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HWaaS replacement procedure

1. Log into WMP (my.wildix.com)
2. Select Customer and proceed to the Devices tab
   
   

3. Choose the necessary device and click Replace HWaaS button at the top:
   
   

   Note
   Important: Up to 5 devices of the same type model (e.g. 5 WorkForce phones) attached to the same PBX can be selected for HWaaS replacement. If the shipment/collection addresses of the units are different, please create separate RMAs. Any extra serial numbers listed in comments will be ignored.

   
   

4.  On the Replace HWaaS screen that pops up, provide the following information: 
   
   • Company: the field is filled out automatically
   • Contact Person: the field is filled out automatically with the name of the Contact person provided in the system
   • Subject: enter subject of the request
   • Remarks (optional): add any necessary remarks. Please note: as long as HWaaS replacement request accepts only 1 device, any extra serial numbers provided in the remarks, will be ignored. 
   • Delivery Address: select End user address or Partner address. Click on the arrow icon to see the addresses that are already available in the system: 
     
     
     If the necessary address is not available in the list, click Add address:
      
     Provide details of the new address by filling out the following fields and click Submit:
     • Company name
     • City
     • Country
     • State
     • Street
     • Zip Code
       
       
   • Name: enter the name of the contact person
   • Phone: enter contact person phone number 
   • Make sure the provided address is correct and tick off the checkbox I confirm the delivery address is correct:
     
     
     
   • Pick-up address is the same as shipping address? - in case the address is different, remove the checkbox and provide the necessary address. Once done, click I confirm the pick-up address is correct:
     
     
     
   • Box size: provide details of the box dimensions (Length, Width, Height, Weight):
     
     
   • Once the form is filled out and you've confirmed all the provided information is correct, tick off the checkbox next to Confirm Terms and Conditions (1) and click Submit (2):
     
     
5. The HWaaS replacement request gets displayed in Orders & Billing -> RMA list. 

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