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Info

The Article explains how to check if a missed call has been called back from CDR-View.

Created: March 2020

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/0oAJB0QLOAQ

Table of Contents

Introduction

...

Edit the Dialplan procedure used for managing incoming calls ("main" in our example) by adding the following applications:

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  • Set -> Tags select the tags that you would like to set for this type of calls
  • Set -> Caller name 
  • Call group - routes the call to the selected Call Group

...

  • Create a separate Dialplan procedure ("users callback" in our example): 


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Add 0. : 0 followed by any digit (external) as a called number and add the following applications:

...

  • Dial the trunk -> ${FOO} - uses the initial variable set which to dial the trunk with the initial called number

CDR Report Example 

...

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