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This guide explains how to manage conversations with users that come from personal link, meeting scheduler or website widget. Other x-bees documentation: x-bees documentation. Created: September 2023 Updated: September 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQBHEQ |
Table of Contents
Introduction
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There may be a case when communication with external user was completed and agents left the conversation. In case external user writes a message to such a conversation, the logic is the following:
- The last assigned agent is All agents belonging to the Service are added back to the conversation (even if the conversation .If there was no previously assigned to a particular agent, all agents belonging to the Service are added . back to the conversation)
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Note:
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Conversation tags
Under conversations with external users, you can find the relevant Service (Call group) or Company from HubSpot/ Salesforce tags, if available:
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