fixed an issue of Internal server error when using some API endpoints
WMS Beta 6.06.20240328.1 Date: 4.04.2024
Additional Wildix package: sipproxy_5.5.3-6.06.20240329.1
Fix
[WMS-19625] - wms: fixed an issue in which W-AIR device didn’t ring in case of using two devices, Collaboration and W-AIR device, and if only G729 codec was used for the incoming call
WMS Beta 6.06.20240328.1 Date: 29.03.2024
Improvement
[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data
Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time. Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.
Fixes
[WMS-19311] - wms: fixed an error which sometimes occurred when trying to set time zone in WMS
WMS Beta 6.06.20240326.3 Date: 26.03.2024
Improvement
[WMS-19513] - col: added possibility to use attendant console inside Collaboration, without opening a separate browser tab
How-to:
Go to Collaboration Settings -> Personal -> Web CRM -> enter the attendant console URL and save the settings.
The attendant console URL:https://pbx-domain/collaboration/attendant_console.html,where “pbx-domain” should be replaced with your PBX domain.
Once added to Web CRM, the attendant console gets available on the Web CRM tab in Collaboration.
Note:
- As long as the attendant console is opened by re-using the Web-CRM flow, it is not possible to use both Web CRM for its original purpose, and the attendant console at the same time.
- The option “Open attendant console” is not removed from “Other” menu in Collaboration if attendant console is added to Web CRM.
Fixes
[WMS-18259] - col: fixed an issue in which custom avatar set for a phonebook contact was not displayed in Collaboration
[WMS-19443] - wms: fixed an issue in which Zoho features (e.g. Click to dial and Call control) didn’t work for some users
[WMS-19484] - sys: fixed an issue in which contact sync from Office 365 stopped working due to token expiration and relogin to Office 365 account was required
Note: In case Office 365 sync stopped working and relogin wasn’t performed before the WMS update, you need to relogin to Office 365 account after the upgrade.
WMS Beta 6.06.20240325.1 Date: 25.03.2024
...
Improvement
[WMS-18253] - x-hop: added possibility to edit x-hoppers theft alerts (remove camera ID, IP address and group ID, as well as add a message header) which are sent in case of x-hoppers integration with Veesion, when suspicious behaviour is detected in a store
How-to:
Add following parameters to the /rw2/etc/pbx/x-hoppers.json file:
a) To remove camera IP, camera ID and group ID:
- "remove_camera_ip": true,
- "remove_camera_id": true,
- "remove_group_id": true,
By default, the values are false and camera IP, ID and group ID are displayed in the theft alert.
b) To add message header:
- "xbees_message_header": "header text"
Documentation will be updated soon: x-hoppers integration with Veesion
Fixes
[WMS-19326] - ca: fixed an issue in which tags set via Collaboration during a call were not displayed in CDR-View 2.0
[WMS-19486] - sys: fixed an issue in which user status on BLF Colleague key on WP phone was displayed as green (Available) instead of blue (Reachable by phone) for users not connected to Collaboration but having an active device
WMS Beta 6.06.20240319.1 Date: 19.03.2024
Improvement
[WP-296] - dev: added possibility to enable SNMP monitoring on WelcomeConsole, WorkForce and WP480R3 via a custom provisioning parameter
How-to:
- Add the following parameter to the [wildixp2] section of /rw2/etc/provision.conf file: SNMP={"enabled":"yes"}
For additional information, consult the documentation: Provisioning Custom Settings.
New Firmwares: WelcomeConsole v. 68.145.2.79, WorkForce v. 65.145.6.53, WP480GR3 v. 63.145.10.44
Fixes
[WP-295] - dev: fixed an issue with volume settings not being saved for subsequent calls on WorkForce with connected MonoLED/DuoLED BT Headset
[WMS-19430] - wms: fixed an issue where an incorrect notification indicating the availability of firmware updates was displayed for Hybrid W-AIR Networks
WMS Beta 6.06.20240315.1 Date: 18.03.2024
Improvement
[WMS-19361] - x-hop: added possibility for x-hoppers user to mute the broadcast
How-to:
- Double-press the Call button.
By default, audio from the broadcast gets muted for 60 seconds. To unmute the broadcast before the 60-second timeout, double-press the Call button again.
- To customize the timeout:
- Create a file /etc/systemd/system/pbx-data-engine.service.d/override.conf:
# vi /etc/systemd/system/pbx-data-engine.service.d/override.conf - And add the following line:
Environment='UNHOLD_TIMEOUT=120'
Where 120 is the preferred timeout. If you want to disable the timeout, set the value to 0:
Environment='UNHOLD_TIMEOUT=0' - Reload systemd and restart the service to apply the changes:
# systemctl daemon-reload
# systemctl restart pbx-data-engine
Fixes
[WMS-17104] - col: fixed an issue in which there was no audio during the first call after PC restart in some rare cases
[WMS-18926] - sys: fixed an issue of PBX Engine crash in some cases
[WMS-19076] - int: fixed an issue, in which after ending a call in Zoho integration, “Dialed number is busy” notification was displayed
[WMS-19131] - sys: fixed a rare issue where the mechanism designed to prevent infinite call forwarding loops was not functioning correctly
[WMS-19222] - col: fixed an issue in which unread message counter appeared and shortly disappeared when the Chat tab in Collaboration was not active and user received a new message after upgrade to WMS Beta 6.06
[WMS-19415] - sys: fixed an issue in which opening a new voicemail or missed call notification removed another entry in the voicemail list in some cases when voicemail box contained a big number of messages
[WMS-19507] - wms: fixed an issue in which incorrect icons (headset instead of a handset) were displayed for W-AIR devices in WMS -> Users page
WMS Beta 6.06.20240306.3 Date: 06.03.2024
Fixes
[WMS-19038] - sys: fixed an issue in which user status was displayed as unavailable in x-caracal, which didn’t correspond to their actual status in Collaboration
[WMS-19084] - x-ca: fixed an issue in which x-caracal report displayed agents that didn’t belong to the selected queue when “All” agents filter was applied
[WMS-19310] - col: fixed an issue in which user cannot answer a call from Collaboration if multiple devices are used and call timeout is greater than 60s
[WMS-19461] - col: fixed an issue in which after logout from Collaboration user status didn’t change to Away in some cases if Web Push was enabled
[WMS-19483] - wms: improved the logic of Company Data Storage to avoid an issue of potential data loss which could occur in some rare cases during initial feature activation
WMS Beta 6.06.20240229 Date: 01.03.2024
Fixes
[WMS-18861] - сol: fixed an issue in which there was no video in an outgoing call from Collaboration to 2N Intercom doorphone, with 2N Intercom firmware 2.30.2.39.7 or higher
[WMS-19186] - sys: fixed an issue in which the first member in dynamic Call group could not see missed calls in History if Call Group notifications manager was not configured
[WMS-19189] - sys: fixed a rare issue in which there was no audio during a call
[WMS-19250] - sys: fixed an issue in which Away user status, which was manually set during wrap up time, returned to Available after wrap up time expired
[WMS-19424] - col: fixed an issue in which it wasn’t possible to answer an incoming call in Collaboration in case of G729 codec and starting from Google Chrome version 122
WMS Beta 6.06.20240227.1 Date: 28.02.2024
New Feature
[WMS-18869] - wms: added the display of battery level of W-AIR handsets and headsets, as well as W-AIR devices firmware version on the WMS -> Devices -> W-AIR Devices page
- In case a headset is charging, the relevant icon is displayed next to the battery level indication.
- Also, added the possibility to sort data in the table.
Improvement
[WMS-18729] - wms: updated user import from Office365 by adding possibility to enable user match via both extension and email
How-to:
- When importing from Microsoft 365, in WMS -> Users -> Import -> Backend: Office365, at the bottom of the Import screen enable the checkbox “Merge users by matching Email and Extension“.
- When enabled, user import is performed based on the match of extension and email rather than ID only.
Fixes
[WMS-18081] - wms: fixed an issue in which it wasn’t possible to copy data from the Devices table in WMS if the PBX was accessed via http Also, added possibility to view device password by clicking on the eye icon in the Password column.
[WMS-19221] - dev: fixed an issue in which CFN label wasn’t displayed on WorkForce display in case of configuring external calls forwarding via the WorkForce menu
[WMS-19245] - dev: fixed an issue in which an icon for a recorded call file was missing in CDR-View, in case Record call application with option “b” was set in Dialplan and Predictive Dialer was used
[WMS-19246] - col: fixed an issue in which Web device was unavailable in Collaboration in some cases
[WMS-19252] - dev: new W-AIR firmware v 0730b0001 which includes the following fixes and improvements:
- Added possibility to hang up a call in retail mode (x-hoppers), by double-clicking on the AUX button.
- Improved the logic so that parameters for retail mode (x-hoppers) are set on headsets automatically, once connected to the base station with the relevant configuration.
- Fixed an issue when it wasn’t possible to select Phonebook in Central directory on W-AIR Office handset.
- Fixed an issue in which duration timers of first and second calls appeared.
- Fixed an issue in which W-AIR Basic2 handset displayed duration timer for the first and second call legs after call continuity was requested, instead of displaying the timer for the second call only.
- Resolved an issue in which the Central Directory was moved to Contacts instead of being displayed as a separate icon on the idle screen or in the handset menu.
- Fixed an issue in which after upgrade to firmware v. 670b1 there were multiple SyncMgrRelayPacket messages in logs which could affect base stations performance.
Important:
- The default password for accessing W-AIR web admin panel changed from “admin” to “Wildixwair”, starting from v 0730b0100 firmware and higher.
- Old repeaters are not supported. For old repeaters to work, you need to add the following parameter to the /rw2/etc/provision.conf file: SupportObsoleteRepeater = yes
- The default value is “no”. When the parameter is enabled, the base stations automatically switch to the previous firmware on which the old repeaters are supported.
To see the difference between old and new repeaters, check out this document:How to Identify Obsolete Wildix Repeaters
[WMS-19298] - wms: fixed an issue in which contact blacklisting didn’t work properly if there was CLASSOUND license on the PBX
[WMS-19313] - col: fixed an issue in which messages in a group chat were not visible after refreshing the page
WMS Beta 6.06.20240219.1 Date: 21.02.2024
Wildix package: wildix-data-engine 6.06.20240221.1
Fix
[WMS-19370] - sys: fixed an issue with the Transcription feature for US region
WMS Beta 6.06.20240219.1 Date: 20.02.2024
Improvement
[WMS-19148] - col: added the ability to view user presence status while performing search in Collaboration
WMS Beta 6.06.20240213.1 Date: 14.02.2024
Wildix packages: wildix-provision_6.06.20240214.1 wildix-lua-base_6.06.20240214.1 wildix-dialplan_6.06.20240214.
Fix
[WMS-19293] - wms: reverted changes in the ticketWMS-18943, to avoid an issue in which it was impossible to make outgoing calls/ receive inbound calls after upgrade, if there was CLASSOUND license
WMS Beta 6.06.20240213.1 Date: 13.02.2024
Improvements
[WMS-18886] - col: made improvements to the Two-way SMS feature:
- Extended the list of countries that support Two-way SMS via CLASSOUND with Belgium, Italy, Sweden, Poland, Netherlands, Denmark, France, Austria
- Removed the option of attaching files in 2-way SMS chats in Collaboration
[WMS-19247] - wms: updated the behaviour of Wizywebinar button in Collaboration so that Wizywebinar opens in a new window, to avoid an issue when Wizywebinar required authorization after trying to open it
WMS Beta 6.06.20240209.1 Date: 12.02.2024
New Feature
[WMS-18579] - x-hop: added possibility to enhance the feature of user authorisation via speech-to-text by enabling verification of users by voice
- When the option is enabled, during user authorisation the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation. This eliminates the risk of a user logging in under a different name
- Requirement: Make sure assigning x-hoppers headsets to users via speech-to-text is enabled. For this, add following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file: --xhop_voice_login true
For instructions on how to enable the feature, see the following documentation: x-hoppers Admin Guide (find the section “Enable user verification by voice”)
Improvements
[WMS-18304] - col: fixed an issue of incorrect display of unread messages after relogin to Collaboration
[WMS-19020] - wms: updated the default DND settings of a newly added user, so that “Reject all calls” option is disabled and “Call Forward All” to Voicemail is enabled
[WMS-19053] - sys: made improvements to the API endpoint api/v1/Dialplan/CallGroups/<id>/stat, so that it displays real time statistics (disabled 10 second cache)
Fixes
[WMS-18008] - android: fixed a rare issue in which a call that was hung up in Collaboration mobile app on Android, was still running on the PBX side
[WMS-18433] - sys: fixed an issue in which it was impossible to send SMS from Client PBX in WMS Network
[WMS-18686] - dev: fixed an occasional issue with some carriers in which there was no audio after around 15 min of an active call
[WMS-18882] - wms: fixed an issue in which it was impossible to call using Dialplan app “Trunk group” if the trunk name contained a space
[WMS-18913] - wms: fixed an issue in which it was impossible to create a sound record file in WMS -> Sounds -> Record, if the file name contained an underscore
[WMS-18919] - col: fixed an issue in which Post-It note sent to another user was displayed on the sender side if the sender had a second Collaboration tab (in Call control only mode) opened
[WMS-18922] - dev: added possibility to configure FXS to recognize pulse dialing to avoid an issue when phones using pulse dialing only could not make calls
How-to:
Add the following parameter to the /rw2/etc/provision.conf file, indicating the MAC address of the necessary FXS devices and minimum and maximum flash hook time:
Example: UseFlashHookTime={"9C750430060a": {"min": 150,"max": 400},"9C71153200DC": {"min": 300,"max": 500}}
- You can set as many devices as you need.
- The minimum time is 60.
- The maximum time is 1500.
- Minimum time cannot be bigger than the maximum time.
[WMS-18943] - wms: fixed an issue in which contact blacklisting didn’t work properly in some rare cases if there was CLASSOUND license on the PBX
[WMS-18988] - sys: fixed an issue in which SMS delivery confirmation was not sent if multiple DaySaver gateways were configured to send SMS
[WMS-19058] - wms: fixed an issue in which subject of the email message about missed calls was not translated (e.g. email body was in Italian, and the subject was in English)
WMS Beta 6.05.20240209.1 Date: 09.02.2024
Fix
[WMS-19060] - dev: made some improvements for provisioning of WP R5 phones
WMS Beta 6.05.20240206.1 Date: 06.02.2024
Additional package: wildix-dialplan_6.05.20240207.1 wildix-lua-base_6.05.20240207.1 wildix-provision_6.05.20240207.1
[WMS-19228] - sys: fixed an issue in which it was impossible to provision some WP phones due to MAC addresses not in range
WMS Beta 6.05.20240206.1 Date: 06.02.2024
Fix
[WMS-18578] - col: fixed an issue in which agent became unavailable after hanging up a call with Sennheiser IMPACT 5000 series headset
WMS Beta 6.05.20240202.1 Date: 2.02.2024
Improvement
[WMS-18994] - sys: improved the logic of clearing voicemail box of a hotel room upon check in/ out, to ensure custom statuses are also removed after checkout
Fix
[WMS-18990] - sys: fixed a rare issue in which there was no audio during a call after upgrade to WMS Beta 6.05.20240108
WMS Beta 6.05.20240129.1 Date: 29.01.2024
Fix
[WMS-19091] - sys: fixed an issue of high load on PBX with a big amount of call recordings after upgrade
WMS Beta 6.05.20240119.1 Date: 19.01.2024
New Feature
[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name
- The feature is disabled by default. To enable, add the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file: --xhop_voice_login true
- When enabled, each time the headset is placed into the charger, it gets unassigned. When a user lifts the headset from the charger:
- The user is asked to say their name
- The user should pronounce the name and surname
- The system looks for the user and assigns the headset to the user
Important: For the feature to start working on the headsets, follow one of the following procedures:
- After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again
- Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first
Improvement
[WMS-18814] - dev: increased the number of DECT handsets that can be connected to a single W-AIR Network to 500 handsets
Fix
[WMS-18609] - wms: fixed an issue in which Trunk function key in Collaboration and WMS incorrectly displayed ports of gateways with more than one trunk
Note: Also, updated names of the ports displayed in Trunk function key, so that they correspond to the names used on Trunks page in WMS
WMS Beta 6.05.20240117.1 Date: 17.01.2024
Improvement
[WMS-18373] - col: added notification about CDR-View going end of life on December 31 2024 and prompting to use the new version, CDR-View 2.0, which is displayed when opening CDR-View or refreshing the page
[WMS-18545] - wms: added possibility to use SFTP for scheduled backups
How-to:
- Go to WMS -> Tool and utilities -> Backup system -> Scheduled backups tab
- In the Protocol field, choose SFTP
- Complete the necessary fields and click Save
Note: Support for backups to FTP will be removed by January 01, 2025. Customers using FTP need to reconfigure the settings using SFTP by the mentioned date.
Fix
[WMS-18883] - sys: fixed an issue in which some unread voicemails were lost in case missed call notification was present in the same voicemail box
New Firmware
WelcomeConsole v. 68.145.2.78, WorkForce v. 65.145.6.51, Start v. 150.145.2.22
[WP-288] - dev: improved security on Workforce, WelcomeConsole, and Start phones by disabling TLS 1.0 and TLS 1.1 TLS 1.2 is enabled by default
...
[WP-291] - dev: added the display of extension and user name in SNMP responses on WorkForce, WelcomeConsole and WP480GR3 phones, in case of enabled SNMP on the devices
Fix
[WMS-18777] - wms: fixed an issue in which the header indicated in WMS-> System -> FAX/SMS server -> Standard SMS header was not added to SMS text message if mail2sms was used, after upgrade to WMS 6
WMS Beta 6.05.20240104.1 Date: 05.01.2024
Fixes
[WMS-17874] - sys: fixed an issue when user presence status could not be changed due to a duplicate entry found for the same user in PBX engine
[WMS-18872] - wizy: fixed an issue when it was impossible to connect to a conference on Wizyconf Station due to the lack of an authorization session on PBX
WMS Beta 6.05.20231229.4 Date: 2.01.2024
New Feature
...
Improvements
[WMS-17660] - sys: made updates to ensure more accurate and complete data in the MOS (the Mean Opinion Score) column in Cloud Analytics (CDR-View2.0)
[WMS-18396] - wms: added possibility to remove user avatar when deleting user data
How-to:
- Go to WMS -> Users
- Choose user or a group of users and click Delete (-)
- Select Remove user avatar and click Delete
Fixes
[WMS-18333] - sys: fixed an issue where the user status didn't change to offline after logging out from Collaboration connected in a remote desktop environment
[WMS-18566] - sys: fixed a rare issue in which a recording was sent to a wrong email in some cases after upgrade to WMS 6.03.20230630.3
[WMS-18597] - sys: fixed an issue when after opening a new voicemail or missed call notification, another entry on the voicemail list was removed in some cases
[WMS-18604] - wms: fixed an issue with attended transfer via call group, in which caller name was not updated after the transfer was completed
[WMS-18722] - col: fixed an issue in which after logging in to Collaboration with a different user and performing a call via Collaboration extension, the extension tried to perform the call from the previous user Limitations:
- Collaboration Chrome extension does not currently work with Collaboration in case of a cross domain iFrame (for example in Microsoft Teams).
- Users have to refresh Collaboration before logging in if Collaboration is used in cross domain iFrame (for example in Microsoft Teams).
- Users of PBXes updated to WMS 6.05 have to log out and log in again to allow Collaboration Chrome extension to work.
WMS Beta 6.05.20231215.1 Date: 15.12.2023
Fix
[WMS-18600] - wms: fixed an issue in which user preferences were ignored by a call transferred from Call group on another PBX in WMS Network (e.g. the call was not sent to the voicemail after the timeout was reached)
[WMS-18498] - col: fixed an issue in which Microsoft 365 Single Sign-On didn’t work if user tried to log into Collaboration inside MS Teams
WMS Beta 6.05.20231212.2 Date: 13.12.2023
Improvement
...
- To export a timetable, go to WMS -> Dialplan -> Timetable / Switch, choose the timetable(s) you want to export and click Export.
- To import a timetable, click Import -> choose the file with the timetable and load it. In case the imported timetable has the same name as the existing one, the existing timetable is overwritten with the imported timetable.
Fixes
[WMS-18531] - wms: fixed an issue when incoming calls from a third party trunk, that were forwarded to CLASSOUND via Dialplan, failed if the trunk didn't normalize the dialled number
[WMS-18549] - col: made updates to ensure smooth work of Collaboration conferences when Google Chrome ends support of third-party cookies
WMS Beta 6.05.20231201.2 Date: 7.12.2023
Fixes
[WMS-18348] - sys: fixed an issue when a call group agent received more than one call at a time even though call waiting was disabled
...
[WMS-18455] - sys: fixed an issue in which it was impossible to delete calls from Collaboration history in case of a PBX with MSSQL as backend
WMS Beta 6.05.20231129.1 Date: 30.11.2023
New Feature
...
For detailed information about Company Data Storage Procedure, please refer to the following documentation: https://wildix.atlassian.net/wiki/x/hQAMEw.
Fix
[WMS-18552] - col: in the view of Google Chrome upcoming plans to end support of third-party cookies, updated the logic to avoid issues with Collaboration authorization inside MS Team
WMS Beta 6.05.20231121.1 Date: 23.11.2023
Fixes
[WMS-18403] - dev: fixed an issue with setting custom secure port on a remote Hardware / Virtual PBX with HTTP protocol used (parameter HTTPForceUse set to “yes”), which could lead to such issues as failure to download firmware on Wildix devices, access history and phonebooks
[WMS-18547] - int: fixed an issue in which Hold button didn’t work in Salesforce integration in case x-bees Web was selected as an active device
WMS Beta 6.05.20231118.1 Date: 20.11.2023
Fix
[WMS-18236] - wms: fixed an issue in which it was not possible to update a user by exporting CSV, editing the CSV file and importing the CSV again with the updated user data, after upgrade to WMS 6
...
When the PBX gets a firmware, local cache is created. If there are multiple devices of the same model, the firmware is downloaded only once.
Fix
[WMS-18492] - x-ca: fixed an issue in which x-caracal interface was not displayed after initial x-caracal activation
WMS Beta 6.05.20231115.1 Date: 15.11.2023
Fix
[WMS-18282] - wms: fixed an issue in which changes of preferences for multiple users who were Call group members led to incorrect presence status in Call groups
...
Note:
- Available for root admin only
- In case of WMS Network, the API endpoint returns recordings across the entire WMS Network, rather than a specific PBX
API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/
[WMS-18237] - wms: made improvements to the WMS -> PBX -> Integrations section by renaming the tab Calendars / x-bees into Cloud integrations
Fixes
[WMS-17127] - sys: fixed an issue of high CPU usage by tproxyd service in some cases
[WMS-18015] - wms: added a new parameter that allows to avoid an issue in which there was no media after answering a call on some latest iOS versions, in case the phone was locked and it was an API call by an external CRM, or a call from Collaboration with Any selected as a device
How-to:
- Add the following parameter to /rw2/etc/env.custom.ini file:ORIGINATE_VIA_ANY_DEVICE_TRANSFER=false
[WMS-18039] - wms: fixed an issue in which Bellcore SFK Caller ID type was not saved correctly in FXO settings in WMS (Caller ID type is available for FXO gateways pre 2020)
[WMS-18327] - dev: fixed an issue in which some old WP phones could not download custom ring tone and caller image in some cases if custom secure port was configured on the Hardware/ Virtual PBX, after upgrade to WMS 6.04.20231020.1
New Firmware
WorkForce firmware v. 65.145.6.48
[WP-289] - dev: fixed a low volume issue on MonoLED/ DuoLED-BT headsets connected to WorkForce, in which volume settings were not saved after upgrade to WMS 6.04.20231012.1
WMS Beta 6.04.20231103.1 Date: 3.11.2023
Fix
[WMS-18210] - wms: fixed an issue in which settings for user import from Zoho were lost after closing the Import window
...
Additional package: wildix-provision 6.04.20231102.1 wildix-lua-base 6.04.20231102.1 wildix-dialplan 6.04.20231102.1 wildix-data-engine 6.04.20231102.1
Fix
[WMS-17995] - col: fixed an issue in which PDF file of the sent fax was missing in call history after upgrade to WMS 6.03.20230828.1
...
Additional package: wildix-cw 6.04.20231030.1
Fix
[WMS-18292] - sys: fixed an issue when calls were not delivered to agents due to PBX engine thinking there was another call (reverted the fix of the ticket [WMS-17499] - sys: second call offered to user in use with call waiting disabled)
WMS Beta 6.04.20231020.1 Date: 20.10.2023
Fixes
[WMS-18093] - sys: fixed an issue in which Oracle PMS integration sent incorrect billing information when making an outgoing call, after upgrade from WMS v. 4.04 to 5.04
...
WMS Beta 6.04.20231018.2 Date: 19.10.2023
Fixes
[WMS-18083] - sys: fixed an issue in which dynamic call group members were lost after applying backup
...
Additional package: ejabberd_20.03-6.04.20231012.1
Fix
[WMS-18082] - sys: fixed an issue in which new users added to a Call group were not paused when user status was Away/ Do not disturb, until Contact Center settings were changed
...
Improvement
[WP-207] - dev: added a new option “Speaker & Headset" in WorkForce Audio settings -> Headset Ring Mode New WorkForce firmware v. 65.145.6.43
Fixes
[WMS-17717] - wms: fixed an issue in which incorrect WMS version was displayed when performing manual upgrade from WMS 5 to WMS 6
[WMS-18105] - wms: fixed an issue in which it was impossible to switch to the next page in WMS -> PBX -> Integrations -> Applications, when the list of added applications contained more items that were displayed
[WMS-18211] - sys: fixed an issue of PBX engine crash in some rare cases
[WP-262] - dev: fixed an issue of a distorted audio during a call with an agent using WelcomeConsole and EPOS Sennheiser headset with the latest firmware
[WP-269] - dev: fixed an issue in which on some EPOS Sennheiser headsets connected to WorkForce and WelcomeConsole it was impossible to change volume during a call
...
WMS Beta 6.04.20231009.2 Date: 10.10.2023
Fixes
[WMS-18046] - sys: fixed an issue when dialling by name in DTMF mode, it took too long before the user’s input was accepted, after upgrade to WMS Beta 6.04.20230913.1 The default interdigit timeout is 3 seconds.
If needed, interdigit timeout can be configured in WMS -> Dialplan -> General settings -> Interdigit timeout (the max. value can be 10 seconds).
[WMS-18126] - wp: fixed an issue in which some old WP phones couldn’t download the Ring Tone and Caller image after upgrade to WMS Beta 6.04.20230920.1
[WMS-18177] - wms: fixed an issue when trying to create a sound using Text-to-Speech, it was impossible to listen to it, unless the file was renamed, due to different set of characters allowed for saving and playing audio The following characters are allowed now both for saving and for playing audio: 0-9, A-Z, a-z, -, _
WMS Beta 6.04.20231004.1 Date: 04.10.2023
New Feature
[WMS-17350] - wms: added possibility for a Colleague to be present in multiple departments in Collaboration
How-to:
- Go to WMS -> Users -> Edit user
- In the Department field, enter the necessary department names, separated by commas
Notes:
- It may take up to an hour for a user to be displayed in Collaboration departments indicated in WMS
- The feature is not applicable to x-bees
Improvements
[WMS-17946] - wms: added possibility to configure Autofill option for Call group calls via Dialplan
With Autofill enabled, calls to a Call group are distributed to available agents simultaneously.
When disabled, calls are delivered in a serial manner. By default, Autofill is enabled for all call group strategies except Call All 10/32.
How to disable/ enable Autofill:
- Add Set application with the following variable in Dialplan:
- AUTOFILL_QUEUE=false
- AUTOFILL_QUEUE=true
Note: The setting is applied to calls that come via the Dialplan in which the setting is configured (not the whole queue).
Fix
[WMS-18104] - wms: fixed an issue in which User preferences -> Settings -> Phonebooks section displayed only 100 phonebooks
...
WMS Beta 6.04.20230928.1 Date: 29.09.2023
Improvements
[WMS-17610] - col: added possibility to use Noise suppression in Collaboration
How-to:
- You can find the feature and enable/disable it in Collaboration Settings -> Web Phone -> Noise suppression
Note: Noise suppression is enabled by default.
[WMS-17928] - wms: added possibility to enable location-based multi-factor authentication via WMS
How-to:
- Go to WMS -> PBX -> Features
- Turn the toggle on next to the Location-based multi-factor authentication feature
Fix
[WMS-17963] - col: fixed an issue in which user status for events synced from Microsoft Outlook 365 had wrong end time in Collaboration, if the event was planned for the whole day in Microsoft 365
...
- In case more than 5 matches are found, an announcement is played to the caller, which allows to review the matches.
- Allowed to exit the Dial by name service via asterisk and extended the standard announcement, by including the option to exit the directory.
Fix
[WMS-17773] - sys: fixed an issue in which paging over SIP calls worked with a delay for paging groups with 8 or more users, after upgrade to WMS 6.03.20230712.2
WMS Beta 6.04.20230913.1 Date: 13.09.2023
Fixes
[WMS-17780] - wms: fixed an issue of false Voicemail notifications after upgrade to WMS 6.03.20230712.2
...
[WMS-17864] - wms: fixed an issue in which email about unread messages in a Collaboration was not sent
WMS Beta 6.04.20230906.1 Date: 7.09.2023
Improvement
[WMS-17819] - wms: improved MySQL logs rotation rules on Cloud PBX to prevent an issue of running out of free space on a PBX
Fix
[WMS-17692] - wms: fixed an issue in which it wasn’t possible to access Tools & Utilities -> Remote support settings in WMS on Hardware/ Virtual PBX after upgrade to WMS 6.03
WMS Beta 6.04.20230904.1 Date: 5.09.2023
Fixes
[WMS-17658] - wms: fixed an issue when it wasn’t possible to edit user’s preferences in WMS if admin’s language was Dutch
...
WMS Beta 6.04.20230831.1 Date: 31.08.2023
Fix
[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile
WMS Beta 6.04.20230825.1 Date: 25.08.2023
Fix
[WMS-17626] - wms: fixed an issue in which fax delivery status report sent to email didn’t contain PDF file of the sent fax, after upgrade to WMS 6.03
WMS Beta 6.04.20230824.1 Date: 25.08.2023
Fixes
[WMS-17499] - sys: fixed an issue in which call group agents received more than one call at a time even though call waiting was disabled
...
[WMS-17802] - wms: fixed an issue in which Phonebooks tab in WMS displayed only first 100 phonebooks after upgrade to WMS 6.03
WMS Beta 6.04.20230815.1 Date: 16.08.2023
Additional packages: wildix-data-engine_6.04.20230807.1 wildix-provision_6.04.20230815.2 wildix-lua-base_6.04.20230815.2 wildix-dialplan_6.04.20230815.2 rtpengine_9.5.1-6.04.20230816.1 rtpengine-kernel-module_9.5.1-5.10.0-24-6.04.20230816.1 rtpengine_9.5.1-6.04.20230816.1 rtpengine-kernel-module_9.5.1-5.10.0-24-6.04.20230816.1 linux original packages
Fixes
[WMS-17487] - wms: fixed an issue when CLASSOUND incoming calls that were forwarded to the trunk via Dialplan failed in some cases
...
Documentation: https://wildix.atlassian.net/wiki/x/XB3OAQ
WMS Beta 6.04.20230815.1 Date: 15.08.2023
Fixes
[WMS-17679] - wms: fixed an issue with OAuth 2.0 access token request being not completed successfully after upgrade to WMS 6.03.20230712.2
WMS Beta 6.04.20230811.1 Date: 14.08.2023
Improvement
[WMS-17628] - wms: added possibility to change the order of call group members via drag and drop in WMS 6
Fixes
[WMS-17534] - sys: fixed an issue in which after setting up MySQL as CDR backend on PBX (via WMS -> PBX -> Call and chat history -> CDR MySQL), there was an error connecting PBX to remote MySQL and only CDR table was created in the database
[WMS-17621] - sys: fixed an issue in which smartd service was enabled for Cloud and Virtual PBX with WMS 6
[WMS-17646] - wms: fixed an issue in which pop-up notification in WMS was not visualized if admin used the Italian or Dutch language and PBXs in WMS network needed to be upgraded
[WMS-17661] - sys: added possibility to save Speech-to-Text recognition results to a file to cover cases when the data cannot be stored in RECOGNITION_RESULTS variable, if the data exceeds 4090 Bytes (e.g. if there are many questions or the answers are too detailed)
How-to:
- When configuring Speech-to-Text in Dialplan, at the very beginning, add the Set application with the following value:
- RECOGNITION_RESULTS_PATH -> enter path to the file where Speech-to-Text recognition results should be stored
Notes:
- To easily navigate through the saved files, you could use Linked ID (LINKEDID is a unique variable of the call) for the file names
- If recognition results data is less than 4090 Bytes, the data is stored both to RECOGNITION_RESULTS variable (as before) and to the file indicated in RECOGNITION_RESULTS_PATH
Documentation:https://wildix.atlassian.net/wiki/x/ahDOAQ
[WMS-17667] - sys: fixed an issue in which voice recognition failed when using Speech to Text Dialplan application
[WMS-17687] - wms: fixed an issue in which status was not updated for users on remote PBX in WMS Network with calendar integration enabled
[WMS-17726] - sys: fixed a rare issue of continuous restart of dnsmasq service if Firewall or provider dropped outgoing requests to root servers, after upgrade to WMS 6.02 or higher
New Firmwares
New Firmwares: WelcomeConsole firmware v. 68.145.2.69 Start firmware v 150.145.2.19
[WP-270] - dev: fixed an issue in which it wasn’t possible to pick up a second incoming call with multi-function button on DuoLED-BT headset with firmware 0x59EE, if the headset was connected to WelcomeConsole
[WP-271] - dev: fixed an issue with calls being terminated on Start phones due to launched DHCP renewal process
WMS Beta 6.04.20230803.1 Date: 04.08.2023
Improvement
[WMS-17515] - wms: added possibility to download files (call recordings, voicemails, faxes) via different types of authorization (e.g. OAuth2 token / Simple token) and via CORS domain whitelisting, which can be used to allow external integrations to access the files
How to get access:
a) Using token:
To download a file from the PBX, add the following part to the file URL: ?token={your token}
Note: To have the possibility to download recording by OAuth2 token, the token should be placed on the Authorisation header or GET parameter “token“.
b) Or, using domain whitelisting:
- Go to WMS -> PBX -> Security -> CORS
- Enter the domain you wish to whitelist
Fixes
[WMS-16166] - sys: fixed an issue when after an attended transfer from an agent of one call group to the agent of another call group, the second agent status after the call was displayed incorrectly (available, even though timeout between the calls was configured)
[WMS-17516] - wms: fixed an issue of incorrect call distribution in call groups which could occur on highly loaded PBX
[WMS-17735] - wms: fixed an issue on WP phones after Hardware PBX upgrade to WMS 6.03, in which phonebooks, history and other WP phones functionality worked slower than on the previous versions
WMS Beta 6.04.20230731.1 Date: 02.08.2023
New Feature
[WMS-15927] - wms: added possibility to configure Web CRM via WMS
How-to:
- Go to WMS -> Users
- Select user(s) -> click Preferences -> Edit preferences
- On the Edit preferences screen, navigate to the Settings section -> Web CRM field
Fixes
[WMS-17576] - sys: fixed an issue in which voicemails stopped being sent to email in some rare cases
[WMS-17693] - sys: added the possibility to override standard audio prompts in WMS -> Sounds menu
For more details and setup instructions, check the documentation WMS Settings Menu - Admin Guide
WMS Beta 6.04.20230724.1 Date: 25.07.2023
Improvements
[WMS-17136] - sys: added the possibility to control Advanced settings on mobile applications (support starts from Wildix Collaboration on Android 5.13, iOS coming soon)
- Extended the API endpoint /v1/iOS/Config/ by:
- Adding the parameter Country, which includes the code of the country (ISO 3166 standard) where the PBX is located
- Adding the list of advanced settings for mobile applications that can be managed on PBX. Documentation: Custom config parameters List (see the section "Configure Advanced settings in Collaboration app on mobile")
- Added the new ACL Can/ Cannot Set predefined advanced settings on mobile, which would allow/ forbid mobile users to change the Advanced settings in the Collaboration app on mobile
Documentation: ACL rules and Call classes management - Admin Guide
API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/
[WMS-17260] - wms: improved the logic so that entering email for user in WMS is not mandatory, to cover cases when account is created e.g. for Park Orbit/ Fax/ Room
- When saving a user, there is a notification where you need to confirm that you want to proceed with saving the user without the email address
[WMS-17349] - wms: added possibility for non-admin users to manage scheduled reports of the queues they have access to in x-caracal
- The Setup tab with Schedules/ Alerts is now available for non-admin users, with the possibility to create and manage scheduled reports
- Admin can configure which queues users have access to via Setup -> Users
- When creating a scheduled report, user can see queues he was granted access to only
Limitation:
- If user access to a queue was revoked, the reports for this are still sent to the user, unless configured otherwise by the admin
[WMS-17581] - dev: improved W-AIR provisioning logic so that old W-AIR bases (Small Business, W-AIR Networks, Hybrid W-AIR Networks) get the 670b1 firmware, to avoid an issue of poor audio quality on W-AIR Basic2 handsets
Fixes
[WMS-14277] - col: fixed an issue in which after muting the microphone and putting the call on hold, the microphone was not muted when the call was resumed
[WMS-16476] - x-ca: fixed an issue in which time in Scheduled reports (e.g. in fields Wait time / Ring time) was displayed in seconds only, instead of hh:mm:ss format
[WMS-17158] - sys: fixed an issue in which PBX engine couldn't reconnect to external MySQL database in some cases
[WMS-17275] - wms: fixed an issue in which after initiating a call in Zoho integration, the same call was created twice in Collaboration
[WMS-17345] - sys: fixed an issue in which ping command in WMS -> Terminal returned an error on WMS 6
[WMS-17416] - wms: fixed an issue in which ACL rule Can/Cannot View didn’t work correctly in WMS 6 and could cause an error when trying to edit a user
[WMS-17464] - sys: fixed an issue in which call group members added from a remote PBX in WMS Network didn’t get an external call if the call group strategy was Call All 32
[WMS-17465] - sys: fixed an issue in which migrate2cloud script used during the data migration process from Hardware/ Virtual PBX to Cloud PBX failed because of incorrect calculation of disk space usage
[WMS-17510] - sys: fixed an issue with an attended transfer in which there was no pop-up in Zoho about an incoming call on the side of the agent, whom the call had to be transferred
WMS Beta 6.03.20230712.2 Date: 20.07.2023
Additional packages: wildix-cw_6.03.20230720.1
Fix
[WMS-17598] - ios/android: fixed an issue in which Collaboration app on mobile was not ringing during an incoming call, if the call was made to a call group and the app was in a sleep state
WMS Beta 6.03.20230712.2 Date: 17.07.2023
Additional packages: wms-wildixair-firmwares_6.03.20230717.2
Fixes
[WMS-17583] - fixed an issue when there was no possibility to update W-AIR headset firmware
WMS Beta 6.03.20230712.2 Date: 12.07.2023
Fixes
[WMS-17519] - wms: fixed an issue in which CardDAV sync stopped working after update to WMS 6.03
[WMS-17537] - wms: fixed an issue in which it wasn’t possible to add more than 50 users to a call group via WMS interface after upgrade to WMS 6.03.20230707.1
WMS Beta 6.03.20230707.1 Date: 09.07.2023
Additional package: wildix-cw 6.03.20230709.1
Fixes
[WMS-17536] - fixed an issue where calls were not being distributed to members of a call group after a certain period of time. (WMS-13025was reverted)
WMS Beta 6.03.20230707.1 Date: 07.07.2023
Fix
[WMS-17486] - col: fixed an issue in which it was not possible to select Web as an active device in Collaboration in case of teams4Wildix (Mode 2) integration, after WMS upgrade to 6.03.20230626.2
WMS Beta 6.03.20230630.3 Date: 30.06.2023
Improvements
[WMS-17303] - col: released Cloud Analytics (CDR-View 2.0) feature in Collaboration Requirements:
- Premium license
- ACL rules set in WMS:
- can use analytics: adds display of the Analytics button in Collaboration
- can see analytics: lets to choose which groups data will be available in Analytics reports
Note:
- As long as Analytics / CDR-View 2.0 covers all the functionality of CDR-View, there are no updates planned for CDR-View in future.
- Analytics / CDR-View allows to configure scheduled reports (sending reports to an email at specified intervals) and configure different data access for different groups (using the ACLs mentioned above).
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
[WMS-17348] - wms: added ACL rule can/ cannot use x-caracal, which allows to control who has access to x-caracal By default, access to x-caracal is forbidden.
...
WMS Beta 6.03.20230629.2 Date: 29.06.2023
Improvement
[WMS-15803] - sys: added possibility to send SMS from the call dialog in Collaboration Note:
- The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
- During the call, press the drop-down menu and click SMS.
- CLASSOUND users in the UK, US and Canada can also see the option Two-Way SMS.
[WMS-17126] - sys: improved the logic so that PBX debug data (captured traces) is automatically cleaned up after 1 month
Fix
[WMS-16972] - dev: new W-AIR firmware v670b1 which includes fixes of the following issues:
- After reboot of the handset, the language set in the local handset’s menu switched back to English, after upgrade to firmware v. 650v2.
- Poor audio issues on W-AIR Basic2 handset.
- x-hoppers conference could be hung up by answering an incoming call with a single click of the Call button.
WMS Beta 6.03.20230626.2 Date: 26.06.2023
Fixes
[WMS-17012] - sys: for improved security, updated the logic to avoid HTTP protocol for device provisioning Note:
- With the update, devices will be switched to HTTPS protocol by default, except for some old devices (e.g. some old FXS/FXO, W01GSM and old WP phones like WP400, WP500).
- HTTP protocol can be set by the "HTTPForceUse" custom provisioning parameter.
Documentation: Provisioning Custom Settings
[WMS-17022] - sys: updated the voice prompt pronounced when user tried to access another user’s voicemail, removing the request to enter pound after the password, as the pound made it impossible to access the voicemail
[WMS-17266] - wms: fixed an issue in which there was an error message after clicking "Apply network settings" in WMS -> System -> Network on Hardware and Virtual PBXs with 3 or more ethernet interfaces after upgrade to WMS 6.02.20230510.1
[WMS-17281] - wms: fixed an issue on Hardware and Virtual PBXs in which it wasn’t possible to modify the default gateway in WMS -> System -> Network as the Edit and Delete buttons were grayed out, after upgrade to WMS 6.02.20230510.1
[WMS-17317] - sys: fixed an issue of incorrect display of offline status (blue icon instead of yellow one) in case of Microsoft Teams presence sync with Collaboration
- Also, updated mapping of statuses from Microsoft Teams to Collaboration.
See documentation for more details: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation - Note: For correct display of user presence in Mode 1 of the teams4Wildix integration, Collaboration needs to be open. For Mode 2 (MS Phone System), this is not required.
WMS Beta 6.03.20230617.1 Date: 19.06.2023
New Feature
[WMS-16805] - sys: for better security, added possibility to enable the functionality that requests user to confirm IP address when logging in to Collaboration or using basic authorization from a new IP address
- The feature is disabled by default.
- To enable, set the value of the following parameter in /rw2/etc/env.custom.ini file to true:
MFA_SERVICE_ENABLE=true
Improvement
[WMS-16961] - wms: made some fixes and UI/ UX improvements of the WMS interface which include:
- Added possibility of multiple selection of users via the Shift button.
- Improved Sound packages section on the PBX -> Language & region tab for easier navigation and updated the display of Default Tone Zone in case it is not selected.
- Increased the input field on the PBX -> Call and chat history tab to avoid an issue when only the first digit of an inserted number was displayed.
- Fixed an issue when there was “Apply backup” instead of the “Reboot” button after backup was applied.
- Removed duplicate cities/ locations in Device timezone list.
- Removed Processor and memory from Tools and utilities -> Activation/ Licenses page.
- Added possibility to enable Collaboration call control feature via WMS -> PBX -> Features tab.
- Added a hint about allowed characters when editing sound name.
- Disabled possibility to drag&drop sound files to the default folders MusicOnHold and RingTones.
- Made the Download column on the Sounds screen wider.
- Added limitation of max. 250 characters for the name of a sound file and an error message in case the limit is exceeded.
- Fixed an issue when sound file could not be added again if it was just added and deleted in a Sound modal.
- Fixed an issue in which ACL "cannot access menu Top control::Sounds" didn’t work.
- Added display of all available sound packages in the Set application -> Language on the Dialplan page. Note: The selected sound package should be enabled in the system, otherwise English is used.
Fixes
[WMS-13025] - sys: fixed an issue in which call group agents received more than one call at a time even though call waiting was disabled
[WMS-17197] - wms: fixed an issue in which it was not possible to configure import from Windows Share and the settings section related to the scheduled import from CSV file was not displayed on Hardware and Virtual PBXs after upgrade to WMS 6.02.20230228.2
[WMS-17393] - wms: fixed an issue in which users got logged out from Collaboration after joining Wizyconf conference
WMS Beta 6.03.20230613.1 Date: 15.06.2023
Improvements
[WMS-17223] - stt: improved speech recognition to avoid an issue in which call was made to a wrong user if there were several users with the same surname in French
[WMS-17353] - sys: improved Identities feature so that CLASSOUND flat fee is applied to the original caller instead of a single account assigned to DID
Fix
[WMS-17240] - wms: fixed an issue in which it wasn’t possible to use single sign-on via Microsoft Office 365 after Hardware / Virtual PBX upgrade from WMS 5 to WMS 6.02.20230511.1, if secure port was configured
New Firmwares
New firmwares: WorkForce: v. 65.145.6.38, WelcomeConsole: v. 68.145.2.68, Start v. 150.145.2.17
[WP-265] - dev: added support for the Catalan language on Start, WorkForce and WelcomeConsole
WMS Beta 6.03.20230612.2 Date: 13.06.2023
Improvement
[WMS-17327] - sys: fixed an issue in which user status was displayed as reachable by phone (blue circle) instead of offline if presence sync with Microsoft Teams was enabled
Fixes
[WMS-17318] - wms: fixed an issue when it wasn’t possible to initialise a brand new pen drive (or formatted FAT32) to be used as a storage device on Hardware PBX with WMS 6
WMS Beta 6.03.20230608.1 Date: 09.06.2023
Fixes
[WMS-11415] - sys: fixed some issues with user preferences in which: a) some preferences of a user were reset after modifying other preferences for multiple users; b) 2FA was disabled after admin edited the user’s preferences
...
WMS Beta 6.03.20230606.1 Date: 07.06.2023
New Feature
[WMS-17057] - x-hop: added possibility to transcribe content of x-hoppers conference and post it in x-bees conversation on behalf of the user who is speaking
How-to:
- Create x-bees conversation with users that are in the x-hoppers conference
- Copy x-bees conversation ID (available in the URL)
- Add following data to the /rw2/etc/pbx/x-hoppers.json file:
- "audio_conf_id": "ID of the x-hoppers conference",
- "xbees_channel_id": “ID of the x-bees conversation”
Note: If user talks for more than 60 seconds without a pause, the message is not transcribed.
Documentation: x-hoppers Admin Guide
Improvement
[WMS-17166] - sys: added system sounds in the Catalan language
Fixes
[WMS-17262] - wms: fixed an issue when DND / Away status and status message were lost after PBX reboot
WMS Beta 6.03.20230602.1 Date: 02.06.2023
New Feature
[WMS-16447] - x-hoppers: added possibility to post Veesion alerts to x-bees conversation
Requirements: x-hoppers integration with Veesion.
Documentation: x-hoppers integration with Veesion
How-to:
- Add a user in WMS with email address
- Create x-bees conversation with the user and copy the conversation ID (available in the URL)
- Add following data to the /rw2/etc/pbx/x-hoppers.json file:
- “store_veesion_id”: “ID of the store”
- “xbees_channel_id”: “ID of the x-bees conversation”
- “veesion_user_extension”: “enter extension of the user added in WMS”
When there is an alert from Veesion, the relevant message, containing alert type, date, time, camera IP, ID of the camera and group, as well as video attachment, is sent to x-bees conversation.
Fixes
[WMS-17124] - wms: fixed a rare issue when Hardware PBX could not be upgraded from WMS 5 to WMS 6 because of lack of space
...
Documentation: x-hoppers Admin Guide
Fixes
[WMS-11503] - col: fixed an issue of duplicated calls on the History tab in Collaboration and CDR-View, in case user had enabled mobility extension and the call was placed to mobility
...
[WMS-17230] - wda: fixed an issue in which call was stuck on the Live dashboard if the caller exited the call group e.g. via Go to voicemail option
WMS Beta 6.03.20230525.1 Date: 26.05.2023
New Feature
...
- Where 120 is the timeout in minutes (enter the preferred value).
- Maximum value is 600 (10 hours).
- In case you set inactivity timeout to 0, the timeout gets disabled.
Fixes
[WMS-16965] - wms: fixed an issue in which ACL rule “cannot set - Ring only active device” didn’t work and the option was still present in Collaboration settings
[WMS-17025] - wms: fixed a rare issue when Cloud PBX stuck during the upgrade to WMS 6
WMS Beta 6.03.20230517.1 Date: 22.05.2023
Fixes
[WMS-16861] - wms: fixed an issue in which it wasn’t possible to delete a shared report in CDR-View
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[WMS-17141] - sys: improved SIP Proxy performance to avoid memory issues
Fixes
[WMS-16863] - wms: fixed an issue in which the feature “"Notify unread chat messages by email" was not working and the email was not sent
...
WMS Beta 6.03.20230512.1 Date: 15.05.2023
Fixes
[WMS-16851] - sys: fixed an issue of PBX engine crash in some rare cases
...
- USE_USERS_LANGUAGE_FOR_PROMTS=yes
[WMS-15891] - wda: enabled events sending for Cloud Analytics; it is automatically activated if a PBX or whole WMS Network are running in the Cloud
Notes:
- With the update, the initial phase of Cloud Analytics delivery started: sending events from PBX to Cloud data storage (started gathering data). Later, when Collaboration UI changes are applied and Analytics becomes available in Collaboration interface, the gathered data can be used to build reports.
- For events sending in WMS Network to be automatically enabled, all PBXs must first be upgraded.
- In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, events sending can be enabled manually by admin in WMS -> Settings -> PBX -> Features -> Cloud Analytics.
[WMS-15995] - wda: updated call recording logic by splitting recordings according to call flows, for better compatibility with Cloud Analytics
- With the update, each part of the call has a separate recording. So, if the call was transferred, you would see several recording files when clicking on the recording icon in CDR-View.
- If you want to disable splitting of the recordings, add the following variable in WMS -> Dialplan -> General Settings -> Set dialplan variables: SPLIT_RECORDINGS=no
[WMS-16001] - sys: improved Timetable behaviour, allowing to set any day of week as the first one (in the "From" column in Timetable settings), to avoid an issue when setting e.g. Sunday as first day of week could lead to the Timetable being ignored
[WMS-16830] - wms: performance and stability improvements
[WMS-16844] - wms: updated the logic so that system backup is automatically created in the background when performing a manual update
Note: The backup is stored on the PBX and is available on the Tools and utilities -> Backup system page of the WMS
Fixes
[WMS-16536] - wms: fixed some WMS interface issues in which:
- WMS interface didn’t remember the selected PBX (e.g. on the Users tab) in case of a WMS Network
- Redirect URI was not not saved when creating a new OAuth2.0 app and had to be readded
- Loader appeared when deleting multiple users
- Backups were sorted incorrectly, if sorted by creation date
- Call group rule in Dialplan didn’t display more that 2 digits (e.g. 3 digits were entered but only 2 were visualized)
- Some other minor UI/UX fixes and improvements
[WMS-16768] - x-ca: fixed an issue in which call to a Call group, which was picked up using the Call group Function Key, was displayed as Abandoned in x-caracal
[WMS-16801] - wms: fixed an issue in which user, imported from Active Directory, was logged out from Collaboration after performing another import
[WMS-16874] - wms: fixed an issue in which admin ACL ‘Can access menu: Reboot/ Power Off’ didn’t work correctly if the ACL ‘Cannot access menu: All’ was set on WMS 6
[WMS-16895] - wms: fixed an issue in which user’s phonebooks on PBX didn’t sync with Office365 phonebooks
[WMS-16936] - wms: fixed an issue in which it was impossible to edit ACL group ‘Default’ after upgrade to WMS 6.02
[WMS-16949] - wms: fixed an issue in which it wasn’t possible to enable ‘Get access from DHCP server’ option for Network interfaces or set default gateway after upgrade to WMS 6.02.20230328.2
[WMS-17002] - wms: fixed an issue of false Voicemail notifications after upgrade to WMS 6.02
New Firmware
WelcomeConsole: v. 68.145.2.62
[WP-263] - dev: fixed an issue with LED of "Line" BLF key remaining active after a call was answered in speaker mode on WelcomeConsole
WMS Beta 6.03.20230424.1 Date: 25.04.2023
New Features
...
- Go to WMS -> System -> Fax/SMS Server
- Choose the Server profile -> click Edit
- Disable SSL Certificate check
Fixes
[WMS-9882] - wms: made some fixes and improvements:
...
WMS Beta 6.02.20230421.2 Date: 21.04.2023
Fixes
[WMS-16907] - wms: fixed an issue in which it was not possible to use hyphen (“-”) in ACL Group name or edit the existing ACL Group unless the name with the hyphen was changed, which occurred after upgrade to WMS 6.02
...
WMS Beta 6.02.20230417.1 Date: 18.04.2023
Fixes
[WMS-15759] - wms: added custom config parameter that allows to avoid an issue in which WP phones of Call group members continued to ring after the call was answered, which occurred in case of large amount call group member with "Colleague" BLF buttons configured
...
WMS Beta 6.02.20230328.2 Date: 30.03.2023
Fixes
[WMS-16713] - sys: fixed an issue when after some updates on the Zoho CRM side, users having Zoho PhoneBridge Integration with Wildix experienced data loss (call activity in Zoho CRM could not be created)
[WMS-16766] - wms: fixed an issue in which Phonebooks import settings were not saved correctly if user updated already existing import settings Note: Users affected by the issue (with incorrectly saved Phonebook import settings) need to delete and import Phonebook again.
WMS Beta 6.02.20230323.2 Date: 24.03.2023
Fix
[WMS-16651] - wms: fixed an issue in which it was not possible to deassign a W-AIR headset via Collaboration in case Prefix set in WMS -> Dialplan -> Feature codes was “*”, after upgrade to WMS 6.02.20230306.1
WMS Beta 6.02.20230321.1 Date: 22.03.2023
Fixes
[WMS-16621] - wms: fixed an issue in which “403 Forbidden” error was displayed when opening a terminal on Hardware PBX after upgrade to WMS 6.02.20230306.1
...
WMS Beta 6.02.20230306.1 Date: 6.03.2023
Fixes
[WMS-12675] - wms: fixed an issue in which SMS header configured in WMS -> System -> FAX/SMS server -> field “Standard SMS header” was not applied
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[WP-246] - dev: fixed an issue in which WelcomeConsole remained in ringing state after performing call forwarding
WMS Beta 6.02.20230228.2 Date: 1.03.2023
New Features
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[WMS-16171] - sys: made improvements to the welcome message which is sent to a mobile user, by adding PBX domain to the download app link, so that the PBX domain is inserted automatically during login
Fixes
[WMS-10884] - wms: improved accuracy of data grouped by User / Group / Number in CDR-View and fixed issues in which 1) calls from mobility were displayed as external; 2) grouping by user/ group provided misleading data if 2 PBX users participated in a call
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WMS Beta 6.02.20230207.1 Date: 08.02.2023
Fix
[WMS-16121] - sys: fixed an issue in which trunks_dns.conf file was cleared after every PBX reboot on WMS 6, resulting in the loss of custom DNS configuration
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- By default, changing license type is allowed (the ACL rule set to Can - Change license type)
- The ACL rule is available for users with admin rights
Fix
[WMS-14866] - wms: fixed an issue in which radio streaming music on hold (MOH) stopped working after some time
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[WMS-15536] - sys: for USA and Canada, CLASSOUND license now includes Worldwide Phonebook (CNAM) lookup option which features number detection; Worldwide Phonebook (CNAM) is no longer available in the Premium License
Fixes
[WMS-15754] - wms: fixed an issue in which Collaboration reloaded when OAuth2.0 authentication was performed in a different tab of the same browser (e.g. in case of a Web CRM connecting to PBX)
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WMS Beta 6.02.20230130.1 Date: 30.01.2023
Fixes
[WMS-15519] - x-hoppers: fixed an issue in which call was shown as unanswered in CDR-View when the headset was connected to conference
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WMS Beta 6.02.20230124.1 Date: 25.01.2023
Fixes
[WMS-11110] - wms: fixed a security issue when an authorised unprivileged user could get admin level rights
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- In case you have a MS Teams meeting add-in, it is recommended to disable the setting "Add online meeting to all meetings” in Files -> Options -> Calendar -> Add meeting provider
Fixes
[WMS-15241] - sys: fixed an issue in which presence status of some users was displayed incorrectly on BLF keys of other users’ devices
[WMS-16010] - wms: fixed an issue in which user data (e.g. voicemail records, faxes, avatar, etc.) wasn’t removed from Client PBX in WMS Network after deleting the user
- Current limitation: User is not removed from Call groups and Paging groups on PBXs other than the PBX on which the user is deleted
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- To activate the possibility, admin needs to enable the checkbox “Access to custom fields (admin view)” on the Import from Google screen in WMS
- The following fields were added:
- language
- Custom_* (the * character stands for the name of the custom field)
Fixes
[WMS-16066] - dev: rolled back W-AIR firmware v. 0530b9 due to found issue in which W-AIR base stations randomly started to have huge network latency until rebooted, which resulted in such an issue as bad audio during calls W-AIR firmware v. 530b802
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API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/
Fixes
[WMS-15342] - sys: fixed an issue in which call dropped in case of an attended transfer from a WP phone due to codecs mismatch
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[WMS-15986] - sys: fixed an issue with SSL certificates renewal
WMS Beta 6.02.20221220.1 Date: 21.12.2022
Fix
[WMS-15779] - wms: made some language improvements of API documentation
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WMS Beta 6.02.20221217.1 Date: 19.12.2022
Fix
[WMS-15910] - sys: fixed a vulnerability issue with Server-side request forgery (SSRF) via the component ZohoClient.php in the WMS
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WMS Beta 6.02.20221216.1 Date: 16.12.2022
Fixes
[WMS-15766] - wms: fixed an issue with import of large price lists, in which an error about exceeding allowed memory size was displayed
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- Note: The change will be applied only for new trunks, or after resaving the current trunk
Fixes
[WMS-15541] - sys: fixed an issue of PBX engine memory leaks with large uptime which occurred on Failover PBXs
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[WMS-15061] - sys: improved system security
Fixes
[WMS-15530] - sys: fixed an issue in which license on Hardware/ Virtual PBX deactivated after its first activation or after changing license serial
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- In Collaboration, go to Settings -> Personal -> Language
- Choose Catalan
Or, the language can be chosen via WMS -> Users -> Edit user -> Language
Fixes
[WMS-15758] - wms: fixed an issue in which it was impossible to select a large number of tags in CDR-View, select/ deselect additional tags due to inability to scroll down items at the bottom of the browser window
[WMS-15769] - wms: fixed an issue in which Popup URL didn’t work correctly if it contained tags variable, after upgrade to WMS 6.01
[WMS-15794] - sys: fixed an issue of SIP proxy crash in some rare cases
New Firmwares
WorkForce firmware v. 65.145.6.32, WelcomeConsole firmware v. 68.145.2.57, Start: v. 150.145.2.13
[WP-159] - dev: added “reachable by phone” user status (blue circle) to be displayed on WorkForce and WelcomeConsole
[WP-222] - dev: made some security improvements on WP phones
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- old backup is applied
- users are uploaded from CSV file
- an old user on a running system has unencrypted password
Fixes
[WMS-14296] - sys: fixed an issue in which it was impossible to delete call history in Collaboration if MSSQL database was used as CDR-backend on the PBX
[WMS-15670] - wms: fixed an issue in which an FXO trunk could not be added to a Trunk Group and Trunk Group could not be edited if it already included an FXO trunk
WMS Beta 6.02.20221122.1 Date: 25.11.2022
New Firmware
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- in case an initiated call was rejected for some reason, the base repeated the attempts to call the number 4 times
- it wasn’t possible to start an outgoing call (the call failed with “Insufficient resources” message)
- voice prompts could not be upgraded
WMS Beta 6.02.20221122.1 Date: 23.11.2022
Improvement
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- Note: Available only for administrators
- API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/
Fixes
[WMS-15686] - sys: fixed an issue in which emails with 2FA code were not sent after PBX upgrade to WMS 6.01
[WMS-15710] - wms: fixed an issue in which SIP Proxy didn’t start after reboot, after upgrade to WMS 6.01
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[WMS-15627] - sys: fixed an issue in which all PBXs in WMS network had the same version but it was indicated that some of them need to be upgraded
Fixes
[WMS-11529] - x-ca: fixed an issue in which attended transfers were not included within answered calls in x-caracal reports
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- updated design of the Add, Edit, and Delete buttons and modal windows
- added progress bar in case of deleting multiple groups
- updated design of 'Edit admin permissions' modal window
Note: Also, the following API endpoints have been extended:
- GET /api/v1/PBX/AclGroups/ - for each record, an array of "adminRules" has been added, which is required for editing admin permissions. The array may be empty
- GET /api/v1/PBX/AclGroups/Rules - added a list of all rules for admin permissions, named "adminList"
- PUT /api/v1/PBX/AclGroups/<id> - this endpoint can now edit admin permissions
[WMS-14430] - sys: added support of Basque language on WP phones
[WMS-15517] - x-ca: to optimise system performance, improved the logic so that x-caracal tab in browser is paused after 10 minutes of inactivity
[WMS-15598] - sys: added a new provisioning parameter for x-hoppers headsets that allows controlling silent charging setting
Requirements:
- W-AIR firmware starting from v 650b2
- Activated x-hoppers
How-to:
Add the following parameter with one of the values to the [wildixair] section of /rw2/etc/provision.conf file:
WairSilentcharging = on | off | deactivated
- on: only LED indication while charging
- off: normal mode with LED indication and audio while charging
- deactivated: headset is disconnected and can’t receive calls while charging
By default, silent charging is set to On.
Fixes
[WMS-10916] - col: fixed an issue in which a sent post-it message which contained numbers was displayed with redundant HTML code
[WMS-13043] - wms: added possibility to sync presence status between PBXs in WMS Network
[WMS-14649] - col: fixed an issue in which it wasn’t possible to see incoming video stream from 2N intercom during an outgoing call, after upgrade to Chrome 103
[WMS-15266] - sys: fixed an issue in which auto upgrade of Hardware PBXs could not be started due to lack of space at /var/log/ directory
[WMS-15551] - x-ca: fixed an issue in which some agents were not displayed on Realtime report in x-caracal, if the agents had 4-digit extension starting with zero
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[WMS-14797] - x-ca: added display of user presence status message in x-caracal Realtime and Agent reports
Fixes
[WMS-15334] - wda: fixed an issue in which phone number was displayed instead of the lookup data (lead name) in case of an outgoing call to a CRM lead via GSM trunk
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[WMS-12120] - wms: refactoring of PBXes page in WMS -> Users
Fixes
[WMS-15252] - sys: fixed an issue in which incoming CLASSOUND calls immediately dropped due to codec mismatch
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WMS Beta 6.01.20221011.1 Date: 11.10.2022
Fixes
[WMS-14952] - sys: fixed an issue with switch status reverting to disabled after triggering switch function key in Collaboration, mobile apps and WP phones
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- updated design of the Search field
- updated error messages displayed on Add user modal window after trying to save invalid data
- updated design of the Set passwords modal window
- fixed an issue in which Random password generator occasionally generated 9-character SIP password, though the requirement is 10 characters
- fixed an issue in which it was not possible to change password or SIP password only
- for admin user, made Extension an optional field
- possibility to resize columns was also added on the Devices page
Fix
[WMS-15050] - sys: fixed an issue in which the list of temporary banned IP addresses in SIP blocks menu in WMS contained outdated data
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[WMS-14690] - dev: enabled TLS 1.2 on W-PA devices by default
Fix
[WMS-11698] - sys: fixed an issue with Microsoft 365 calendar integration, in which wrong user status was displayed if there were two overlapping events (status switched to the second event even if the first one was not finished yet)
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WMS Beta 6.01.20220922.2 Date: 23.09.2022
Fix
[WMS-14974] - sys: fixed an issue in which calls placed via Peoplefone trunk dropped after 5-6 minutes
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[WMS-15054] - sys: for improved security, closed Port 53 for public networks on Hardware / Virtual PBXs
Fix
[WMS-10889] - col: fixed an issue in which shared reports in CDR-View had incorrect tags (instead of the tags selected by user who initially created the report)
WMS Beta 6.01.20220919.1 Date: 19.09.2022
Fixes
[WMS-12662] - wms: fixed some issues with API endpoints and made improvements in API documentation:
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- added progress bar when editing/removing multiple users
Fix
[WMS-14950] - col: fixed an issue when after selecting a colleague via the search field, with whom didn’t chat or call to before, the chat tab didn’t change and it took a very long time to open a chat with the selected user
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Additional package: wildix-cw 6.01.20220913.1
Fix
[WMS-15085] - sys: fixed an issue of PBX engine crash in some rare cases
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[WMS-14822] - wda: improved analytics logic so that calls that come through one PBX and get automatic answer by the system (e.g. IVR) on another PBX in WMS Network, with no agent’s reply, are not considered answered and the system message is not counted as talk time
Fixes
[WMS-14489] - sys: fixed an issue in which new calls were not added to call history in Collaboration due an error on MySQL server
[WMS-14664] - x-ca: fixed an issue in which some x-caracal reports exported to PDF didn’t fit on the page and some columns were cut Note: In case a report includes more than 7 columns, landscape (horizontal) page orientation is automatically applied.
[WMS-15049] - x-ca: fixed an issue in which REST API returned empty data after WMS upgrade to v. 5.04.20220325.8
WMS Beta 6.01.20220907.1 Date: 8.09.2022
Fix
[WMS-11361] - col: fixed an issue in which it was impossible to export charts in CDR-View in French language
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- split the page into 3 blocks: System, License actions, License usage
- updated design of the buttons and pop-up windows
- added a tooltip when hovering a mouse over a license count showing how many licenses are used
- extended the list of licenses with Wizywebinar, x-caracal, CLASSOUND, Microsoft Phone System, WMS network
- show “License valid until” field only for activated licenses
Fixes
[WMS-14657] - wms: fixed an issue in which DaySaver GSM trunk was displayed with wrong status information (“No Sim” for signal quality) in WMS -> Trunks tab Note: Status of signal quality for DaySaver is currently not supported
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[WMS-14869] - wms: updated the warning message which is displayed in case WMS Network configuration is not aligned with the order on the WMP, e. g. if WMS Network is enabled on a standalone PBX
Fixes
[WMS-14873] - wms: fixed an issue in which some Dialplan applications (e.g. Call group) didn’t fit into the Dialplan edit window
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- The following values are allowed: +0..9*# a-z A-Z
- WelcomeConsole extension module is also supported
- BLF Prefix doesn’t work for phonebook calls
- BLF Prefix is not displayed on Fn keys tab in Collaboration
Fixes
[WMS-14485] - x-ca: fixed an issue in which Idle Time in Agent Availability report displayed negative values if chosen time range in filter included future date
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WMS Beta 6.01.20220805.1 Date: 8.08.2022
Fix
[WMS-14612] - wms: fixed an issue in which BRI/ PRI trunks were not displayed on Trunks page in WMS after upgrade to WMS 5.04
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Additional packages: wildix-sslh 6.01.20220728.1 whoteld 6.01.20220728.1 wildix-cw 6.01.20220727.1
Fix
[WMS-14469] - sys: fixed an occasional issue, in which Hotel integration stopped working because WHotel daemon crashed and could not be restarted automatically
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- added localizations of the Visual/ Developer buttons, Search field and alerts
- when hovering a mouse over buttons in application options, made it visually clear that the button is selected
- removed extra minus (-) character which appeared in caller number if “Remove” field was chosen in the “Set” options but no data was entered
- in “Dial the phone” application -> “Set” options, improved the logic so that only chosen field remains active (“Custom” or “Remove”)
- added an alert notifying that “/” symbol is not allowed in a variable name in “Set” rule
- fixed an issue in which variable name was broken if the variable name contained “|” symbol
- resolved an issue when new dialplans were not displayed on IVR tab until the page was reloaded
- fixed an issue when a red arrow was displayed in the field "Name" on Edit rule window if user tried to save settings without a name and then entered it
- fixed an issue in which on the Timetable/ Switch tab in Start/ End time columns it was impossible to set time after clicking on the delete [x] button
Fixes
[WMS-14457] - sys: fixed an issue in which calls routed through WMS network randomly dropped in some cases
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Documentation: WMS Settings Menu Guide.
Fix
[WMS-14464] - sys: fixed an issue in which licence renewal failed and WMS admin got the notification “An error occurred while updating the licence. For the correct work of all services, copy PBX key and reactivate the licence”
WMS Beta 6.01.20220713.1 Date: 15.07.2022
Fixes
[WMS-12232] - sys: fixed some rare performance issues (e.g. web interface stuck on ‘Proceeding’ during phonebook import) on Hardware/ Virtual PBX, faced by users with some router models/ firewalls
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- combined Upgrade and Automatic upgrade sections into one on WMS -> Tools and utilities -> Upgrade page
- enabled weekly auto-upgrade from the repository used for manual upgrade
Fixes
[WMS-13911] - col: fixed one-way audio issue in case of a call from Collaboration to a device that doesn’t support Opus codec, if there was an automatic answer (e.g. in case of Away status) before user answered the call
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[WMS-14388] - sys: improved audio quality for calls generated by PBX engine (e.g. callbacks) by decreasing priority of codec g729
Fixes
[WMS-12208] - sys: fixed an issue in which the feature "Notify by email in case SIP trunk registration status is changed" didn’t work and PBX admin didn’t receive an email notification starting from WMS 5.03
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By default, Contact number field is empty.
Fixes
[WMS-11237] - col: fixed an issue in which email notification displayed incorrect content of unread message with “$” sign, removing digits after “$” sign and “$” itself
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