Auto Intercom on Internal Calls Only

Use Case

The customer wants to have internal calls do intercom by default but for any calls that are coming from the outside world, they do NOT want intercom.  Special consideration needs to be given to calls that come in externally to an internal user and then are transferred to another internal user.

Solution

Check the “type” of the call.  Then either point the call to a special intercom dial plan, or to a standard dial plan based on this check.

...