Content Comparison

Introduction 

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• Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.
  
  

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• Calls Stats: includes the total number of Events, total Ring Time, total Wait Time, and total Talk Time. The time bucket can be changed by clicking the Weekly date column header.
  
  
  
• Agents: displays data grouped by agents including talk, ring and wait time, average ring, wait and talk time, as well as the number of completed and missed calls:
  
  
  
  
• Agents Extended: displays extended data grouped by agents including talk, ring and wait time, number of completed and missed calls, split by inbound and outbound calls:
  
  
  
• Companies: displays data grouped by companies, including the number of missed and completed calls, ring and talk time:
  
  
  
• Tags: displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags:
  
   
  Further tabs present call data in various charts:
  
  
  • Line Chart:
    
    
  • Area Chart:
    
  • Pie Chart:
    
    
  • Bar Chart:
    
    
    
    
  • Column Chart: 
    
    
    
  • Timeline Column Chart:
    
    
    

• Internal Communications: displays call statistics between internal users 
  
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• Advanced Grid: provides extended information compared to Simple Grid including Cost, Service number, PBX information, flags, trunk, tags, service, etc. 
  
  
  

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The filters include:

• Hour of day: filter data by a specific time frame during a month or an entire period
• Direction: choose if you want to see inbound, internal, or outbound calls
• Hour of day: filter data by a specific time frame during a month or an entire periodStatus: completed or missed calls
• Service: select the services (Call groups) you want to be displayed
• Talk Time: select talk time (currently, the filter is available in seconds)
• Trunk: choose the trunks to be included in the report
• Tags: select available tags
• PBXSerial: choose the necessary PBX serial(s)
• Date: choose the period by which the data should be filtered:
  • Tab Rolling: 
    • Yesterday
    • Today
    • This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
    • Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))  
    • Before (<)
    • After (>)
    • On or after (≥)
    • On or before (≤)
    • Week to date
    • Month to date
    • Quarter to date
  • Tab Fixed:
    • Between / Not in between
    • On (=) / Not on (!=)
    • In month and year
    • In quarter and year, etc. 
      
• NameAgent: select the user(s) to be included in the report
• ACL Client: select the client (s) to be included in the report
• Group: select ACL group(s) to be displayed
• Number: choose the number/ extension to filter all incoming and outgoing calls to the selected number/ extension
• Department: select the necessary department(s) of PBX users
• Timezone: choose the timezone
• Group by: choose if you want to group the data by Status, Direction, Service, Trunk, PBX, Hour of Day or Day of Week. 

• Display Metric: select the metric to be calculated, calls or flows, which correspond to entire calls or their individual parts. By default, full calls are counted.
  Note: Applying this filter changes the calculation metric across all visualizations except Data Grid and Advanced Grid reports.

• Display Options: apply filtering and display only the first part of a call / only the last part / or all parts and include only them in all calculations. By default, all parts of the call are calculated and displayed.

For most filters, you can choose either to include or exclude data: 

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1. Click on the button Save view to the left of the filters panel:
   
   
2. Enter the view name and click Save:

Change view

The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2): 

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