| Info |
|---|
This document provides description of Voice Agent feature, setup instructions, use cases and overview of how you can benefit from using Voice Agent for x-bees and Collaboration 7. Developer documentation: https://docs.wildix.com/. Created: April 2025 Permalink: https://wildix.atlassian.net/wiki/x/AQBWS |
...
Voice Agent is a powerful tool that allows automated responses and routes customers' and your team’s queries via voice AI assistance. Voice Agents can be added via the Voice Bot integration in WMS. There are several Voice Agent integration types:
...
Target: enter the URL that the Webhook will use to send POST requests with the event payload.
Secret: the secret ensures that only requests from Wildix system are accepted, preventing unauthorized access or potential security breaches. The secret key is included in the headers of each POST request sent by the Webhook. Your server should validate this key to ensure the request is legitimate before processing the event data
.jpg?version=1&modificationDate=1744982133249&cacheVersion=1&api=v2&width=600)
| Warning |
|---|
Important: The endpoint should be publicly accessible with a valid HTTPS certificate, accept HTTP POST requests with JSON payloads, respond with codes from 200 to 299 as quickly as possible, and handle multiple identical calls in case of retries due to network or server failures (up to 3 times). |
...
If you configure AWS SQS as integration type, you need to provide the following details to establish the connection with your AWS SQS queue:
...
Add the voice agent:
Voice Bot application -> choose the necessary voice agent
Choose speaker
...