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Step 1: Enable MFA
Enter your credentials and log in
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On the Home page, under Update your Security Settings, click Next
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Enable the checkbox “I understand that MFA will be required for future logins” (1) andclick Enable MFA (2)
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Step 2: Choose an Authentication Method
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You can select one of the following MFA methods:
Salesforce Authenticator mobile app (Recommended)
Other Authenticator Apps(e.g. Google Authenticator)
Step 3: Set up Salesforce Authenticator mobile app
Select the option “Use Use the Salesforce Authenticator mobile app”app
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Download and install the Salesforce Authenticator app on your mobile device
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You can install Salesforce Authenticator using the following links: |
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Open the app and click “Add Add an Account”Account. A unique two-word phrase will appear on your mobile device:
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Enter the phrase in SF and click “Connect”:
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You are prompted to confirm the connection in your Salesforce Authenticator mobile app:
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Once you've successfully set up MFA, during further logins the process is the following:
Enter your UsernameandPassword on the Salesforce Partner Community login page
Verification Promptprompt: after entering your credentials, you will be prompted to verify your identity through the Salesforce Authenticator app. A notification will appear on your mobile device.
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Approve login request: approve the request on your device by clicking Approve:
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If you choose to use an alternative authenticator app, such as Google Authenticator or Authy, the setup process is similar:
Download and install your chosen app.
Open the app and scan the QR code displayed during the MFA setup process
Once scanned, the app generates a verification code
Enter the code on the Salesforce Partner Community page to complete the MFA setup.
The rest of the login process is the same, and you will receive a notification in the app to approve your login attempts.
Troubleshooting & Support
If you need assistance with the Salesforce Authenticator configuration, you can watch this video for step-by-step guidance.
If you're not receiving notifications on your mobile device during login process, ensure that push notifications are enabled for the Salesforce Authenticator app.
If you've lost access to the Salesforce Authenticator app or your mobile device, you can reset MFA settings by contacting your support team for assistance.