Content Comparison

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Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.

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• Agents Extended: displays extended data grouped by agents including talk, ring and wait time, number of completed and missed calls, split by inbound and outbound calls:
  
  
  
• Companies: displayed data grouped by companies, including the number of missed and completed calls, ring and talk time:
  
  
  
• Tags: displays external call statistics (the number of missed and completed calls, ring and talk time) grouped by tags:
   
  Further tabs present call data in various charts:
  
  
  • Line Chart:
    
    
    
  • Area Chart: 
    
    
    
    
  • Pie Chart:
    
    
    
    
  • Bar Chart:
    
    
    
  • Column Chart: 
    
    
    
  • Timeline Column Chart:
    
    
    
    

• Internal Communications: displays call statistics between internal users. The table includes the list of agents, from whom and to whom the calls were made, ring, wait, talk time and the number of calls. Internal Communications Map visualizes internal calls between users. 
  
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• Advanced Grid: provides extended information compared to Simple Grid including Cost, Service number, PBX information, flags, trunk, tags, service, etc. 
  
  
  

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The filters include:

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• Hour of day: filter data by a specific time frame during a month or an entire period
• Service: select the services (Call groups) you want to be displayedDirection: choose if you want to see inbound, internal, or outbound calls
• Status: completed or missed calls
• Service: select the services (Call groups) you want to be displayed
• Talk Time: select talk time (currently, the filter is available in seconds)
• Trunk: choose the trunks to be included in the report
• Tags: select available tags
• PBXSerial: choose the necessary PBX serial(s)
• Date: choose the period by which the data should be filtered:
  • Tab Rolling: 
    • Yesterday
    • Today
    • This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
    • Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))  
    • Before (<)
    • After (>)
    • On or after (≥)
    • On or before (≤)
    • Week to date
    • Month to date
    • Quarter to date
  • Tab Fixed:
    • Between / Not in between
    • On (=) / Not on (!=)
    • In month and year
    • In quarter and year, etc. 
      
      
• NameAgent: select the user(s) to be included in the report
• Client: select the client (s) to be included in the report
• ACL Group: select ACL group(s) to be displayed
• Number: choose the number/ extension to filter all incoming and outgoing calls to the selected number/ extension
• Department: select the necessary department(s) of PBX users
• Timezone: choose the timezone
• Group by: choose if you want to group the data by Status, Direction, Service, Trunk, PBX, Hour of Day or Day of Week. 

• Display Metric: select the metric to be calculated, calls or flows, which correspond to entire calls or their individual parts. By default, full calls are counted.
  Note: Applying this filter changes the calculation metric across all visualizations except Data Grid and Advanced Grid reports.

• Display Options: apply filtering and display only the first part of a call / only the last part / or all parts and include only them in all calculations. By default, all parts of the call are calculated and displayed.

For most filters, you can choose either to include or exclude data: 

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1. Click on the button Save view to the left of the filter panel at the top:
   
   
2. Enter the name of the report with the set of filters you've applied and click Save:

Change view

The next time you open Analytics, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top:

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On the Manage views screen, you can rename the view or delete it:

Filter data via values in the report

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• Recipients: you are automatically added as recipient of the report. You can also add other users or groups to send the report to

  Note

  Note:  Users may not appear in the Recipients drop-down list unless they open Cloud Analytics at least once. E.g. if the colleague you want the scheduled report to be sent to, hasn't accessed Analytics at least one time, you won't be able to choose them as a recipient. Under the Groups section in the Recipients drop-down list you can find names of Customers on the Portal. In case you select a group, all users on the PBX (or WMS Network) that belongs to the customer, will receive the scheduled report via email (in case they accessed Analytics at least once).

  
  

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