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Info

On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters.

Created: November 2023

Updated: September 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg


Table of Contents

Introduction 

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  • Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.

Note

Note:

  • If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.
  • On WMS versions prior to v. 6.06.20240530.1, Cloud Analytics is enabled by default if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin.
    Documentation: WMS Settings Menu - Admin Guide (Features section).

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In the column with the sound icon, you can download call recordings:

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Current limitations: 

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see call recording icons. Clicking on the icon, you are directed to the relevant call record in Sales Intelligence (documentation: Sales Intelligence in x-bees).

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  • Agents: displays data grouped by agents including talk, ring and wait time, as well as the number of completed and missed calls:



  • Agents Extended: displays extended data grouped by agents including talk, ring and wait time, number of completed and missed calls, split by inbound and outbound calls:


  • Companies: displays data grouped by companies, including the number of missed and completed calls, ring and talk time:


  • Tags: displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags:

     
    Further tabs present call data in various charts:

    • Line Chart:

    • Area Chart:
    • Pie Chart:

    • Bar Chart:



    • Column Chart: 

    • Timeline Column Chart:

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  1. Click on the button Save view to the left of the filters panel:

  2. Enter the view name and click Save:


Note

Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report.

Change view

The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2): 

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