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WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing. For Kite, WMP: no need to upgrade, the changes are available right away. For Wildix Integration components (WIService, Screen sharing, Fax Printer, Outlook, TAPI driver): go to Collaboration Settings -> Extensions and click Update to install a new version (for WIService, there is also an auto-update option). Other changelogs: https://www.wildix.com/new-releases-and-updates/ Link for sharing: https://wildix.atlassian.net/wiki/x/hADOAQ |
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[WMS-20346] - ca: added Tags tab to Cloud Analytics (CDR-View 2.0) which displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags
[WMS-20538] - ca: added possibility to filter CDR-View 2.0 data by an individual tag, rather than by a string of tags (e.g. in cases when multiple tags are added to a call)
Note: Only one tag can be selected as a filter.
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
Salesforce Partner Community Date: 09.08.2024
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[WMS-17649] - int: fixed an issue in which it wasn’t possible to pick up a second incoming call with multi-function button on MonoLED-BT/ DuoLED-BT headsets with firmware 0x59EE, if the headset was connected to WorkForce
Note:
- The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x5a15.
To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
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- During the call, press the drop-down menu and click SMS.
Note:
- The support starts from WMS 6.03.20230630.3.
- The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
- CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.
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- Click on the WIService icon in Menu Bar on macOS / Toolbar on Windows
- Disable / enable the option Mute Reminder
Note:
- The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware - Beep tone mute reminder delay was increased from 10 sec to 30 sec.
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WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022
Fixes
[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows
[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key
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- to enable/ disable DND, press and hold "On/Off hook" button
[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior
Fix
[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:
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[WMS-11543] - wmp: added x-caracal service monthly fee to be paid on WMP (both for standalone PBXs and in case of WMS network)
Note:
- currently, the option is inactive, it will be available starting from 01.08.2021
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- apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
- provide PBX and DID you want to order or modify CNAM
- CNAM should not be longer than 15 characters
- order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion
Updated documentation: Wildix Terms and Conditions.
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