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Info

The Guide describes how to configure and use the feature allowing you to change the identities.

Supported starting from WMS version 4.01.44215.30

Created: August 2019

Updated: April 2021

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/AgBKAwNgLOAQ


Note

Note: The previous configuration (ticket WMS-6527, /wiki/spaces/DOC/pages/30279960 stops working after the upgrade to WMS version 4.01.44251.31. Please make the reconfiguration.

...

The feature allows changing a real user's number and substituting it with a false identity. When placing a call, the identity number prefix is automatically added to the called number and saved in History . The configuration can be set up for both internal and external outgoing/ incoming calls.

Video:


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  • Go to WMS -> Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Identities
  • Specify the custom identity number(s) that you've added previously in the field Identities:

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Note

Note: If you enter several identity numbers, separate them by commas.

Step 3. Add BLF keys "Identities" or "Line" (available starting from WMS v. 4.03.44914.04):

  • Go to Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Function keys

...

  • Collaboration -> Settings -> Function keys

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Configuration for incoming calls 
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incomingcalls
incomingcalls

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  • Create a separate Dialplan procedure "identities_routing"
  • Set the identity number as a called number in Dialplan
  • Use Set application to set the variable __TO_IDENTITY: Set  ->__TO_IDENTITY ->${EXTEN}
  • Use Dial the phone application to dial the real user number


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Note

You can also use Custom application to set the variable:

  • Custom application ->Set(__TO_IDENTITY=${EXTEN})


  • Add "identities_routing" to Included procedures of Dialplan for managing incoming calls:

    Note

    Make sure "identities_routing" is placed before "pbxinternal" if you configure it for internal calls.


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Usage 

Note

Notes:

  • After changing the identity, it is also displayed on W-AIR handsets
  • Usage via BLF keys is not supported in Collaboration

...

Note

Supported from WMS v. 4.03.44914.04 and firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v. 68.145.2.22, WorkForce

...

Warning

Important: in order to place outgoing calls, you need to add an empty BLF key "Line" (it must be the first on the list).

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